Rasekh Khan
Moortown,Leeds
Summary
SC Cleared Senior Product Manager with extensive expertise in end-to-end product lifecycle management, from product vision and strategy through requirements gathering, design, development, launch, and optimisation. Proven track record in digital transformation, cloud migration, and technology-enabled change programmes within complex, multi-stakeholder environments.
Highly proficient in SAFe Agile, ITIL Service Management, PRINCE2, Six Sigma, SDLC and AWS Solution Architecture, with hands-on delivery of cloud-based platforms, data lake solutions, and large-scale system migration projects. Skilled in business process re-engineering, policy and compliance development, and Target Operating Model (TOM) design to enable operational efficiency and scalability.
Extensive experience leading cross-functional teams to deliver ERP, CRM, WMS, Supply chain, case management, data warehouse, etc. and analytics/reporting solutions aligned to strategic objectives. Adept at stakeholder management across technical, business, and compliance functions, ensuring prioritised product delivery that aligns with business vision and customer needs.
Overview
22
22
years of professional experience
Work History
Product owner / Project manager
Lloyds Bank
10.2023 - Current
- Project is on Artificial Intelligence driven Workday CRM system which provide AI driven candidate grading feature.
- Contribute on Pilot Approach of the HR solutions, create pilot roadmap, define vision & Strategy of the Pilot phase.
- Drive the digital delivery of the Product: action tracker, design decisions and query resolution.
- Coordinate with the third-party supplier and delivery team.
- Own, prioritise, and refine the product backlog using data-driven decision-making.
- Work closely with Engineering, Design, and Business teams to deliver high-quality features through agile methodologies.
- Define user stories, acceptance criteria, and success metrics to ensure clarity and measurable outcomes.
- Manage product releases, ensuring readiness across technology, operations, legal, compliance, and risk functions.
- Collaborate with senior stakeholder.
- Align on priorities and ensure outcomes meet customer, business, and regulatory expectations.
IT Strategic Consultant
Eusuf & Associates
05.2025 - 09.2025
- Provided strategic IT consultancy on end-to-end product design and delivery for complex IT projects, ensuring alignment with business objectives.
- Defined product vision, conducted feasibility studies, and designed high-level solution options, leading Agile development teams to deliver on time and within scope.
- Conducted market research, user behavior analysis, and competitor benchmarking to identify opportunities, enhance product value, and drive innovation.
- Led the full product lifecycle—from concept through design, development, testing, and successful launch—ensuring high-quality outcomes.
- Collaborated with commercial and technology teams to optimize product monetization, reduce operational costs, and enhance ROI for existing and new product features.
Lead Product manager
Accenture
06.2024 - 12.2024
- Directed end-to-end digital service transition for 19 high-availability government platforms from KPMG to Accenture, ensuring zero downtime, SLA adherence, and full regulatory compliance.
- Owned the product lifecycle from discovery to deployment, delivering product roadmaps, release schedules, and backlog prioritisation in alignment with business goals and stakeholder priorities.
- Performed technical and business feasibility analysis for new initiatives and change requests, producing data-driven recommendations to accelerate time-to-market.
- Led two cross-functional Agile squads (24 FTEs) across Software development lifecycle, UX/UI, QA, and DevOps, managing both live service optimisation and new feature delivery.
- Implemented Agile best practices including sprint planning, backlog grooming, and release management to enhance delivery velocity and reduce defects.
- Owned developed and maintaining product roadmap.
- Developed and executed content strategies, optimised incident response processes, and managed resource allocation, budgets, and vendor engagements.
- Partnered with user research and service design teams to map customer journeys, identify UX pain points, and conduct service improvement workshops, driving measurable gains in customer satisfaction.
- Analysed product performance using KPIs, user analytics, and market insights to inform iterative improvements and enhance adoption.
- Acted as primary liaison for strategic government stakeholders including the Home Office, GDS, HMRC, and compliance authorities, ensuring transparent communication and governance.
- Delivered key upgrades to a citizen payment processing platform, improving transaction reliability, scalability, and security.
Lead product manager
Department for Work and Pensions -DWP
01.2024 - 05.2024
- Led end-to-end modernisation of the UK Government’s benefit referral system, progressing through Discovery, Alpha, Private Beta, and Public Beta with full GDS service assessment approvals including full Software development lifecycle -SDLC.
- Produced solution options documentation outlining cost models, risk analysis, and business benefit cases to inform strategic investment decisions.
- Delivered comprehensive service design documentation, including Target Operating Model (TOM), support model, and long-term service transition plans with product roadmap.
- Facilitated requirements elicitation workshops with cross-functional and cross-departmental stakeholders to define user needs and capture discovery insights.
- Built and managed a product backlog with an aligned roadmap, ensuring delivery of high-priority features in line with product vision.
- Managed technical and non-technical stakeholders, including senior government officials, suppliers, and delivery partners, to maintain alignment and governance.
- Created and implemented product launch and release strategies to enable phased delivery and early user adoption.
- Introduced Agile delivery practices (Scrum/Kanban), coached junior product team members, and realigned operational processes to improve delivery efficiency.
- Designed future-state customer journeys and service blueprints to support integration of a third-party referral system.
- Developed a dashboard reporting portal to meet Central Government and DWP performance reporting requirements.
- Partnered with solution architects to assess technical and financial feasibility of proposed cloud-based solutions.
- Championed the introduction of an omni-channel payment platform, enhancing accessibility and user experience for citizens.
- Produced a financial impact assessment to support funding, scaling, and strategic decision-making.
- Built strong stakeholder relationships to align on product strategy, roadmap, and delivery priorities.
Lead Product manager
Companies house UK
07.2022 - 07.2023
- Directed the full product lifecycle of a national-scale Identity Verification (IDV) platform, delivering from Discovery through build, MVP release, and feature roadmap for a 48M+ customer base.
- Designed a Target Operating Model and enterprise solution architecture to support secure, scalable, and compliant IDV operations.
- Led a CRM transformation programme migrating legacy systems to Microsoft Dynamics 365 on Azure, overseeing data migration, system integration, and cloud deployment.
- Defined product vision, strategic Product roadmap, and delivery plans, conducting as-is / to-be gap analysis to inform technical and business priorities and taking it through Software development lifecycle.
- Integrated AI and machine learning models to provide market trend analysis for Foreign Property Investment, enhancing fraud detection and risk assessment capabilities.
- Managed third-party vendor relationships, negotiated MVP scope, and established technical delivery roadmaps aligned with GDS service standards.
- Partnered with GDS under a Joint Development Agreement (JDA) to align IDV functionality with government fraud prevention and cybersecurity requirements.
- Balanced senior stakeholder priorities, resolved conflicts, and managed interdependencies to keep delivery on schedule and within scope.
- Created and maintained a product backlog, epics, and user stories with clear acceptance criteria to drive Agile delivery teams.
- Worked with engineering teams to define technical acceptance criteria for CRM integration with legacy read/write data sources.
- Delivered enhancements to corporate payment processing and debt recovery workflows, improving operational efficiency and financial performance through SDLC.
- Developed and evaluated RFIs for procurement of strategic case management solutions.
- Oversaw secure SaaS adoption, cloud migration (“lift-and-shift”), and implemented cloud security principles to meet compliance and resilience standards.
- Facilitated design authority workshops to finalise end-product specifications and secured GDS assessment approval for development and release.
Senior Product manager/Owner
UKHSA- NHS
06.2021 - 06.2022
- Spearheaded the end-to-end digitization of the Test & Trace Supply Chain Management and Digital Asset Management System, enhancing operational efficiency and real-time data visibility.
- Acted as the key interface between business stakeholders, technical teams, third-party vendors, and GDS, ensuring alignment with strategic priorities and compliance standards.
- Directed integration with NHS backend systems and implemented cloud database updates to accurately reflect evolving vaccine information.
- Designed and delivered customer analytics dashboards and reports to government authorities, enabling data-driven decisions and monitoring of program performance.
- Led product discovery, defined product vision, mapped end-to-end customer journeys, and analysed user behaviour to inform design and functionality decisions with product backlog and roadmap.
- Conducted requirements gathering workshops, produced comprehensive solution design documentation, and created product backlogs with epics and user stories for Agile development teams and taking them through Software development lifecycle.
- Collaborated with technical teams to develop detailed system design documentation, ensuring technical feasibility, scalability, and security compliance.
- Served as delivery lead, managing cross-functional teams to deliver features on time, within scope, and aligned with product roadmap.
- Provided executive reporting and project updates to senior management using Power BI dashboards, highlighting KPIs, progress, and risk mitigation strategies.
- Implemented Agile practices to streamline development, enhance collaboration, and ensure continuous delivery of product enhancements.
Senior BA/Product Delivery
IWG PLC
01.2021 - 05.2021
- Led the business analysis and product strategy for a Finance Outsourcing Product, delivering a PCI-compliant payment solution integrated with HR and finance modules within a property management platform.
- Conducted business case feasibility studies for office/hotel service booking solution enhancements, evaluating cost, risk, and ROI to inform executive decision-making.
- Developed product roadmap and Go-to-Market (GTM) strategy, including feature prioritization, market research, and cross-functional team leadership.
- Created dependency and risk matrices and built financial models to support product planning and investment decisions.
- Acted as Product Owner in a multi-disciplinary Agile delivery team, producing user stories in product backlog, story mapping, prioritization, and A/B testing for iterative product improvement through SDLC.
- Supported full product development lifecycle, from requirements gathering to delivery, ensuring alignment with business objectives and stakeholder expectations.
- Collaborated with Cloud Solution Architects on Azure technologies including Functions, Storage, and Service Bus to implement scalable cloud-based solutions.
- Partnered with cross-functional teams—data, technology, design, marketing, sales, commercial, and operations—to define, prioritize, and validate product requirements and specifications to create product roadmap with product backlog.
- Facilitated alignment with senior stakeholders and joint venture partners, ensuring strategic objectives and technical feasibility were met.
Technical Product Portfolio manager / IT Delivery Manager
Boots UK Ltd
08.2019 - 11.2020
- Owned and managed a diverse product portfolio, translating business cases into IT deliverables while overseeing budget management (£9M) and cost modelling.
- Directed the end-to-end product/ software development lifecycle SDLC, including design, development, testing, and successful product launches.
- Served as Subject Matter Expert (SME), assessing business cases, preparing benefit cases, and converting business requirements into actionable IT solutions.
- Drove product launches in collaboration with brand, marketing, sales, and operations teams, ensuring adoption and alignment with strategic objectives.
- Developed iterative strategic program and portfolio delivery plans, prioritizing initiatives across lifecycle stages for optimal impact.
- Introduced strategic operational principles, including digital and physical Kanban boards, reducing backlog, improving operational efficiency, and increasing visibility for cross-functional teams under a Joint Development Agreement (JDA).
- Managed resource planning and capacity forecasting for 18-month to 3-year horizons, aligning with product roadmap and business priorities.
- Engaged with senior stakeholders, IT directors, third-party suppliers, delivery managers, and product owners to coordinate portfolio strategy and execution.
- Leveraged customer loyalty data to produce analytics on behaviour, location, and product expectations, informing targeted solutions and initiatives.
- Oversaw Worldpay payment platform integration, enabling loyalty card and omni-channel payment solutions.
- Managed IT budget forecasting and financial planning, creating pricing models to support portfolio and project investments.
- Oversaw risk management, issue resolution, and compliance with governance processes, including product specification approval and change control.
- Key projects included: Azure Cloud Transformation, Data Hub redesign and HR & Finance ERP integration, CRM migration to MS Dynamics 365, MES (Manufacturing Execution System) integration, Agile delivery platform implementation, Appointment booking system, Customer loyalty program for 9 million users.
Senior Business Analyst & CRM Consultant
Capita - NHS England
02.2019 - 08.2019
- Led digital transformation by migrating legacy case management systems to AWS Cloud, improving scalability and operational efficiency.
- Acted as Lead Business Analyst for MS Dynamics 365 (D365) CRM, transforming paper-based processes to fully cloud-based solutions.
- Managed Finance module integration and contributed to the evolution of NHS England AWS Cloud ERP systems.
- Defined end-to-end customer journeys and developed product backlogs, prioritizing features for cross-functional teams with product roadmap.
- Designed multi-channel customer service models and produced solution design documentation aligned with functional requirements.
- Delivered online cloud-based contractor application processes, replacing paper-based workflows, improving speed and accuracy.
Senior Business Analyst & Process designer
O2
10.2018 - 01.2019
- Led business and IT transformation initiatives, optimizing network service using web log analytics across UK locations.
- Designed omnichannel communication and payment POCs integrating webchat, video chat, and external chat platforms.
- Integrated HR & Finance ERP systems with CRM via API, improving data flow and operational efficiency.
- Implemented multi-channel service and management processes, enhancing customer experience through analytics-driven insights.
- Create & maintain product backlog with product roadmap.
Senior Business Systems Analyst
Computershare LTD
02.2018 - 09.2018
- Led end-to-end MS Dynamics CRM implementation for B2B mortgage services, creating product backlog, epics, and user stories and managing full software development lifecycle with Agile Dev team.
- Conducted as-is/to-be process analysis, feasibility studies, and business case evaluation.
- Provided solution design for offshore development teams, prioritizing backlog items for Agile delivery for end to end development lifecycle.
- Optimized omnichannel corporate payment processes and implemented Agile change management practices.
Agile Business Systems Analyst
Kainos Consulting
10.2017 - 12.2017
- Led cloud-based case management system development for Scottish courts through Agile methodology.
- Wrote user stories in product backlog, acceptance criteria, and test scenarios; created wireframes, personas, and target operating models.
- Collaborated with solution architects, cloud security experts, and UX teams to deliver secure, user-cantered solutions through SDLC.
- Ensured compliance with GDS standards and GDPR, defining MVP scope and supporting full product lifecycle.
- Collaborated with business stakeholder to prioritise the items for each Sprint and set sprint goal.
- Conduct UAT with sign off the deliverables.
Senior (Lead) Business Systems Analyst
Victrex UK Plc
07.2017 - 09.2017
- Led MS Dynamics AX CRM implementation and bespoke ERP manufacturing execution solutions.
- Captured global stakeholder requirements through workshops and one-to-one sessions; designed solution delivery roadmap.
- Reduced quotation time by integrating bespoke pricing tools with finance modules.
- Led full product development lifecycle.
- Conducted gap analysis, risk/opportunity assessment, and MVP definition for WMS – Oracle.
- (Retail and Manufacturing)
Senior Business Systems analyst
NHS Shared Business Services (SBS)
01.2017 - 06.2017
- Developed procurement and debt management business cases, including financial and organizational feasibility.
- Produced GEO-based debt reduction models, improving payment distribution efficiency.
- Designed target operating models and liaised with UX/UI, system architects, finance, sales, and offshore developers.
- Led the requirement gathering and user story creation with product backlog for Data migration project.
Digital Business Analyst
SKY
09.2016 - 12.2016
- Transformed business requirements into epics and development stories for bespoke mobile app MY SKY and prioritise and maintain product backlog and managing the end to end Software development life cycle.
- Defined product roadmap across desktop and mobile platforms, integrating finance and marketing modules.
- Designed loyalty programs and worked closely with Sales & Marketing teams on product strategy.
- Facilitate Scrum ceremonies; work with developers, testers, UI and UX designers.
- Defined the best customer journey and business process integrated with finance and marketing module of the ERP System.
- Coordinated with the Sales and Marketing team to create product strategy, product proposition, customer proposition and designing the product functionality accordingly.
- Design Loyalty program with the marketing team.
Digital Product manager & Delivery Lead
CapHPI
03.2016 - 08.2016
- Define product vision, Product roadmap, and go-to-market strategies, creating proofs of concept and collaborating with UX/UI and the Agile dev teams to design user-centric solutions taking it through the Development lifecycle.
- Manage end-to-end product lifecycle, from backlog creation and prioritization to development, testing, release, and post-launch optimization.
- Conduct feasibility studies, process mapping, and functional/technical gap analysis to improve business workflows and system efficiency.
- Develop launch plans and release schedules, identifying technical dependencies and ensuring on-time delivery across cross-functional teams.
- Provide consultancy, Agile coaching, and change management to organizations implementing Agile methodologies.
- Engage with internal stakeholders (marketing, sales, IT) and external partners to capture requirements, identify pain points, and benchmark competitor products.
- Translate business needs into capability matrices and actionable technical functionalities, driving measurable business value and ROI.
- Champion digital transformation, multi-channel product delivery, and operational excellence across complex environments.
Agile Business System Analyst (CRM)
Lookers Plc
10.2015 - 02.2016
- Delivered cloud-based MS Dynamics CRM solutions, defining product roadmap, epics, and user stories.
- Produced BPMN and UML process architectures, prioritized backlogs, and coached teams on Agile best practices.
- Enhanced contact centre processes and improved customer experience through analytics-driven insights.
Digital Business analyst / Product manager
O2
02.2015 - 09.2015
- Designed future business process models and target operating models using ARIS software.
- Acted as SME for cloud transformation projects, conducting feasibility studies and risk assessments.
- Built proof-of-concept Multi channel customer service system including voice, webchat and video chat.
Lead Business Systems Analyst & Agile Consultant
United Utilities
10.2014 - 01.2015
- Led Migration of the legacy customer information (8.5 million customer) to AWS platform.
- Provided Agile coaching and led requirements gathering for legacy-to-cloud migration of 8.5M customer records to AWS.
- Redesigned business processes for cloud-based service desk transformation, defining customer journeys and gap analysis reports.
- Setting up JIRA work flow as a tool for agile process.
- Used Aris for defining the business process model end to end journey.
- Defining the competitive advantages for agile development methodology.
Digital Business Process Analyst
Premier Farnell
03.2014 - 09.2014
- Analyzed and documented current business processes to identify areas for improvement.
- Collaborated with cross-functional teams to develop process optimization strategies.
- Assisted in the implementation of data analysis tools to enhance reporting accuracy.
- Supported project management initiatives by tracking deliverables and timelines.
Business Analyst
Hitachi Capital UK
09.2013 - 03.2014
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Collaborated with stakeholders to gather requirements for system enhancements and new projects.
- Developed detailed documentation, including functional specifications and user stories, for project teams.
- Facilitated workshops to elicit feedback and validate proposed solutions with cross-functional teams.
Digital Business analyst /Senior Scrum Master
Sis.tv
01.2013 - 07.2013
- Analyzed business requirements and translated them into functional specifications for digital initiatives.
- Collaborated with cross-functional teams to enhance user experience across digital platforms.
- Developed and maintained dashboards to track key performance indicators for ongoing projects.
- Managed stakeholder communications to ensure alignment on project goals and deliverables.
Business Analyst/ Project Manager
Leeds City Council
11.2007 - 12.2012
- Analyzed business processes to identify areas for improvement and optimize operational efficiency.
- Collaborated with cross-functional teams to gather requirements and define project scope effectively.
- Developed data-driven reports to support strategic decision-making and enhance performance tracking.
- Led initiatives to implement process improvements, resulting in reduced operational costs and increased productivity.
Business analyst and technical consultant
e-novations
01.2007 - 09.2007
- Analyzed business requirements and translated them into functional specifications for stakeholders.
- Collaborated with cross-functional teams to improve process efficiencies and streamline operations.
Business Systems Analyst & Project Manager
Heidelberg Cement Ltd
10.2004 - 09.2006
- Analyzed business requirements to enhance system functionality and improve user experience.
- Collaborated with cross-functional teams to streamline processes and drive operational efficiency.
- Developed detailed documentation for system specifications and workflows to ensure clarity and consistency.
- Facilitated user acceptance testing sessions to validate system changes and gather feedback for enhancements.
System analyst and Project Manager
Central Depository Bangladesh ltd
07.2003 - 10.2004
- Analyzed system requirements and specifications to enhance operational efficiency.
- Developed detailed documentation for software applications and user processes.
- Collaborated with cross-functional teams to identify and resolve technical issues.
- Utilized data modeling tools to optimize database performance and integrity.
Education
MBA - Computer Resource & Information Management
Webster University
01.2003
B.Sc - Computer Science, Minor in Accounting
Independent University Bangladesh
01.2000
Skills
- Product Management
- Digital Delivery Management
- Scrum Master
- SAFe Agile Methodology
- ITIL Service Management
- ITIL Change Management
- Project Management
- Program Management
- Prince2
- Management Consultancy
- Generative AI
- Agentic AI
- IT Business Policy
- IT Strategy
- Cloud Based Transformation
- Enterprise Resource Planning (ERP)
- Customer Relationship Management (CRM)
- Business Process Re-engineering
- Product Lifecycle Management
- Business Analysis
- Stakeholder Management
Websites
Timeline
IT Strategic Consultant
Eusuf & Associates
05.2025 - 09.2025
Lead Product manager
Accenture
06.2024 - 12.2024
Lead product manager
Department for Work and Pensions -DWP
01.2024 - 05.2024
Product owner / Project manager
Lloyds Bank
10.2023 - Current
Lead Product manager
Companies house UK
07.2022 - 07.2023
Senior Product manager/Owner
UKHSA- NHS
06.2021 - 06.2022
Senior BA/Product Delivery
IWG PLC
01.2021 - 05.2021
Technical Product Portfolio manager / IT Delivery Manager
Boots UK Ltd
08.2019 - 11.2020
Senior Business Analyst & CRM Consultant
Capita - NHS England
02.2019 - 08.2019
Senior Business Analyst & Process designer
O2
10.2018 - 01.2019
Senior Business Systems Analyst
Computershare LTD
02.2018 - 09.2018
Agile Business Systems Analyst
Kainos Consulting
10.2017 - 12.2017
Senior (Lead) Business Systems Analyst
Victrex UK Plc
07.2017 - 09.2017
Senior Business Systems analyst
NHS Shared Business Services (SBS)
01.2017 - 06.2017
Digital Business Analyst
SKY
09.2016 - 12.2016
Digital Product manager & Delivery Lead
CapHPI
03.2016 - 08.2016
Agile Business System Analyst (CRM)
Lookers Plc
10.2015 - 02.2016
Digital Business analyst / Product manager
O2
02.2015 - 09.2015
Lead Business Systems Analyst & Agile Consultant
United Utilities
10.2014 - 01.2015
Digital Business Process Analyst
Premier Farnell
03.2014 - 09.2014
Business Analyst
Hitachi Capital UK
09.2013 - 03.2014
Digital Business analyst /Senior Scrum Master
Sis.tv
01.2013 - 07.2013
Business Analyst/ Project Manager
Leeds City Council
11.2007 - 12.2012
Business analyst and technical consultant
e-novations
01.2007 - 09.2007
Business Systems Analyst & Project Manager
Heidelberg Cement Ltd
10.2004 - 09.2006
System analyst and Project Manager
Central Depository Bangladesh ltd
07.2003 - 10.2004
MBA - Computer Resource & Information Management
Webster University
B.Sc - Computer Science, Minor in Accounting
Independent University Bangladesh
Certification
Prince 2, Project Management Training -
ITIL Service Management
ITIL Change Management
Generative AI
Management Consultancy- MBA
Business process reengineering- Training.
Business Analysis - Training.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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