RASEAL ALI

• Supported users with software, hardware and network issues.
• Monitored helpdesk and responded to incoming tickets to address support needs.
• Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units via SOTI MobiControl and VMware Workspace One.
• Created user accounts and managed access control.
• Configured and distributed devices used daily by employees.
• Answered customer support inquiries via specialised ticket tracking platforms.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Installed and maintained hardware and computer peripherals to enhance and upgrade performance.
• Troubleshot hardware, software and network issues to identify and rectify discrepancies.
• Communicated with clients to verify roots and causes of computer problems.
• Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
• Deployed software and hardware updates and patches to increase speed and performance.
• Utilised ticketing system to track customer requests and prioritize urgent needs.
• Monitored systems in operation and quickly troubleshot errors.

• Established and sustained equipment, such as computers, laptops, Chromebooks, interactive whiteboards, and network devices.
• Provisioned more than 20 workstation computers tailored to meet teachers' specific requirements.
• Installed and updated Windows and Chrome OS applications for both staff and students.
• Provided technical support to staff for hardware, software, and network security issues.
• Devised efficient systems for staff utilising Microsoft 365.
• Maintained real-time, effective technology components by tracking hardware and software inventory and status throughout the school.
• Adapted IT system infrastructure to support work during the COVID-19 pandemic, including increasing the asset inventory.
• Commissioned a large-scale migration project, minimizing the need for system reengineering and downtime.
• Administered Active Directory for more than 100 users, including those working remotely during the COVID-19 pandemic.

Designed, administered, and upheld evaluation, reporting, and analytical frameworks through the school's Management Information System (MIS).

Developed electronic channels for communicating all aspects of assessment and reporting to parents, pupils, and other stakeholders, taking into account their needs and opinions. Supported high levels of achievement and progress by maintaining accurate and current assessment data for both students and staff. Coordinated termly data collections and produced analyses for publication, as well as prepared Interim Reviews and Annual Reports for parents and stakeholders. Additionally, prepared and disseminated target data.

Managed and led the operations of the examinations service across four schools, ensuring adherence to Joint Council for Qualifications (JCQ) regulations and maintaining quality standards. Collaborated closely with Heads of Department to oversee logistics and coordination of both internal and external assessments.

Providing education to students who have Education Health Care Plan. Ensuring that planning, preparation, recording, assessment, and reporting are tailored to their diverse learning, accomplished by task differentiation

Collaborated with classroom teachers to strategise and execute lesson plans in alignment with the school's curriculum, goals, and objectives.

Tutored students on EHCP individually and in small groups to reinforce learning concepts.