Rasa Gabriela Logina
London,United Kingdom
Summary
Customer Assistant with extensive experience delivering exceptional service across diverse environments. Proven ability to exceed expectations through a strong work ethic and commitment to client satisfaction. Actively pursuing opportunities in hospitality to leverage existing skills and further professional growth.
Overview
9
9
years of professional experience
Work history
Hostess
12th Knot, Sea Containers
London
12.2022 - 12.2024
- Created new bookings using online booking system.
- Greeted guests in the hotel lobby and host point with professionalism.
- Provided accurate waiting times and escorted customers to seating and bar areas.
- Facilitated problem-solving to meet customer expectations in a fast-paced environment.
- Managed private events and VIP parties, ensuring exceptional service.
Receptionist
The Carlton Tower Jumeirah, Al Mare
London
03.2022 - 12.2022
- Managed bookings in person, over the phone, and online.
- Assigned tables using Seven Rooms and OpenTable management systems.
- Created a high-end atmosphere that aligned with restaurant branding.
- Enhanced customer satisfaction by efficiently addressing front desk enquiries.
- Resolved customer issues and acted as a point of contact for feedback.
- Provided personalised service for large parties of VIP guests.
Supervisor
Luxury Leisure
London
02.2018 - 03.2022
- Delivered exceptional customer service by promptly addressing inquiries and promoting events.
- Planned weekly timetables to optimise business operations and accommodate staff requirements.
- Investigated and resolved customer complaints swiftly to maintain satisfaction.
- Collected cash safely under strict guidelines, ensuring accurate banking processes.
- Assisted with food and beverage service to enhance customer experience.
- Trained new personnel on company operations, policies, and services effectively.
Customer Service Assistant
Cashino Gaming Ltd
Rugby
08.2017 - 04.2018
- Prioritized customers by employing active listening skills to understand their needs and deliver exceptional service.
- Kept personal knowledge up to date by completing in-house training and staying informed about current promotions, special dishes, and new products, to assist customers better.
- Took responsibility for handling large amounts of funds, including paying out customers, refilling machines, and completing other ad-hoc tasks.
- Processed reconciliation at the end of each shift.
Barista
Boulangerie Bonjour
Riga
04.2016 - 06.2017
- Greeted guests with a pleasant smile and outstanding customer service.
- Maintained adequate stock of bread and pastry to facilitate smooth customer service and minimize delays.
- Prepared coffee, cleaned the dining areas, worked at the register and carried out other opening duties.
- Ordered, received, and stocked supplies and retail products.
Education
Bachelor of Science - Bachelor of Computer Science
University of Greenwich
LondonSkills
- Organizational skills
- Hospitality services
- Microsoft Office proficiency
- Reservation management
- Cash handling accuracy
- Health and Safety Compliance
- Restaurant operations understanding
Affiliations
- Photography
- Sports
- Massage therapy
Timeline
Hostess
12th Knot, Sea Containers
12.2022 - 12.2024
Receptionist
The Carlton Tower Jumeirah, Al Mare
03.2022 - 12.2022
Supervisor
Luxury Leisure
02.2018 - 03.2022
Customer Service Assistant
Cashino Gaming Ltd
08.2017 - 04.2018
Barista
Boulangerie Bonjour
04.2016 - 06.2017
Bachelor of Science - Bachelor of Computer Science
University of Greenwich