Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Rashmitha Mandan

Rashmitha Mandan

Cambridge ,Cambridgeshire

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Organized waitress with experience in dinning restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Language

Work History

Waitress/event Team Member

University Arms Hotel
Cambridge , Cambridgeshire
06.2022 - 06.2023
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed and reset tables to keep dining room and work areas clean.

Trading Assistant

Sainsbury’s,Coldhams Lane
Cambridge , Cambridgeshire
10.2021 - 06.2022
  • Organized securities sales and purchases on behalf of customers and companies.
  • Developed strategies to improve processes and reduce costs.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Paid attention to detail while completing assignments.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked well in a team setting, providing support and guidance.
  • Gained strong leadership skills by managing projects from start to finish.
  • Delivered services to customer locations within specific timeframes.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.

Education

Masters - International Business Management

Anglia Ruskin University
Cambridge,Cambridgeshire
06.2023

Bachelors - Civil Engineering

Nagole Institute of Technology
Nagole, Hyderabad
05.2017

Skills

Collaborating with team members

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Software

Word processing: Creating and editing documents using software programs like Microsoft Word, Google Docs, or Pages

Spreadsheets: Creating and managing spreadsheets using software programs like Microsoft Excel, Google Sheets, or Numbers

Email: Sending and receiving emails using software programs like Microsoft Outlook, Gmail, or Apple Mail

Presentations: Creating and delivering presentations using software programs like Microsoft PowerPoint, Google Slides, or Keynote

Timeline

Waitress/event Team Member

University Arms Hotel
06.2022 - 06.2023

Trading Assistant

Sainsbury’s,Coldhams Lane
10.2021 - 06.2022

Masters - International Business Management

Anglia Ruskin University

Bachelors - Civil Engineering

Nagole Institute of Technology

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Rashmitha Mandan