Rasha Abuwarda
Manchester
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries , preparing reports and organising documentation.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Sales and customer service representative
Jaffa Falafel Limited
London, UK
05.2021 - 11.2023
- Handled in-person, email and mailed correspondence.
- Advised customers on availability, pricing and location of products.
- Followed scripts when answering common customer questions.
- Maintained excellent client satisfaction by providing in-depth support.
Customer service officer
City of Turku
Turku, Finland
01.2019 - 04.2021
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Recorded and processed customer data accurately.
- Offered detailed advice on product and service benefits.
- Responded to and summarised customer complaints and feedback.
- Provided professional and helpful support to new and existing clients.
Science teacher
orthodox school Palestine
08.2010 - 06.2015
- Implemented behaviour management strategies for optimised learning environment.
- Created and marked homework, exams and class activities to monitor individuals' progress.
- Engaged students with lesson materials by building positive rapport.
Education
Bachelor of Science - Chemics
Al Azhar University Palestine
Palestine 09.2001 - 08.2005
Diploma of Higher Education - Business Administration
Turku Vocational Institute
Turku 04.2019 - 05.2020
Skills
- Customer relations
- Marketing
- Time management
Languages
English
Advanced
Finnish
Fluent
Arabic
Native
Timeline
Sales and customer service representative
Jaffa Falafel Limited
05.2021 - 11.2023
Diploma of Higher Education - Business Administration
Turku Vocational Institute
04.2019 - 05.2020
Customer service officer
City of Turku
01.2019 - 04.2021
Science teacher
orthodox school Palestine
08.2010 - 06.2015
Bachelor of Science - Chemics
Al Azhar University Palestine
09.2001 - 08.2005
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