RATIKA RANA
Surrey
Summary
Customer Service Representative with proven expertise in delivering outstanding support and resolving customer inquiries efficiently. Strong communication and problem-solving skills contribute to maintaining positive customer relationships. Track record of enhancing customer satisfaction and loyalty through attentive service and effective issue resolution. Focused on improving team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
CALL CENTER AGENT
Alorica International Company
Mohali
03.2024 - 10.2024
- Company Overview: [International Chat Process]
- Helped drivers resolve account issues, increasing dasher satisfaction and availability, and also resolved delivery-related concerns (late orders, missing items, incorrect charges) in the first interaction.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Performed computer-based billing, product data entry, and managed inventory records.
- Collaborated with team members to meet daily sales targets and store performance goals.
CALL CENTER AGENT
Teleperformance International Company
Mohali
12.2022 - 03.2024
- Company Overview: [International process for TikTok]
- Maintained and improved quality results by adhering to standards and guidelines.
- Assisted users with content-related concerns, ensuring compliance with Tik Tok community guidelines, and helped users recover hacked or suspended accounts, improving security awareness.
- Helped clients navigate online systems within established frameworks to obtain services.
- Ensured accuracy, confidentiality, and timely assigned tasks
FRONT DESK ASSOCIATE
Hotel New York
Himachal Pradesh
- Handled front desk responsibilities, including check-in/check-out, and guest relations.
- Answered incoming calls and managed reservations.
- Ensured a welcoming and professional front-office environment.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Managed daily office documentation, filing, and digital record-keeping tasks
RETAIL ASSOCIATE
Reliance smart Bazaar
Himachal Pradesh
- Assisted customers with locating products, billing, and other queries.
- Supported the team to meet daily store targets and improved customer satisfaction.
- Maintained inventory, stocked shelves, and ensured product availability.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
SERVER
Connaught Place Indian Restaurant
Vancouver
- Offered quality service to customers, ensuring a positive dining experience.
- Operated cash registers, handled daily cash transactions, and balanced tills accurately.
- Collaborated with team members to meet daily sales targets and store performance goals.
- Maintained records of transactions made during shift as required by law or company policy.
Education
DIPLOMA
Cornerstone Community College of Canada
Vancouver, BC05-2025
Bachelor of Arts -
Kalinga University
Chhattisgarh, India01.2024
Intermediate - CBSE Board
St. Soldier Divine Public School
India03.2019
Matriculation - CBSE Board
St. Soldier Divine Public School
India03.2017
Skills
- Customer service and communication
- Cash handling and POS operation
- Data entry and computer literacy
- Teamwork and problem-solving
- Team collaboration
- Technical support
- Account management
- Call center customer service
- Problem-solving skills
Timeline
CALL CENTER AGENT
Alorica International Company
03.2024 - 10.2024
CALL CENTER AGENT
Teleperformance International Company
12.2022 - 03.2024
FRONT DESK ASSOCIATE
Hotel New York
RETAIL ASSOCIATE
Reliance smart Bazaar
SERVER
Connaught Place Indian Restaurant
DIPLOMA
Cornerstone Community College of Canada
Bachelor of Arts -
Kalinga University
Intermediate - CBSE Board
St. Soldier Divine Public School
Matriculation - CBSE Board
St. Soldier Divine Public School
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