RAQUEL SANCHEZ CARRIL

• Devised and implemented successful employee retention strategies, including improved exit interview and onboarding procedures.
• Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
• Collaborated closely with the senior leadership team on strategic HR decisions.
• Assisted in succession planning to ensure business continuity.
• Handled grievance procedures in line with employment law regulations.
• Responsible for identifying potential issues, mediating disputes, and fostering a culture of collaboration.
• Maintained open communication channels with employees, and fostered trust within teams.
• Facilitated training programmes to enhance employee skills.
• Implemented HR policies and procedures for legal compliance.
• Fostered a diverse and inclusive work culture by promoting equal opportunities.
• Conducted regular performance evaluations, and identified areas of improvement.
• Succesion planning, identify employees with potential leadership.
• Reduced staff turnover through improved performance development programmes.
• Provided strategic direction for Human Resources management team.
• Led high-performing teams and developed organisational leadership capacity.
• Used staff survey findings to implement enhanced working conditions and practices.
• Promote diversity and inclusion initiatives, ensuring a fair and equitable workplace.
• Employee Well-Being, including mental, emotional, and physical health, is critical to keeping morale high and reducing burnout.

• I successfully ran operations in line with company objectives

Starting my career at ZARA HOME Stratford I moved quickly to

complex stores such as White City and High Street Kensington

• Achieved customer satisfaction with regular feedback.
• Streamlined communication processes for improved team collaboration.
• Built high-performing teams to achieve organisational objectives.
• Delivered results under pressure to meet tight deadlines.
• Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
• Regularly review performance data, driving continuous improvement efforts.
• Maintained compliance with industry regulations at all times
• Stock management
• Responsible for managing store's budget.
• Asses competitors' performances and trends to stay ahead in a competitive retail landscape.
• Established a positive work environment which promoted staff morale and productivity.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Address employee conflicts and team issues swiftly and effectively, ensuring that conflict didn't disrupt store operations or team morale.
• Team development by providing ongoing feedback and performance evaluations.

• I led day-to-day retail operations overseeing team and sales by creating a stable work environment with clear guidance
• I reduced staff turnover and cultivated a highly motivated team with an 8% increase in sales and breaking sales records three times within a year.

• I made my Career as a Sales assistant, all the way to General

Manager working in complex operations stores such as St Martins

Lane, Regent Street or Victoria Station.

• I achieved notable success receiving Top Store awards.