Rashmi Ravindran
Summary
A dedicated professional with a strong ability to understand individual needs through active listening and empathetic engagement. Demonstrates exceptional attention to detail in identifying needs, behaviours, and potential risks, alongside accurate maintenance of reports, care-related documentation, and data records. Possesses excellent written and verbal English skills for client interaction and reporting. Experienced in team collaboration, effectively supporting shared goals within dynamic situations. Skilled in scheduling, multitasking, and prioritising responsibilities with proficiency in MS Word, Excel, Outlook, and PowerPoint.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Crew Trainer
McDonald's Liverpool Street
2023.01 - 2025.01
- Delivered high-quality customer service in a fast-paced environment
- Handled customer concerns professionally and efficiently
- Maintained accuracy in transactions and daily operational records
- Supported team members and ensured smooth service delivery
- Strengthened communication, responsibility, and multitasking abilities under pressure
Volunteer Mentor
Reach Out UK
2023.01 - 2024.01
- Supported young individuals aged 14–17 through regular mentoring sessions
- Built strong relationships through active listening, empathy, and guidance
- Encouraged confidence, self-discipline, and decision-making skills
- Monitored progress and maintained consistent engagement
- Developed people support, observation, and communication skills essential for care assessment
Intern
Mathrubhumi (Max ED Survey Project)
2022.01 - 2022.01
- Led a team of 5 to conduct structured survey data collection
- Organised and analysed data, producing daily reports
- Communicated insights clearly to project managers
- Demonstrates data collection, reporting, and organisational skills
Education
MSc - Entrepreneurship and Innovation Management
Queen Mary University of London
1 2023 - 1 2024
BCom (Hons) - Finance and Taxation
Mahatma Gandhi University
1 2020 - 1 2023
Skills
- Ability to understand individual needs through active listening and empathetic engagement
- Strong attention to detail in identifying needs, behaviours, and potential risks
- Accurate maintenance of reports, care-related documentation, and data records
- Excellent written and verbal English skills for client interaction and reporting
- Team Collaboration Experience working within team environments and supporting shared goals
- Ability to respond effectively to challenges in dynamic situations
- Skilled in scheduling, multitasking, and prioritising responsibilities
- Proficient in MS Word, Excel, Outlook, and PowerPoint
Certification
- CIFA (2024 – Present)
- Level 4 CPD – Introduction to UK Financial Regulation and Professional Integrity
ADDITIONAL INFORMATION
Languages: English (Fluent)
CARE & COMMUNITY INTEREST
- Strong interest in community care and supporting individuals to live independently
- Understanding of person-centred approaches through mentoring and client-facing roles
- Willing to undertake training in safeguarding, care standards, and risk assessment
- Committed to developing a career in the health and social care sector
Timeline
Crew Trainer
McDonald's Liverpool Street
2023.01 - 2025.01
Volunteer Mentor
Reach Out UK
2023.01 - 2024.01
Intern
Mathrubhumi (Max ED Survey Project)
2022.01 - 2022.01
MSc - Entrepreneurship and Innovation Management
Queen Mary University of London
1 2023 - 1 2024
BCom (Hons) - Finance and Taxation
Mahatma Gandhi University
1 2020 - 1 2023