Raveena Braich
Oakville,Canada
Summary
Dynamic and innovative professional with exceptional verbal and written communication abilities, fluent in both Punjabi and English. Demonstrates strong leadership skills and a proven ability to prioritise tasks effectively, ensuring operational optimisation and customer service excellence. Skilled in building relationships, adept at client relationship management, and experienced in technical troubleshooting and database management. Committed to proactive initiative and self-motivation, with a focus on risk assessment, loss prevention, and merchandising strategies. Career goals include leveraging business acumen to drive distribution strategy development and enhance vendor relationship building.
Overview
2025
2025
years of professional experience
2020
2020
years of post-secondary education
Work History
Health Education Volunteer
Windsor University School of Medicine
Cayon, Saint Kitts & Nevis
- Recorded and monitored community members’ blood pressure, educating them on health and wellness
- Provided companionship to patients, ensuring they felt supported and cared for during their visits
- Developed plans and strategies to promote continuous improvement.
- Carried out day-to-day duties accurately and efficiently.
Volunteer
Local Orphanage
Saint Kitts
- Organized and led recreational activities for children, promoting emotional well-being and social skills
- Provided emotional support and mentorship to children, fostering a nurturing and safe environment
- Coordinated with healthcare professionals to schedule check-ups and vaccinations
Leadership Program Participant
Ontario Educational Leadership Centre (OELC)
07.2009
- Selected for outstanding leadership potential; completed an intensive leadership program focusing on communication, teamwork, and problem-solving
Customer Service Representative
Fortinos
Oakville, Canada
02.2018 - 06.2018
- Contributed to the launch of the PC Express online grocery service, establishing efficient systems and processes
- Managed customer orders, ensuring timely and accurate delivery with excellent service
- Trusted with shift leadership responsibilities, including team coordination and task delegation
- Collaborated across departments during off-peak periods to support overall store operations
Optical Clerk
Real Canadian Superstore
Oakville, Canada
08.2013 - 08.2014
- Assisted customers in selecting eyeglass frames, lenses, and coatings tailored to their needs
- Processed patient prescriptions and managed transactions with accuracy and professionalism
- Maintained a clean, organized, and well-stocked optical department to ensure high service standards
Store Manager
Hasty Market
Oakville, Canada
01.2019 - Current
- Organised inventory efficiently and created engaging product displays to enhance customer experience
- Assisted with daily store operations by responding to inquiries and resolving customer issues.Operated the cash register, processed transactions accurately, and managed end-of-shift cash reconciliation
- Maintained secure handling of cash, credit card payments, and refunds
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Greeted each customer warmly, creating a friendly shopping environment.
- Managed queue effectively during peak hours for seamless checkout process.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Streamlined operations to maximise efficiency and minimise waste.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Researched and applied proven marketing techniques to drive sales.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
Co-op Student – Pharmacy & Physiotherapy Departments
Oakville Trafalgar Memorial Hospital
Oakville, Canada
02.2013 - 06.2013
- Pharmacy: Managed inventory, prepared medications, and assisted pharmacists with daily operations
- Physiotherapy: Supported therapists in patient care, prepared equipment, and helped elderly patients with balance improvement exercises
Volunteer
Chartwell Retirement Home
Oakville, Canada
01.2010 - 01.2012
- Organized games and activities for elderly residents, fostering engagement and social interaction
Education
Windsor University School of Medicine
01.2018 - 01.2024
Holy Trinity Catholic Secondary School
Oakville, OntarioSkills
- Fluent in Punjabi and English
- Exceptional verbal and written communication abilities
- Demonstrated leadership skills
- Proven ability to prioritize tasks
- Skilled in building relationships
- Quick to adapt to new technologies and processes
- Initiative taking
- Technical troubleshooting
- Customer service excellence
- Dependability and reliability
- Client Relationship Management
- Cash and payment management
- Merchandising
- Risk Assessment
- Numeracy skills
- Technical writing
- Sensitive information handling
- Staff mentoring
- Pricing analysis
- Operational optimisation
- Business acumen
- Proactive initiative
- Self-motivation
- Authorising payments
- Scheduling employees
- Pricing strategy insight
- Time-management
- Critical-thinking
Affiliations
- I enjoy spending my summers hosting BBQs, and bringing friends and family together over good food and great company. As a passionate animal lover, I find joy in dog sitting and caring for pets. I also stay active through swimming and love exploring new destinations, embracing the adventure and cultural experiences that travel offers.
Timeline
Store Manager
Hasty Market
01.2019 - Current
Customer Service Representative
Fortinos
02.2018 - 06.2018
Windsor University School of Medicine
01.2018 - 01.2024
Optical Clerk
Real Canadian Superstore
08.2013 - 08.2014
Co-op Student – Pharmacy & Physiotherapy Departments
Oakville Trafalgar Memorial Hospital
02.2013 - 06.2013
Volunteer
Chartwell Retirement Home
01.2010 - 01.2012
Leadership Program Participant
Ontario Educational Leadership Centre (OELC)
07.2009
Health Education Volunteer
Windsor University School of Medicine
Volunteer
Local Orphanage
Holy Trinity Catholic Secondary School
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