Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Letters Of Appreciation
Volunteer Experience
Timeline
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Rathisha Lobo

Birmingham

Summary

Aspiring consultant with a foundation in data analysis and customer service, currently pursuing an MSc in Accounting and Finance at the University of Birmingham. I am eager to apply my analytical skills and passion for data-driven problem-solving in a dynamic consulting environment. I am looking for an opportunity at Adventis Consulting to contribute to innovative client solutions and develop my career in management consulting.

Overview

6
6
years of professional experience
1
1
Certification

Work History

FORECOURT GREGGS - CUSTOMER SERVICE ASSISTANT

Moto Frankly Services
01.2024 - Current
  • Managed cash transactions accurately, maintaining records and ensuring 100% compliance with financial procedures, handling over £2,000 in funds
  • Delivered exceptional customer service by promptly addressing inquiries and concerns, consistently ensuring a positive experience for all customers.

ASSOCIATE CONTENT ANALYST

LONDON STOCK EXCHANGE GROUP
02.2024 - 06.2024
  • Managed and accurately processed data onto Refinitiv databases, enhancing client data interactions for the Australian and New Zealand markets.
  • Improved customer satisfaction by 25% through meticulous research and enhancements in data quality and timeliness.

CUSTOMER ADVISOR

24*7
11.2024 - 01.2024
  • Handled up to 300 customer inquiries monthly, ensuring timely, professional service and maintaining full product knowledge through continuous training.

COVID WARRIER

Bangalore Baptist Hospital
04.2021 - 06.2021
  • Administered calls to address customer inquiries and concerns
  • Maintained energy and enthusiasm in a fast-paced environment
  • Performed tasks following all applicable standards, policies, and regulatory guidelines to promote a safe working environment.

ACCOUNTING TRAINEE

Bangalore Baptist Hospital
06.2018 - 07.2018
  • Received, reviewed, and verified validity and completeness of appropriation, accounting, and financial data
  • Developed technical knowledge through a combination of workplace learning and formal study.

Education

MSc Accounting and Finance -

University of Birmingham

B.com Travel and Tourism -

St. Claret College

PUC Commerce -

St. Agnes College India

SSLC -

Stella Maris School India

Skills

  • Basic Data Analysis and Visualization (Python, Tableau)
  • Financial and Technical Reporting
  • Strong Communication and Presentation Skills
  • Project and Client Management

Certification

  • Fundamentals of Digital Marketing by Google Digital Unlocked
  • Fundamentals of Excel
  • MICE (Meetings, Incentives, Conferences, and Exhibition) Management by Zenith Campus
  • Introduction to Python by Data Camp
  • Introduction to Tableau by Data Camp
  • Understanding Data Visualization by Data Camp

Additional Information

· Working as a Postgraduate Ambassador for the University of Birmingham 23 -24

· Elected as the Cultural Caption of St. Claret College for 2020- 2021 to take initiative for all the intercollegiate and intercollegiate events.

· Took responsibility for the placements of the students from the Department of Travel and Tourism as the Placement cell coordinator for 2020 –2021.

· Awarded the second rank for academic excellence in B.com Travel and Tourism from St. Claret College affiliated to Bangalore University for 2018- 2021.

· Awarded The Overall Excellence by St. Claret College 2018.

· Won the Corporate Idol Award by the Ministry of Tourism, Government of India in 2018

Letters Of Appreciation

Karnataka State Commission for Women - street play for creating awareness on the issues of Empowerment of Women

Volunteer Experience

Bangalore Baptist Hospital, COVID WARRIER, 04/2021, 06/2021,

  • Administered calls to address customer inquiries and concerns,
  • Maintained energy and enthusiasm in a fast-paced environment and performed tasks following all applicable standards, policies, and regulatory guidelines to promote a safe working environment.

Timeline

CUSTOMER ADVISOR

24*7
11.2024 - 01.2024

ASSOCIATE CONTENT ANALYST

LONDON STOCK EXCHANGE GROUP
02.2024 - 06.2024

FORECOURT GREGGS - CUSTOMER SERVICE ASSISTANT

Moto Frankly Services
01.2024 - Current

COVID WARRIER

Bangalore Baptist Hospital
04.2021 - 06.2021

ACCOUNTING TRAINEE

Bangalore Baptist Hospital
06.2018 - 07.2018

MSc Accounting and Finance -

University of Birmingham

B.com Travel and Tourism -

St. Claret College

PUC Commerce -

St. Agnes College India

SSLC -

Stella Maris School India
Rathisha Lobo