Rasheena White
Nottingham,Nottinghamshire
Summary
Dedicated professional with expertise in customer service and call-handling, demonstrating a client-focused approach and proficiency in multi-line phone systems, paging systems, and switchboard software. Recognised for swift decision-making, clear communication skills, and a confident yet honest demeanour. A reliable team player committed to delivering exceptional service while fostering positive client relationships.
Overview
11
11
years of professional experience
Work History
Switchboard operator
Nottingham University Hospitals NHS Trust
Nottingham, Nottinghamshire
09.2021 - Current
- Answered queries professionally over the phone or via email.
- Ensured swift response to incoming calls, aiding customer satisfaction.
- Recorded and relayed messages accurately, ensuring information integrity.
- Operated multiple-line switchboards effectively for optimal service delivery.
- Assisted with administrative duties, enhancing office productivity.
- Handled high volume inbound calls, ensuring prompt attention.
- Greeted visitors warmly whilst directing them appropriately.
- Handled a 100 calls per hour
- Responded rapidly to emergency calls, ensuring timely assistance.
Care assistant
Nottingham City Council
Nottingham, Nottinghamshire
04.2020 - 08.2022
- Monitored vital signs of patients for early detection of health complications.
- Encouraged independence among patients whilst assisting them with tasks.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Administered medication to patients, ensuring proper health management.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Collaborated with healthcare team for effective patient care delivery.
- Respected privacy and dignity of each resident during provision of care services.
Locum Administrator
Boots Opticians
Nottingham , Nottinghamshire
09.2019 - 03.2020
- My role involves creating and complete daily / weekly tick offs.
- Liaising with Agencies on a daily basis.
- Communicate with Locums by e-mail and telephone.
- Update Live Rotas' with Optom Bookings and cancellations.
- Sending Locum Optometrist payment files each month for the whole of the country.
- Dealing with payment queries on a monthly basis.
- Send Locum contracts, Log received contracts and update system with registrations.
- Book travel and accommodation requests and maintain the filing system.
- Ad-hoc administrative tasks.
- Adhere to, and facilitate company best practice planning process.
Recruitment Administrator
Boots Recruitment Support Centre
Nottingham , Nottinghamshire
10.2018 - 05.2019
- My role involves operating a telephone taking inbound and making outbound calls to and from hiring managers, recruiters, stakeholders and candidates.
- I have worked within two recruitment teams within Boots, the healthcare team and the retail team.
- I screen candidates who have applied for various vacancies via Boots jobsite.
- These roles include customer assistants, healthcare advisors, christmas positions, No7, beauty advisors, pharmacist, pharmacy advisors and PDC drivers and trainee roles.
- I work my own regions and provide support when needed for candidates and hiring managers.
- I work all vacancies to end status including setting up interview slots for hiring managers.
- It is also my duty to help candidates with their first steps into boots i.e. getting candidates onto payroll and completing administrative tasks.
- I liaise with colleagues from all levels to ensure a smooth day to day running within the business.
- Ensuring all queries are resolved quickly and efficiently on a first time resolution.
- Coordinated reference checks to validate applicant information and qualifications.
Telephone switchboard operator
Crowne Plaza Hotel
Nottingham, Nottinghamshire
03.2014 - 02.2018
- Operating a switchboard.
- Taking inbound calls and making outgoing calls.
- Dealing with guests queries.
- Booking Taxis, Restaurant reservations and activities for guest.
- Taking accurate messages and relaying them to colleagues.
- Dealing with the back of house duties.
- Filing, data inputting, scanning and mailing.
- Ensuring accuracy also completing within a timely manner.
- Preparing daily handovers for morning reception team.
- Guest room passes and meal vouchers.
- Checking room availability and prices.
- Double checking of security.
- Issuing of keys to co-workers around the hotel.
- Liaising with all colleagues within the Hotel.
- Helping the receptionist with any other duties.
- Attending team meetings and following policies and procedures.
Education
Pathway Air City and Guilds Level 2 -
New College Nottingham
09.2009 - 06/2010
Key skills Application of Number - undefined
New College Nottingham
09.2009 - 06/2010
Worldwide Tourism Destinations - undefined
New College Nottingham
09.2009 - 06/2010
Travel and Tourism BTEC Level 1 - undefined
New College Nottingham
09.2005 - 06/2006
Maths, English, Science, Design & Technology, Hairdressing Level 1
Djanogly Academy
09.2000 - 05/2005
Skills
- Highly Motivated
- Client-Focused approach
- Use of paging systems
- Switchboard software expertise
- Clear speaking voice
- Swift decision-making
- Written communication
- Call-handling knowledge
- Confident
- Honest
- Team player
- Customer Service
- Multi-Line phone handling
Custom
Available on request
Affiliations
- Dancing
References
References available upon request.
Timeline
Switchboard operator
Nottingham University Hospitals NHS Trust
09.2021 - Current
Care assistant
Nottingham City Council
04.2020 - 08.2022
Locum Administrator
Boots Opticians
09.2019 - 03.2020
Recruitment Administrator
Boots Recruitment Support Centre
10.2018 - 05.2019
Telephone switchboard operator
Crowne Plaza Hotel
03.2014 - 02.2018
Pathway Air City and Guilds Level 2 -
New College Nottingham
09.2009 - 06/2010
Key skills Application of Number - undefined
New College Nottingham
09.2009 - 06/2010
Worldwide Tourism Destinations - undefined
New College Nottingham
09.2009 - 06/2010
Travel and Tourism BTEC Level 1 - undefined
New College Nottingham
09.2005 - 06/2006
Maths, English, Science, Design & Technology, Hairdressing Level 1
Djanogly Academy
09.2000 - 05/2005
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