Rashmitha Durishetty
Cardiff
Summary
Interdisciplinary professional with a Master's in Logistics and Supply Chain Management, specializing in sustainability transitions, circular economy, and Mission-Oriented Innovation Systems (MIS). Skilled in qualitative research methods, interdisciplinary collaboration, and stakeholder engagement. Experienced in circular transitions, and sustainability research. Passionate about contributing to circular societies through innovative and sustainable practices.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Financial Fraud Investigator
Monzo
Cardiff
02.2025 - 04.2025
- Conducted fraud investigations using internal tools while ensuring compliance with banking regulations
- Co-created fraud detection workflows, improving detection efficiency by 30%
- Engaged with cross-functional teams to support internal audits, ensuring 100% audit readiness during reviews
- Maintained case documentation and knowledge base with 98% accuracy, supporting effective cross-team collaboration
Customer Service Advisor
Monzo
Cardiff
10.2023 - 01.2025
- Resolved over 1500 customer inquiries, maintaining a 95% satisfaction rate
- Facilitated onboarding of new hires by delivering 10+ training sessions on customer service processes and sustainability principles
- Collaborated with internal teams to improve documentation, reducing resolution time by 15% and enhancing service quality
Transaction Risk Investigator
Amazon
India
09.2020 - 01.2022
- Analyzed 2000+ flagged accounts for fraud indicators, leading to a 30% improvement in detection accuracy
- Mapped customer behaviour patterns and co-created reports to inform risk mitigation strategies
- Trained 15+ new team members and contributed to maintaining SOP documentation, improving onboarding efficiency by 20%
Private Tutor
Self-employed
India
08.2014 - 01.2021
- Tutored students aged 5-16 in subjects including mathematics, Geography, environmental sciences, and language arts
- Designed engaging lesson plans focusing on critical thinking and problem-solving with an emphasis on sustainability and eco-friendly practices
- Innovated teaching methods to cater to diverse learning styles, increasing student engagement and knowledge retention
Education
Master of Science (MSc) - Logistics and Supply Chain Management
University of South Wales
02.2022 - 06.2023
Master of Business Administration (MBA) -
Jawaharlal Nehru Technological University
05.2018 - 06.2020
Bachelor of Technologies (BTech) - Computer Science Engineering
Jawaharlal Nehru Technological University
05.2013 - 06.2017
Skills
- Data Analysis & Tools: SQL, Python (beginner), Microsoft Excel, Google Sheets
- Research & Reporting: Qualitative Research, Critical Literature Review, Event History Analysis, Policy Analysis, Report Writing
- Research Focus: Circular Economy Models, Mission-Oriented Innovation Systems (MIS), Sustainability Transitions
- Communication: Stakeholder Engagement, Training, Communication of Scientific Research
Technical Skills
- Interpersonal: Goal-Oriented, Critical Thinking, Intellectual Independence, Adaptability
- Collaboration: Teamwork, Problem-Solving, Interdisciplinary Collaboration
- Motivation & Organization: Strong Motivation, Excellent Written Communication, Excellent Verbal Communication
Soft Skills
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Research & Sustainability Engagement
- Conducted independent research on circular economy models and Mission-Oriented Innovation Systems (MIS), with a focus on sustainability transitions in supply chains.
- Regularly engage with scholarly articles, policy publications, and industry reports on sustainability, circular transitions, and innovation governance.
- Actively follow developments in Extended Producer Responsibility (EPR) frameworks and EU circular economy policies.
- Participated in sustainability webinars, workshops, and policy discussions to expand knowledge on sustainable innovation and governance mechanisms.
Certification
- Business Sustainability in the Circular Economy - Coursera
- Sustainable Supply Chain Management - LinkedIn Learning
Timeline
Financial Fraud Investigator
Monzo
02.2025 - 04.2025
Customer Service Advisor
Monzo
10.2023 - 01.2025
Master of Science (MSc) - Logistics and Supply Chain Management
University of South Wales
02.2022 - 06.2023
Transaction Risk Investigator
Amazon
09.2020 - 01.2022
Master of Business Administration (MBA) -
Jawaharlal Nehru Technological University
05.2018 - 06.2020
Private Tutor
Self-employed
08.2014 - 01.2021
Bachelor of Technologies (BTech) - Computer Science Engineering
Jawaharlal Nehru Technological University
05.2013 - 06.2017
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