Ratiel Gapa
Southampton,Hampshire
Summary
An APMG change management and benefits realisation specialist with knowledge and experience of change and transformation, strategy, assurance, programme business case development and coaching. Have just completed Executive MBA studies at Henley Business School.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
Work history
Senior Transformation Programme Manager/PMO Lead
South Central Ambulance NHS Foundation Trust
11.2022 - Current
- I lead the organisation's PMO function, providing assurance, oversight and best practice support to 6 programmes and over 40 projects with forecast total spend of £20m
- My PMO function provides support and guidance to 3 Programme Managers and 7 Project Managers
- I am currently developing a Benefits Management Framework while also redesigning criteria to evaluate and prioritise projects.
Head of Business Assurance and Projects
Hampshire and Isle of Wight Integrated Care Board
Fareham, Hampshire
10.2020 - 10.2022
- As part of a 7-person Senior Leadership Team (SLT) I provided leadership towards organisational continuous improvement and compliance with a national performance framework
- I headed a department of 13 (including 3 senior managers) which provides business assurance, business support and programme and projects management to a healthcare organisation comprising approx
- 200 staff which clinically assesses individuals to determine the existence of primary health needs that qualifies an individual for special healthcare funding
- I chaired the Performance and Assurance Board as well as the process improvement group.
Benefits Realisation Manager
NHS Digital
11.2016 - 09.2020
- I managed 2 improvement programmes - a national email system upgrade programme, and a GP and Pharmacy systems interoperability programme
- I drafted and developed programme business cases, developed and implemented strategies to manage programme benefits around improved productivity, time saving and improved information sharing methods - methods that involved new ways of working, behavioural and cultural change.
Implementation Support Manager
NHS Digital
10.2015 - 10.2016
- Supported NHS organisations migrate from local email exchange to a national email system (NHSmail) as part of a wider planned effort to encourage greater integration and collaboration within and between health and care organisations
- I managed South East of England region liaising with NHS organisation towards migration readiness.
Programme Manager
South Central, CSU
11.2014 - 10.2015
- Working for an NHS consultancy I established and managed a health and care systems interoperability programme
- I drafted an interoperability business case and organised a market engagement event attending by over 40 IT systems suppliers
- On another separate project I provided research support to a Mental Health project.
Registration Authority Lead
Southern Health NHS FT
02.2009 - 09.2014
- I single-handedly established and managed a business unit responsible for managing a nationally mandated access control system for 6000+ clinical and corporate staff
- I managed issuance of chip and pin smartcards enabling access to various systems depending on assigned range of systems access
- I trained, provided ‘dotted line' management and mentored a network of +100 support staff
- I drafted and developed access control policies and mapped processes to encourage ease of use.
Education
MSc - Knowledge and Information Systems Management
University of Southampton
09.2011 - 06.2013
PgCert - Organisational Change and Development
University of Manchester
09.2004 - 06.2005
BSocSci Industrial and Organisational Psychology
University of Cape Town
01.2000 - 12.2002
Executive MBA - Business Administration
Henley Business School
Henley on Thames, Oxfordshire 10.2016 - 02.2023
Skills
- Transformation
- Change Management
- PMO assurance, oversight and management
- Programme and project management
- Benefits Realisation
- OD strategy - engagement, blueprint, drafting, implementation
- Strategy (workshop, mapping, drafting, implementation)
- 5-case' business case development
- Workshop facilitation
- Programme sponsor relations
- Training (systems, change and benefits)
- Business Management
- Presentation to Board, Senior Management and All Staff
- Data Management and Performance Evaluation
- Coaching and Mentoring
- Programme governance
- Effective communication
- Analytical problem solver
- Organisational leadership
- Risk, issue and dependency management
- Inspiring leader
Timeline
Senior Transformation Programme Manager/PMO Lead
South Central Ambulance NHS Foundation Trust
11.2022 - Current
Head of Business Assurance and Projects
Hampshire and Isle of Wight Integrated Care Board
10.2020 - 10.2022
Benefits Realisation Manager
NHS Digital
11.2016 - 09.2020
Executive MBA - Business Administration
Henley Business School
10.2016 - 02.2023
Implementation Support Manager
NHS Digital
10.2015 - 10.2016
Programme Manager
South Central, CSU
11.2014 - 10.2015
MSc - Knowledge and Information Systems Management
University of Southampton
09.2011 - 06.2013
Registration Authority Lead
Southern Health NHS FT
02.2009 - 09.2014
PgCert - Organisational Change and Development
University of Manchester
09.2004 - 06.2005
BSocSci Industrial and Organisational Psychology
University of Cape Town
01.2000 - 12.2002
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