Rashpal Padham
Colnbrook
Summary
I am a reliable, punctual, and honest person. Also, I am an accomplished with all areas of international mail handling with more than 26 years' experience of Ramp and Mail United Airlines. Operations with I am proficient in all areas relating to a smooth ground handling operation, ranging from Boardman (allocator) to Service director (Ramp and Mail). I am experienced in meeting tight deadlines for turning aircraft around safely and efficiently. In the Mail Unit, my duties include security supervisor to DfT standards, producing relevant documents, input of weights, and assigning duties to all co-workers to meet strict deadlines I moved to my current role as international mail specialist involves overseeing United Airlines international postal accounts 4 years ago. This role involves working closely with external postal stakeholders like USPS, Royal Mail, Bpost, Deutsche Post, Swisspost and other international Post accounts, US military and US state department to ensure consistency on operational, service and product delivery. Working closely with local UA sales teams and GSA’s identifying and evaluating opportunities associated with international postal uplift request, aircraft scheduling and new routes.
Overview
32
32
years of professional experience
Work History
Senior Analyst – Global Postal Operations and Performance
United Airlines
Heathrow Airport
10.2019 - Current
- Support stations to ensure KPIs are met, including limiting scanning errors that lead to USPS compliance penalties and improving on-time performance to limit risk of USPS volume reassignment.
- Partner with Cargo Support Services team to incorporate mail metrics into service partner SLAs.
- Utilize new ICAIR Recognition Journal data to develop a monthly financial report linking the weekly Operational Performance scores with the associated cost implications, driving greater station awareness of the financial costs of handling discrepancies.
- Complete station audits to validate stations are handling international mail in accordance with USPS contractual requirements, simultaneously using visits to complete additional training with locals’ ops and sales personnel.
- Regularly attend IPC’s Working Group calls and participate in Engage Meetings.
- Building relationships with Postal partners, working closely to identify factors contributing to service failures and implement corrective action plans.
- Lead performance dialogues with front-line co-workers and vendors to review metrics, performance boards and issues boards.
- Ensure consistency on operational, service and product delivery.
- Focus on leading and developing the skills of front-line co-workers and vendors with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines.
- Develop and support standard work and continuous improvement processes.
- Oversee and support the performance of a vendor, team, zone or cell.
- Focus on performance issues with the goal of changing co-worker and vendor behaviour.
- Set expectations with front-line co-workers and vendors and gain their commitment to act in accordance with Company guidelines and union agreements.
- Serve as subject matter expert on safety, service and procedures.
- Instigated and completed vMail instruction with EMEAI regional management and supervisory team. Currently all personnel within the EMEAI management team are familiar with monitoring metrics, in depth investigation to locate failures and produce weekly performance reports.
- Mail subject matter expert across the international network.
Supervisor – Mail Operations and Performance EMEAI
United Airlines
Heathrow Airport
04.2014 - 10.2019
- Lead performance dialogues with front-line co-workers and vendors to review metrics, performance boards and issues boards.
- Ensure consistency on operational, service and product delivery.
- Focus on leading and developing the skills of front-line co-workers and vendors with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines.
- Develop and support standard work and continuous improvement processes.
- Oversee and support the performance of a vendor, team, zone or cell.
- Focus on performance issues with the goal of changing co-worker and vendor behaviour.
- Set expectations with front-line co-workers and vendors and gain their commitment to act in accordance with Company guidelines and union agreements.
- Serve as subject matter expert on safety, service and procedures.
- Instigated and completed vMail instruction with EMEAI regional management and supervisory team. Currently all personnel within the EMEAI management team are familiar with monitoring metrics, in depth investigation to locate failures and produce weekly performance reports.
- Mail subject matter expert across the international network.
Ramp Service Director
United Airlines
Heathrow Airport
01.2013 - 04.2014
- Responsible for supervising the daily duties of up to 15 - 25 staff in the Mail Department.
- Responsible for mail facility employee health and safety at all times.
- Communicated directly with Terminal Operations and Load Planning departments to ensure mail performance standards are maintained.
- Working to tight deadlines, capacity allocations and schedules.
- Liaison with Corporate, USPS and international Postal customers covering mail operations to maintained above goal performance levels.
Crew Chief
United Airlines
Heathrow Airport
10.1999 - 01.2013
- Loading and unloading aircraft of cargo baggage, mail and freight.
- Managed a team / crew allocating job functions to offload or depart aircraft on time and safely.
- TCO (Turnaround co-ordinator).
- Boardman (Allocator). My duties included setting up the day’s operation allocating manpower to the teams to carry out their duties efficiently, safely and effectively.
- Supervised contract carriers; Emirates, Air New Zealand, Air China, Jet Airways, and various private charters including Air Force One (presidential visit to London).
Ramp / Mail facility Agent
United Airlines
Heathrow Airport
06.1996 - 10.1999
- Loading and unloading baggage containers.
- Offloading baggage at arrivals belt.
- Delivering and collecting freight from cargo vendor.
- Trained on usage of various types of equipment such as FMC’s, belt loaders and LWB to service aircraft.
Security Agent
ADI Security
Heathrow Airport
12.1995 - 06.1996
- Guarding and controlling access to aircraft and airport lounges.
- Inspecting travel documents.
Carpenter & Joiner
Hounslow Windows & Shop fitters
Hounslow
10.1993 - 12.1995
- Manufacturing and installing windows and doors (UPVC, Aluminium and wood).
- Setting up of wood machinery e.g. – Spinal, moulders, saws, etc.
- Undertaking and Supervising shop fitting contracts.
- Various carpentry and joinery undertakings in domestic and commercial properties.
Education
City & Guilds - Carpentry and Joinery
Birmingham Skill Centre
03.1988
CSE’S - Maths (Pass), English Language (2), Physics (2), Biology (2), General Studies (2), Chemistry (3)
Broadway School
07.1984
CSE’S - Maths (4), Physics (4), Biology (3), RE (4)
Handsworth Wood Boys School
07.1982
Skills
- Supervising and managing workforce
- Team player
- Interpersonal skills
- Influential skills
- Coping under pressure
- Self motivated
- Self starter
- Initiative
- Flexibility
- Analytical skills
- Organisation
- Administration
- Planning
- DfT security trained
- Ramp equipment
- Full clean UK driving licence
Hobbies and Interests
- Member of Langley Leisure Centre, attending the gym twice a week.
- Keen cyclist and runner, having taken part in 2 marathons and a 45-mile cycle ride for charity.
- Regular volunteer of a charity who feeds the homeless on a weekly basis.
- Interests include travelling, listening to music, reading and socialising with friends.
- Active interest in many sports, occasionally taking part in casual matches, such as football.
References
Available on request
Personal Information
Nationality: British
Timeline
Senior Analyst – Global Postal Operations and Performance
United Airlines
10.2019 - Current
Supervisor – Mail Operations and Performance EMEAI
United Airlines
04.2014 - 10.2019
Ramp Service Director
United Airlines
01.2013 - 04.2014
Crew Chief
United Airlines
10.1999 - 01.2013
Ramp / Mail facility Agent
United Airlines
06.1996 - 10.1999
Security Agent
ADI Security
12.1995 - 06.1996
Carpenter & Joiner
Hounslow Windows & Shop fitters
10.1993 - 12.1995
City & Guilds - Carpentry and Joinery
Birmingham Skill Centre
CSE’S - Maths (Pass), English Language (2), Physics (2), Biology (2), General Studies (2), Chemistry (3)
Broadway School
CSE’S - Maths (4), Physics (4), Biology (3), RE (4)
Handsworth Wood Boys School
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