RATTANDEEP SINGH MAINI
Oxford
Summary
Results-driven Digital Marketing & Customer Engagement Professional with hands-on training in SEO, analytics, and campaign execution, supported by 3+ years of customer-facing experience in retail and hospitality. Skilled in optimizing online presence, supporting marketing campaigns, and leveraging consumer insights gained from frontline roles. Currently pursuing an MSc in International Business Management & Entrepreneurship at Oxford Brookes University, building a strong foundation in business strategy and innovation.
Overview
5
5
years of professional experience
Work History
Supervisor & Sales Associate
Nicon Air Conditioning INC
04.2021 - 09.2023
- Applied digital knowledge to promote products, resulting in improved customer engagement and repeat sales.
- Collaborated with management to align in-store promotions with online marketing strategies.
- Provided data-driven insights from customer interactions, contributing to marketing decision-making.
- Enhanced product visibility through effective merchandising and presentation.
- 2 years 6 months
Digital Marketing Intern
Expert Training Institute
09.2018 - 02.2019
- Assisted in SEO optimization strategies that improved website search rankings and visibility.
- Conducted keyword research, optimized on-page content, and monitored performance using analytics tools.
- Supported campaign execution across social media and search platforms, enhancing brand reach.
- Gained practical experience with digital marketing tools and reporting techniques.
- 6 months
Education
MSc - International Business Management & Entrepreneurship
Oxford Brookes University
09.2025
B.A. - Punjabi
University of Delhi, Sri Guru Gobind Singh College of Commerce
01.2021
Certificate - Digital Marketing & SEO
Expert Training Institute
02.2019
Skills
- SEO Optimization & Keyword Research
- Digital Campaign Support & Analytics
- Social Media Marketing
- Customer Engagement & Consumer Insights
- Team Collaboration & Problem-Solving
Additional Experience
- Front of House | THE YARD, Oxford | Jun 2024 – Dec 2024 (7 months)
- Delivered premium guest service while maintaining brand presentation standards.
- Developed multitasking and communication skills in high-pressure, fast-paced environments.
- Strengthened customer engagement strategies transferable to online campaigns.
- Front of House | Zizzi, Oxford | Dec 2023 – May 2024 (6 months)
- Provided menu recommendations and guided customer choices — skills aligned with content personalization in digital marketing.
- Managed reservations and customer expectations, demonstrating adaptability and service excellence.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Supervisor & Sales Associate
Nicon Air Conditioning INC
04.2021 - 09.2023
Digital Marketing Intern
Expert Training Institute
09.2018 - 02.2019
B.A. - Punjabi
University of Delhi, Sri Guru Gobind Singh College of Commerce
Certificate - Digital Marketing & SEO
Expert Training Institute
MSc - International Business Management & Entrepreneurship
Oxford Brookes University
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