Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Rashida Bogle

London

Summary

I am a determined, responsible individual who aims to achieve the best possible outcome in everything I do. I have very good time management skills and punctuality; I always perform tasks to the highest possible standard. I further have great communication skills, and I am experienced and confident when dealing with others, being a personable and mature individual at all times. I am enthusiastic about my work; I will regularly go beyond what is expected to satisfy each and every person’s individual needs. I work well as part of a team, and have exceptional interpersonal skills; however, I am also confident independently. I am competent in managing a team of individuals and also work closely and efficiently with senior management. I am an extremely fast learner and am open to continuously learning and furthering my knowledge and skill set. I take care of my appearance, and speak well, allowing me to act as a role model to others.

I am passionate and proactive when it comes to customer service and patient care in whichever field I am put in regardless of the job pursued.

Overview

4
4
years of professional experience
9
9
years of post-secondary education

Work history

Reservations and Hostess

Mandarin Oriental Mayfair
London, England
05.2024 - Current
  • Managed high volume calls for booking and reservation purposes.
  • Ensured customer satisfaction by handling reservations efficiently.
  • Handled phone calls professionally, leading to positive brand image.
  • Resolved complaints swiftly, maintaining high level of customer satisfaction.
  • Confirmed bookings via email or telephone, eliminating any miscommunications.
  • Responded promptly to customer queries, ensuring satisfied clientele.
  • Built strong relationships with customers through excellent communication skills.
  • Enhanced customer satisfaction by greeting and escorting guests to their tables.
  • Facilitated customer inquiries, resulting in improved guest experience.
  • Coordinated large party bookings effectively to ensure smooth execution of services.

Hostess and Reservations

Smiths of smithfield-Farringdon
06.2023 - 05.2024
  • Greeted and directed visitors, creating a positive and welcoming first impression.
  • Answered phone calls and scheduled reservations for guests.
  • Managed reservations and walk-in guests, optimising restaurant capacity.
  • Coordinated reservations and seating arrangements for optimal customer flow.
  • Answered phone calls and inquiries, providing information and assistance to callers.
  • Collaborated with kitchen and serving staff for smooth service operations.
  • Provided guests with menus and recommended specials.
  • Created memorable customer experiences through attentive, responsive service.


Reservations

Tape London-Nightclub
04.2023 - 06.2023
  • Booking in tables on 7Rooms
  • Managed guests' queries and reservations in person, online and by telephone.
  • Managed reservations and bookings using 7rooms
  • Acted as the first point of contact for customers to resolve potential issues with reservations.
  • Coordinated reservations and seating arrangements for optimal customer flow.
  • creating relationships with bookers and clients
  • deciding on floor plans before every trading night
  • monitoring the floor and door on the night
  • gathering information on clients to develop an individual portfolio


Host

Oyster shed-Bank - Smiths of Smithfield
Farringdon
04.2021 - 10.2021
  • Greeting customers when arriving at the restaurant
  • Greeted and directed visitors, creating a positive and welcoming first impression.
  • Maintained clean and organised space to comply with hygiene and health regulations.
  • Demonstrated polite and enthusiastic phone manners to take orders and handle guest queries.
  • Operated tills to process daily cash and card payments, maintaining till in balance at all times.
  • Created memorable customer experiences through attentive, responsive service.
  • Answered phone calls and scheduled reservations for guests.


Education

Dance and Drama

Winchmore School
09.2010 - 07.2016

Associate of Arts - Professional Dance and musical theatre

The Urdang Academy
09.2017 - 07.2020

Skills

  • Customer service-orientated
  • Sales experience
  • Excellent communication skills
  • Strong work ethic
  • Hard Working
  • People Oriented
  • Using the booking system Collins and Seven rooms
  • Organized
  • Hosting clients and tables

References

Timeline

Reservations and Hostess

Mandarin Oriental Mayfair
05.2024 - Current

Hostess and Reservations

Smiths of smithfield-Farringdon
06.2023 - 05.2024

Reservations

Tape London-Nightclub
04.2023 - 06.2023

Host

Oyster shed-Bank - Smiths of Smithfield
04.2021 - 10.2021

Associate of Arts - Professional Dance and musical theatre

The Urdang Academy
09.2017 - 07.2020

Dance and Drama

Winchmore School
09.2010 - 07.2016
Rashida Bogle