Rasekh Khan
Leeds,UK
Summary
Accomplished professional with extensive expertise in product management, delivery management, and strategic consultancy. Demonstrates proficiency in SAFe Agile Methodology, ITIL Service Management, and Prince2, with a proven track record in cloud-based transformation and AWS Solution Architecture. Skilled in business process re-engineering and policy development, offering significant experience in public sector consulting and IT/tech-enabled change management. Adept at designing Target Operating Models (TOM) and implementing data lake solutions to drive business transformation. Committed to leveraging enterprise resource planning systems and customer relationship management software to enhance client relationship management and achieve strategic objectives.
Analytical and forward-thinking, brings robust problem-solving skills and strategic planning expertise. Proven capability in leveraging data-driven insights and fostering collaborative environments to drive impactful decision-making.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work history
IT strategic advisor
Eusuf & Associates
05.2024 - 07.2025
- Joint collaboration to provide IT Consultancy in IT projects.
- Create product vision, feasibility study, creating high level solution options and managing agile development team.
- Produced Tender proposal for international IT service tender
Lead Product manager
Accenture
06.2024 - 12.2024
- Service transition lead for 19 Digital services from KPMG to Accenture and in charge of keeping services live.
- Taking care of Live incidents.
- Business and technical feasibility study of new projects/ Change Request.
- Managing two Multidisciplinary teams (24 people) with 19 Live services and ongoing new projects from Discovery to live.
- Define product and delivery roadmap.
- Including Content strategy, prioritise work for both teams, taking care of live incidents, Costing & Budgeting of projects and resources.
- Provide high level Estimate on change requests and taking through CR in COB.
- Feasibility study of Change request.
- Led the full-service transition from Capgemini to Accenture.
- Conduct show and tell to the senior leadership team, monthly and biweekly stakeholder update sessions with the business.
- Introduce and provide coaching on Agile methodology to junior team members.
- Work with the user research team to identify pain points, define full end to end customer journey, conduct service improvement workshops.
- Services : Childcare, API Integration, ISA, National insurance, LISA, Trust & Estate, income record viewer, Immigration status, CT-UTR.
- External clients to deal with- Home office, GDS, HMRC, Compliance, Birth Registration etc.
- Liaised regularly with stakeholders, ensured alignment on key objectives.
- Pioneered new approaches towards problem solving using technology solutions.
- Ensured timely delivery of all projects by coordinating effectively with cross-functional teams.
Lead product manager
Department for Work and Pensions
01.2024 - 05.2024
- UK GOV’s benefit referral system Modernisation/ Digitisation.
- Initial discovery to create feasibility study documentation.
- Propose digital options appraisal document with cost, risks and benefits.
- Provide end to end Service design documentation with support model.
- Conduct requirement gathering workshops with wider audiences for discovery outcomes and define customer needs.
- Produce options as part of Discovery outcome and create product road map delivery plan with functionalities.
- Also create backlog for data requirements for cloud-based data lake.
- Managing Internal and external stakeholder (technical and non-technical).
- Introduce and provide coaching on Agile methodology to junior team members and realign operational structure.
- Contributing on creating to be customer journey and service design for strategic solution of 3rd party referral system.
- Identify data required for referral and reporting for central government and DWP.
- Work with the solution Architects to understand the feasibility (Technical and Financial) of Proposed cloud-based solutions.
- Also prepare and assess tender process.
- Introducing omni.
- Worked on financial impact assessment report of the product.
- Evaluate multiple vendor proposals.
- Built strong relationships with key stakeholders to align on product vision and strategy.
Lead Product manager
Companies house UK
07.2022 - 07.2023
- Worked on Initial discovery/Feasibility study of Implementing Identity verification process for all UK registered company owner.
- Designed full end to end operating model with architectural Design with 48 Mil customer base.
- Second project was CRM transformation project to MS Dynamics 365.
- Create product vision, Project plan and product roadmap.
- As is and to be gap analysis.
- Liaison with 3rd party suppliers, define MVP with full technical delivery roadmap.
- Including data migration from on-premise to AWS cloud based data centre.
- Worked on data side for better reporting and AI generated accurate report and trends Through dashboard.
- Work directly with GDS on design principle and IDV functionality on Joint development agreement (JDA) to prevent Fraud and cyber threats.
- Liaison with internal stakeholders and understand product behaviour, pain points with analytics.
- Create roadmap and project plan (Long term and Short Term) with technical and business process dependency.
- Managing full project lifecycle.
- Create Product backlog with epics and user stories including acceptance criteria.
- Worked with Dev team to elaborate stories with technical acceptance criteria Including CRM integration with legacy data source- Read and write.
- Produce and review RFI for Strategic case management solution Procurement.
- Introducing AWS cloud services – AWS service and deployment model, Storage service, Migration service, Analytical service, security shared responsibility model etc.
- SaaS usage securely, Lift and shift securely to cloud.
- Also introduce cloud security principles.
- Conduct workshops with design group authority to design end product and get it thought GDS assessment.
Senior Product manager/Owner
UKHSA
02.2022 - 06.2022
- Company Overview: NHS
- Digitisation of Test & Trace Supply Chain Management & digital asset management System.
- This project was to manage the Product Road map Delivery plan for Test & Trace (Covid -19) Supply chain management of the Covid test kit MES System Integrated with Oracle ERP system covering HR, Finance, Inventory, Manufacturing and Quality module.
- This also included the Digital Asset Management System and process.
- Liaison with the business and technical team and third-party suppliers - GDS.
- Integration with the back-end of NHS customer contact system and also updating the Cloud database according to the Vaccine information.
- In the meantime, creating and updating the customer database in AWS.
- Create customer analytics report to the government authorities.
- Conduct product discovery, define product vision, understand customer journey and behaviour.
- Produce and review requirement document and create design document with the technical team.
- Provide project update and reporting to the senior management team- Using power BI for the reporting.
- Worked on knowledge transfer, Transformation and Data Migration project.
- NHS
Supply chain Product manager/owner
UKHSA
06.2021 - 12.2021
- Manage product roadmap for inventory/Supply-chain management, Manufacturing, and work stream of full supply chain.
- Manage product roadmap for inventory/Supply-chain management, Manufacturing and work stream of full supply chain.
- Capability matrix for Oracle fusion HR, Finance Inventory, Manufacturing and Quality module.
- Creating Patient data, supplier data, test data for better use of reporting to identify trends and provide reports to parliament.
- Implement agile methodology.
- Produce delivery roadmap of MS Dynamics-D365 for delivery team through planning and governance sessions.
- Capturing business requirements, create user stories and prioritise in Jira.
- Taking care of ongoing BAU issues and find resolution.
- Involve in manufacturing and Quality module procurement & supplier evaluation process.
- Allocate and review work for Business analysts.
- Create Location base patient behaviour report to understand trends and provide reports to Parliament.
- To indicate which are of UK need more support according to number and positive case of Covid.
Senior BA/Product Delivery
IWG PLC
01.2021 - 05.2021
- Lead BA on Finance outsourcing Product- PCI Payment solution.
- Lead BA on Finance outsourcing Product- PCI Payment solution integrated with Integrated HR & finance system.
- Business case feasibility study.
- Creating product delivery road map with priority.
- Create dependency and risk matrix and financial model of the product.
- Liaison with senior stakeholder, Product managers in a multi-disciplinary agile delivery team as a joint venture development model.
- Taking care of BAU change requests of finance product.
- Work with Cloud solution Architects on different Cloud technologies- Azure- Functions, storage, service Bus etc.
Technical Product Portfolio manager / IT Delivery Manager
Boots UK Ltd
08.2019 - 11.2020
- Lead product portfolio ownership, assess business cases, and translate requirements into IT deliverables with cost and manage budget.
- By taking the ownership of product portfolio, I had to act as a SME, assess business cases, prepare benefit cases, translate business need to IT deliverables.
- Produce iterative strategic Program portfolio delivery plan with life cycle delivery prioritisation.
- By Introducing new strategic operational/management principles; reduced the back log, improved operational efficiency and visibility (Digital and Physical Kanban board) of upcoming and on-going projects to wider cross functional teams under JDA.
- Managing team resource’s demand and supply from 18 month to 3-year forecast including product strategy roadmap.
- Creating full project plan.
- Managing senior stakeholders, IT directors, third party suppliers, delivery Manager and Programme/Project managers and product owners to develop the portfolio plan.
- By using the Loyalty card information create customer behaviour report, their location and expectation on products.
- World Pay payment platform integration.
- Creating and managing quarterly, yearly IT budget forecast (9 million) with financial and Pricing model.
- Responsible for managing risk and issues for product team and delivery team.
- Also take part in the governance process for Product specification approval and change control.
- Feeding in approved specifications to the Procurement Team’s activities.
- Key projects- Transformation to Azure Cloud, Restructuring and redesigning the Data Hub for customer recall project Integrated With HR & Finance ERP, CRM transformation to MS Dynamics, Integration with MES (Manufacturing execution system), Introduce Agile delivery platform, Appointment booking system, Customer Loyalty card for the 9 million customers.
Senior Business Analyst & CRM Consultant
Capita
02.2019 - 08.2019
- Company Overview: End client NHS England
- Led digital transformation project migrating legacy case management system to AWS cloud for Capita.
- Lead Business analyst for Case management MS Dynamics (D365).
- Digital CRM Transformation project- Legacy (paper based) Migrated to (Cloud- AWS).
- Finance module.
- Evolved AWS Cloud based EPR system of NHS England.
- Defining end to end Customer Journey and developing product backlog.
- Alongside with NHS England EPR system.
- Multi-Chanel customer service model for Cloud based-solution.
- Creating solution design document according to the functional design.
- Leading the delivery of Transforming paper based medical contractor application process to cloud based online application process.
- End client NHS England
Senior Business Analyst and Process designer
O2
10.2018 - 01.2019
- Lead Business & IT transformation initiatives.
- Business & IT transformation project.
- Conducting Front & back-office discovery phase.
- Using weblog, understand the density of users on UK wide locations and improve network service in UK.
- Multichannel customer service and management process improvement to make the use of Data analytics effectively.
- Creating POC for Omnichannel communication tools and operational model. – Webchat, video chat and integration with other Chat platform.
- Back-office HR& Finance ERP system integration with other CRM system/s. Including API integration.
Senior Business Systems Analyst
Computershare LTD
02.2018 - 09.2018
- Lead end-to-end MS Dynamic CRM project, creating product backlog with Epics and user stories.
- B2B Mortgage service provider for Sainsbury's, M&S etc -Producing Product backlog with Epics and user stories for end-to-end MS Dynamic CRM project.
- Understand and create end to business process: As Is & to be.
- Provide solution design for Offshore dev team.
- Priorities product backlog.
- Feasibility study of systems and new business case.
- Creating full project plan from Project initiation to delivery.
- Clarifying business requirements from the Subject matter expert and translate the business requirements to solution design.
- Working as change analyst, prioritizing the change request log and schedule releases.
- Produce the business requirement according to the agile development methodology.
- Escalate issues to the relevant department and people and provide Business and IT solutions.
- Managing internal and external stakeholders and joint development team including internal and Offshore development team.
Agile Business Systems Analyst (Delivery)
Kainos Consulting
10.2017 - 12.2017
- Lead Business System analysis for Cloud-based case management system for Scottish court.
- Lead Business System analysis for Cloud-based case management system.
- Writing user stories, acceptance criteria, use cases, test scenarios, user story prioritization, wireframe(Mock-up) Creation, capturing non-functional requirements, creating personas.
- Arranging and conducting requirement gathering sessions with senior stakeholders and Product owners.
- Backlog grooming and user journey roadmap.
- Defining target operating model.
- Introduce cloud security model for data, systems and operations.
- Working with the solution architect, cloud security experts, UX professional and product owners to design the desired solution.
- Involved in UX and UI design to achieve desired objective.
- Producing software style guide according to GDS and confirm with stakeholders.
- Dealing with legal, compliance, finance and other teams.
- Defining scope and MVP.
- Supporting full product live cycle.
- Complying with GDPR.
Senior (Lead) Business Analyst
Victrex UK Plc
07.2017 - 09.2017
- Company Overview: Retail and Manufacturing
- Lead MS Dynamics (AX) CRM business analyst for end-to-end customer journey and bespoke ERP solution in manufacturing execution.
- MS Dynamics (AX) CRM business analyst to understand, define and document end to end customer journey and define delivery roadmap for bespoke in house ERP solution for manufacturing execution organisation Including HR, Finance, Supply chain, Manufacturing and Sales.
- Capture requirements from stakeholders from around world through workshops, teleconferencing and one to one sessions, then presenting back to technical delivery team to design solution.
- Reduced quotation time through bespoke pricing tool and integrate with bespoke quotation engine to replace Excel based pricing tool.
- And integrate with finance module of ERP system.
- Conduct data analysis, produce process flow diagrams, use cases, writing user stories with acceptance criteria'.
- Gap analysis, as-is and to-be, business and systems readiness, Risk, opportunity and cost analysis.
- Define MVP on WMS – Oracle.
- Retail and Manufacturing
Senior Business Systems analyst
NHS Shared Business Services
01.2017 - 06.2017
- Develop business cases for procurement and debt management projects, analyzing technical, financial, and organizational feasibility, including cost-benefit analysis and long-term/short-term benefits.
- Developing business case on Procurement and Debt management project – Technical, financial & Organizational feasibility.
- Cost VC benefit analysis.
- Creating long term and short term business benefits and roadmaps with detail analysis documents.
- Create financial model to reduce debt with the help of GEO data of Patients and suppliers.
- Define target operating model and competitor analysis with project plan.
- Liaising with 3rd party suppliers, UX /UI, system architects and offshore developers, finance, sales and customer support team.
- Comply with GDPR and GDS.
Digital Business Analyst
SKY
09.2016 - 12.2016
- Transform business requirements into Epic and development stories with technical acceptance criteria for bespoke mobile app.
- Understanding and transforming the business requirements into Epic and development stories with technical acceptance criteria for bespoke mobile app.
- Create road map of the product - both desktop and Mobile devices.
- Design and Manager full product life cycle.
- Facilitate Scrum ceremonies; work with developers, testers, UI and UX designers.
- Defining the best customer journey and business process integrated with finance and marketing module of the ERP System.
- Work with the Sales and Marketing team to create product strategy, product proposition, customer proposition and designing the product functionality accordingly.
- Design Loyalty program with the marketing team.
Digital Product manager & Delivery Lead
Cap- hpi
03.2016 - 08.2016
- Redesigning the CAP HPI mobile app and relaunch.
- This was with strategic decision-making responsibility.
- With full life cycle of product delivery from Discovery to prototype and live solution.
- Defining customer journeys and define roadmap for CRM development, creating wireframes and personas.
- Requirements gathering, creating as-is and to-be process flow diagrams and creating product backlog with epics, stories and acceptance criteria for a bespoke mobile solution.
- Taking backlog items from concept to discovery, development and release.
- Work with the development team to create the stories and priorities them.
- Create Product launch plan, release plan and identify technical dependencies.
- Leading the delivery of the product.
- Providing consultancy, training and coaching to the organization on agile development methodology.
- Working with the Sales & marketing director to understand market trend and consider that into system integration design for ERP.
- Using the financial information to forecast future growth.
- Integrate finance systems within ERP.
Agile Business System Analyst (CRM)
Lookers Plc
10.2015 - 02.2016
- Company Overview: Automotive retailer
- Define product roadmap for CRM solution delivery.
- Cloud based Retail MS Dynamics Analyst for end-to-end CRM implementations.
- Including customer contact centre.
- Defining product road map for solution delivery.
- Capturing and analysing present and future business and technical requirements.
- Creating and Prioritizing high level epics and story map according to product road map of CRM System using Jira story map.
- Creating business process Architecture using BPMN, UML.
- Review existing and previous requirements, API and other functional documentations.
- Liaising with the Technical Lead, Product owners, Senior stakeholders, test lead and program manager.
- Writing epics, user stories, and acceptance criteria’s according to BDD methodology.
- Provide agile coaching to product owners, dev team and product managers.
- Identify areas to improve efficiency of the Systems.
- Automotive retailer
Digital Business Analyst / Product manager
Telefonica -O2
02.2015 - 09.2015
- Propose future business process models and target operating models using Aris software.
- Design and propose future business process models and target operating models for business readiness, doing gap analysis using Aris modelling software.
- Gathering requirement for w service desk operation and design solution.
- Produce functional and non-functional specification for cloud solution.
- Acted as SME for transformation project.
- Create Proof of concept from product vision.
- Identify best user experience through surveys, workshops and end user research.
- Data mapping and modelling, maintaining SDLC methodology.
- Analyse end user functionality processes and identify key areas for improvements.
- Feasibility study of third party supplier's capabilities, identify risks, issues, dependencies and security threats.
- Doing data analysis from excel, using pivot table, V lookup etc.
- Designed cloud based model office to try different digital mobile technologies for first time in telecom industries customer service department.
- CRM system.
- Creating delivery roadmap / project plan for project board to implement bespoke customer service system.
Education
MBA - Computer Resource & Information Management
Webster University
B.Sc - Computer Science, Minor in Accounting
Independent University Bangladesh
Dhaka10.2000
Skills
- Product Manager / owner
- Delivery Manager
- Scrum Master-SAFe Agile Methodology
- ITIL Service Management
- ITIL Change Management
- Project/Programme Management-Prince2
- Cloud Based Transformation
- Enterprise resource planning systems
- Customer relationship management software
- Business process re-engineering
- Product lifecycle management
- Business analysis
Timeline
Lead Product manager
Accenture
06.2024 - 12.2024
IT strategic advisor
Eusuf & Associates
05.2024 - 07.2025
Lead product manager
Department for Work and Pensions
01.2024 - 05.2024
Lead Product manager
Companies house UK
07.2022 - 07.2023
Senior Product manager/Owner
UKHSA
02.2022 - 06.2022
Supply chain Product manager/owner
UKHSA
06.2021 - 12.2021
Senior BA/Product Delivery
IWG PLC
01.2021 - 05.2021
Technical Product Portfolio manager / IT Delivery Manager
Boots UK Ltd
08.2019 - 11.2020
Senior Business Analyst & CRM Consultant
Capita
02.2019 - 08.2019
Senior Business Analyst and Process designer
O2
10.2018 - 01.2019
Senior Business Systems Analyst
Computershare LTD
02.2018 - 09.2018
Agile Business Systems Analyst (Delivery)
Kainos Consulting
10.2017 - 12.2017
Senior (Lead) Business Analyst
Victrex UK Plc
07.2017 - 09.2017
Senior Business Systems analyst
NHS Shared Business Services
01.2017 - 06.2017
Digital Business Analyst
SKY
09.2016 - 12.2016
Digital Product manager & Delivery Lead
Cap- hpi
03.2016 - 08.2016
Agile Business System Analyst (CRM)
Lookers Plc
10.2015 - 02.2016
Digital Business Analyst / Product manager
Telefonica -O2
02.2015 - 09.2015
MBA - Computer Resource & Information Management
Webster University
B.Sc - Computer Science, Minor in Accounting
Independent University Bangladesh
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