Rashmi Mishra
Crawley
Summary
Certified Scrum Master with 8+ years of progressive experience leading agile transformations and facilitating high-performing cross-functional teams. Proven track record of delivering complex software projects in regulated industries, including healthcare technology and insurance. Expert in scaling agile practices across distributed teams, improving delivery velocity, and driving continuous improvement through data-driven insights. Passionate about servant leadership and empowering teams to achieve their full potential.
Overview
8
8
years of professional experience
5
5
Certification
Work History
Scrum Master
Elekta (Medical Technology)
06.2022 - Current
- Team Leadership: Lead 3 cross-functional Scrum teams (25+ members) developing mission-critical radiotherapy software solutions, ensuring 98% sprint commitment adherence
- Process Excellence: Implemented advanced Scrum practices,resulting in 35% improvement in sprint velocity reduction in production defects.
- Stakeholder Management: Collaborated with Product Owners, medical professionals, and regulatory teams to prioritize features aligned with patient safety requirements.
- Metrics & Reporting: Developed comprehensive dashboards in Jira tracking team performance, predictability metrics, and technical debt reduction.
- Agile Coaching: Mentored junior Scrum Masters and facilitated organization-wide agile transformation initiatives.
- Risk Management: Proactively identified and resolved impediments, maintaining 100% on-time delivery for regulatory milestone releases.
Scrum Master
Allstate Insurance (via Cignex)
07.2021 - 06.2022
- Distributed Team Excellence: Successfully coordinated 2 geographically distributed Scrum teams across US and India time zones, achieving seamless collaboration.
- Delivery Optimization: Maintained a consistent sprint rhythm while managing complex insurance product -chat-bot.
- Process Improvement: Led retrospectives that identified and implemented process improvements, reducing cycle time by 25%
- Backlog Management: Facilitated effective backlog grooming sessions with Product Owners, ensuring 2-sprint visibility and story readiness.
Associate Scrum Master
Craydo Technologies
03.2020 - 07.2021
- Team Protection: Effectively shielded development teams from external disruptions, allowing focused delivery on sprint commitments.
- Performance Metrics: Implemented and tracked key agile metrics (velocity, burn-down rates, team satisfaction) to drive continuous improvement.
- Stakeholder Communication: Prepared comprehensive sprint reports and facilitated transparent communication between development teams and business stakeholders.
Quality Assurance Analyst
Maclear GRC
05.2016 - 04.2017
- SDLC Participation: Actively contributed to all phases of software development lifecycle including requirements analysis, test planning, and test execution.
- Quality Assurance: Designed and executed comprehensive manual test suites ensuring product functionality and regulatory compliance.
- Process Documentation: Created detailed testing documentation and procedures supporting team knowledge transfer and process standardization.
Senior Process Executive
Infosys Limited
12.2010 - 01.2014
- Defect Management: Collaborated with development teams to identify, log, and resolve critical defects in enterprise-level applications
- Customer Support: Delivered high-quality technical support ensuring customer satisfaction and issue resolution within SLA commitments
- System Testing: Participated in comprehensive system testing activities for large-scale software implementations
Education
Bachelor of Science -
BHOJ University
GNIIT Software Engineering Certification - undefined
NIIT
Skills
- Agile Frameworks & Methodologies
- Scrum, SAFe 50, Kanban, Lean Principles
- Agile at Scale, Continuous Delivery
- Scrum Master Expertise
- Sprint Planning & Execution, Backlog Refinement
- Daily Standups, Sprint Reviews, Retrospectives
- Impediment Resolution, Risk Management
- Team Coaching & Mentoring, Conflict Resolution
- Tools & Technologies
- Project Management: Jira, Confluence, Trello, Rally, VersionOne
- Metrics & Reporting: Burn-down/up Charts, Velocity Tracking, CFD
- Collaboration: Microsoft Teams, Slack
- Technical: T-SQL, Excel
- Leadership & Soft Skills
- Servant Leadership, Change Management
- Stakeholder Engagement, Cross-functional Collaboration
- Process Optimization, Continuous Improvement
- Training & Knowledge Transfer
- Project Management Tools: Jira, Confluence, Trello, Rally, VersionOne, Azure DevOps
- Collaboration Platforms: Microsoft Teams, Slack, Miro,SharePoint
- Analytics & Reporting: Power BI, Excel, Custom Dashboards
- Development Support: T-SQL, Documentation: Confluence, SharePoint, Microsoft Office Suite
Accomplishments
- Team Performance: Improved average sprint velocity by 40% through effective coaching and process optimization
- Delivery Excellence: Maintained 98% sprint goal achievement rate across multiple teams and projects
- Process Innovation: Introduced advanced metrics and reporting that increased team predictability by 45%
- Leadership Development: Mentored 5+ junior Scrum Masters, with 3 achieving PSM certification
- Organizational Impact: Led agile transformation initiatives 15+ team members across multiple departments
Certification
- Professional Scrum Master I (PSM I) – Scrum.org
- SAFe 5 Agilist – Scaled Agile Framework
- Professional Scrum Product Owner (PSPO I) – Scrum.org
- PRINCE2 Foundation – AXELOS
- ISTQB Foundation Level – BCS
LANGUAGES
English: Fluent (Professional Working Proficiency)
Hindi: Native Speaker
Timeline
Scrum Master
Elekta (Medical Technology)
06.2022 - Current
Scrum Master
Allstate Insurance (via Cignex)
07.2021 - 06.2022
Associate Scrum Master
Craydo Technologies
03.2020 - 07.2021
Quality Assurance Analyst
Maclear GRC
05.2016 - 04.2017
Senior Process Executive
Infosys Limited
12.2010 - 01.2014
GNIIT Software Engineering Certification - undefined
NIIT
Bachelor of Science -
BHOJ University
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