Ratna Nabha Sri Tejaswi Chebiyyam
Edinburgh,United Kingdom
Summary
Dynamic and results-driven professional with a strong foundation in analytical skills and problem-solving, adept at developing effective sales strategies and conducting comprehensive market research. Proven expertise in customer relationship management, business process improvement, and project management, complemented by excellent written and verbal communication abilities. Proficient in Microsoft Word, Excel, and PowerPoint, with a track record of successful project completion through teamwork and multi-tasking. Career goals include leveraging operations management skills to drive business growth and enhance team performance.
Reliable and adaptable, with strong communication skills and customer-focused approach. Demonstrates keen ability to handle customer queries and manage tasks efficiently. Ready to contribute to positive customer experience and drive success in [Desired Position] role.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Ticket Service Assistant
Edinburgh Trams
Scotland
08.2023 - 08.2025
- Checking Tickets on board the tram and around the network
- Responding to customer queries by identifying their needs and providing additional assistance when required
- Providing customer service and revenue protection and crowd control at major events in the city
- Assisting Tram Drivers in delivering emergency response procedures which involves communicating with control room
- Understanding products and services and ensure our customers are offered the best ticket deals available
- Going above and beyond to achieve high level of customer satisfaction through providing exceptional services and personalised attention
- Supporting Events and providing general support to other teams within the business where appropriate and when required
- Have been commended for my efficiency in adapting changes to procedures and implementing new protocols
- Doing revenue protection by checking tickets and issuing onboard fair if needed
Team Member
McDonald's Restaurants Limited
Scotland
09.2021 - 08.2023
- Responsible for presenting the menus to patrons, ensuring that orders are taken accurately and answering questions on meal items
- Responsible for cashiering duties, including processing of refunds and discounts.
- Assisted on cash reconciliation procedures, ensuring that cash registers are managed to the highest standards.
- Responsible for preparing and cooking food items to the strict standards, ensuring timely delivery to customers.
- Responsible for ensuring that food safety and hygiene regulations are strictly followed.
- Responsible for deploying security tools to identify and resolve issues and security concerns across wide range of systems and applications.
- Maintained high level of customer satisfaction through providing exceptional services and personalised attention, resulting to increase in customer loyalty and repeat visits.
- Have been consistently exceeded performance targets and demonstrated exceptional time-management and problem solving skills in high-stress situations.
- I was given the opportunity to handle trainings to new members on standard procedures and have received positive feedbacks on providing guidance and continuous support.
- Have been commended for actively participating in team meetings.
Education
High School -
Vignan High School
01.2013 - 01.2014
Intermediate - undefined
Vignan Junior College
01.2014 - 01.2016
Bachelor's Degree - Business Administration
Sathyabhama University
07.2016 - 03.2019
Master's Degree - Business Management
Heriot-Watt University
01.2021 - 12.2022
Skills
- Analytical skills
- Problem solving skills
- Sales strategies
- Market research
- Customer relationships
- Written communication
- Verbal communication
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Project completion
- Multi-tasking
- Teamwork
- Business Process Improvement
- Customer Relationship Management
- Project Management
- Market Research and Analysis
- Team Management
- Operations Management
Custom
- Arnan Alviola, Intertrust Group - a CSC Company, Senior Financial Account Manager, Arnan.Alviola@intertrustgroup.com
- Rowan Barton, Swissport International AG, Turnaround Coordinator/Team Leader, rwnbarton@gmail.com
Affiliations
- vlogging, gardening
Timeline
Ticket Service Assistant
Edinburgh Trams
08.2023 - 08.2025
Team Member
McDonald's Restaurants Limited
09.2021 - 08.2023
Master's Degree - Business Management
Heriot-Watt University
01.2021 - 12.2022
Bachelor's Degree - Business Administration
Sathyabhama University
07.2016 - 03.2019
Intermediate - undefined
Vignan Junior College
01.2014 - 01.2016
High School -
Vignan High School
01.2013 - 01.2014
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