RAVEN GRACE
Nottingham,NTT
Summary
Dynamic and results-driven professional with a robust skill set in customer service, communication, and sales. Demonstrates exceptional ability in candidate screening, interviewing, and selection, having managed full-cycle recruitment processes effectively. Adept at resolving customer issues with strong problem-solving skills and maintaining a high level of attention to detail. Proven track record of collaborating with hiring managers to enhance role requirements and improve candidate fit. Committed to leveraging product knowledge and teamwork to drive sales success while adapting swiftly to changing environments.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Retail manager
Senior Vape
Nottingham
2014.06 - 2025.12
- Analysed sales opportunities and buying trends to formulate new sales promotions, designed to increase purchases and customers
- Assisted in recruitment processes, leading to a more efficient hiring system.
- Achieved excellent customer service by going the extra mile to tend to customer requests
- Collaborated with hiring managers to define job requirements and specifications.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items
- Collaborated closely with hiring managers to understand specific departmental needs in talent acquisition.
- Coordinated interviews schedules for smooth hiring process.
- Greeted visitors and appropriately directed to designated areas or products
Assembly operative
Glenair
Nottingham, Nottinghamshire
2026.06 - Current
- Enhanced efficiency for production line through regular maintenance of assembly equipment.
- Prepared work stations with necessary tools and resources, facilitated smooth shift changes.
- Achieved fast assembly times with strong focus on speed and accuracy.
- Assembled components, improved overall productivity levels at the company.
- Followed detailed assembly instructions for successful product construction.
Restaurant Waiter
Royal Oak
Nottingham
2022.05 - 2024.07
- Greet and seat customers, providing menus and explaining daily specials
- Take accurate food and drink orders and enter them into the POS system
- Serve food and beverages to customers promptly and courteously
- Handle customer inquiries, complaints, and feedback in a professional manner
- Assist in setting up and closing the dining area, ensuring cleanliness and orderliness
- Collaborate with kitchen staff to ensure timely and accurate order delivery
Education
BTEC -
Confetti
Nottingham 2016.01 - 2018.01
GCSE and A Level -
Selston High School
NottinghamSkills
- Customer service skills: Ability to assist customers, answer questions, and provide helpful and friendly service
- Communication skills: Strong verbal communication skills to interact with customers, colleagues, and managers effectively
- Candidate screening, interviewing, and selection
- Sales skills: Ability to promote products, upsell, and close sales
- Product knowledge: Understanding of the products being sold and the ability to provide information and recommendations to customers
- Managed full-cycle recruitment, including sourcing, screening, interviewing, and onboarding candidates
- Attention to detail: Ability to accurately handle transactions, organize merchandise, and maintain a clean and organized shop
- Problem-solving skills: Ability to resolve customer complaints or issues effectively and efficiently
- Teamwork: Ability to work collaboratively with colleagues to achieve common goals
- Time management: Ability to prioritize tasks and manage time effectively to ensure efficient operation of the shop
- Adaptability: Ability to quickly adapt to changing circumstances and handle unexpected situations
- Collaborated with hiring managers to define role requirements and improve candidate fit
REFERENCES
- Gary, Grace, garygrace7@hotmail.co.uk, 07756509071, 16 Mansfield road, eastwood, NG16 3AQ
- Nathan, Burn, 01773 602839, 29 Palmerston St, Westwood, NG16 5HY
Timeline
Assembly operative
Glenair
2026.06 - Current
Restaurant Waiter
Royal Oak
2022.05 - 2024.07
BTEC -
Confetti
2016.01 - 2018.01
Retail manager
Senior Vape
2014.06 - 2025.12
GCSE and A Level -
Selston High School