Rasha Abuwarda
Manchester
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries , preparing reports and organising documentation.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Sales and customer service representative
Jaffa Falafel Limited
London, UK
2021.05 - 2023.11
- Handled in-person, email and mailed correspondence.
- Advised customers on availability, pricing and location of products.
- Followed scripts when answering common customer questions.
- Maintained excellent client satisfaction by providing in-depth support.
Customer service officer
City of Turku
Turku, Finland
2019.01 - 2021.04
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Offered detailed advice on product and service benefits.
- Responded to and summarised customer complaints and feedback.
- Provided professional and helpful support to new and existing clients.
Science teacher
orthodox school Palestine
2010.08 - 2015.06
- Implemented behaviour management strategies for optimised learning environment.
- Created and marked homework, exams and class activities to monitor individuals' progress.
- Engaged students with lesson materials by building positive rapport.
Education
Bachelor of Science - Chemics
Al Azhar University Palestine
Palestine 2001.09 - 2005.08
Diploma of Higher Education - Business Administration
Turku Vocational Institute
Turku 2019.04 - 2020.05
Skills
- Customer relations
- Marketing
- Time management
Languages
English
Advanced
Finnish
Fluent
Arabic
Native
Timeline
Sales and customer service representative
Jaffa Falafel Limited
2021.05 - 2023.11
Diploma of Higher Education - Business Administration
Turku Vocational Institute
2019.04 - 2020.05
Customer service officer
City of Turku
2019.01 - 2021.04
Science teacher
orthodox school Palestine
2010.08 - 2015.06
Bachelor of Science - Chemics
Al Azhar University Palestine
2001.09 - 2005.08