Raquel Munaro
Reading,West Berkshire
Summary
I am a motivated, and performance-oriented individual, with experience in operations. Experienced and skilled International Trade Specialist, I have excellent and extensive knowledge of import. I have a bachelor’s degree in International Trade, and more than seven years of International Trade experience.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Customs Broker
DB Schenker
London, Hounslow
12.2021 - Current
- Preparing and submitting customs clearance documentation for imported
goods. - Ensuring compliance with local and national trade regulations
- Coordinating with freight forwarders, carriers, and customs officials to
facilitate the timely and efficient movement of goods. - Classifying imported goods according to their tariff codes and determining
the appropriate duties and taxes. - Providing advice and guidance to clients on customs compliance and trade
regulations. - Monitoring changes in customs regulations and policies and updating clients
on relevant developments. - CDS and CHIEF knowledge.
- Communicated with individuals to clarify travel plans and detect suspicious activity.
NI Protocol, Customs & export Advisor
Hinduja Global Solutions | HMRC
Reading
11.2020 - 12.2021
- Support timely, accurate and online, an average of 10 export enquiries regarding indirect and direct export, daily
- Identify errors and Guide the traders on how to clear those errors and submit supplementary declarations within HMRC, an average of 5 declarations daily
- Complete, check and submit documents related to cases of Route transit of goods Great Britain to Northern Ireland via Ireland, through Trade Support Service (TSS) and Descartes e-customs, supporting an average of 5 different traders daily
- Provide Guidance to an average of 5 traders on how to raise and complete declarations, help them with CHIEFs, CDS, Procedures codes customs valuations and VAT calculations
- Support and guide a total of 5 colleagues on checking documents and submitting declarations
- Offer Guidance to the traders on how to classify the goods with the correct commodity code
- Provide guidance on correct import licenses or certificates if applicable
- Gathering data on EORI numbers, VAT numbers, and commodity codes to tailor further engagement
- Accurately complete and submit 5 daily customs declarations using simplified, summary and standard procedures
- Liaising and effectively communicating with other Government agencies such as HMRC as and when required
- Effectively recording of customer & partner interactions on CRM and any other relevant processes as required.
Reception team leader
Accor Business UK
Reading
02.2020 - 11.2021
- To supervise the professional greeting of clients and visitors, to the highest standards
- To administer room reservations ensuring that the bookings are processed accurately
- Supervise the Front of House Team – 6 employees
- Training of new members – average of 4 in a year
- Leading, monitoring and motivating the team; providing guidance and support
- Review of existing standards and procedures while implementing new best practices to ensure a flawless delivery of Reception Services
- Produce, manage, and operate the reception rota, checking future planned absences, planning cover, and ensuring overtime is provided when necessary
- Responsible for the sustainability program (Green Hero)
- All Membership ambassador, with more than
- Assisting guests with complains or any other assistance
- Responsible for reviews responses in TripAdvisor, Google, Trust You, Expedia and Booking.com, average of 10 reviews daily
- Responsible for placing purchase orders regarding stationery and amenities.
Reception team member
Accor Business UK
Reading
04.2019 - 01.2020
- Answering the telephone
- Taking reservations
- Assisting guests with complains
- Handling the cash register and billing
- Check-in and check-outs using FOLS system and Opera System
- Responsible for leisure Centre payments.
Import Analyst
Efficienza Negócios Internacionais
Caxias do Sul
06.2011 - 07.2018
- Manage the import team for 5 years – 4 employees
- Control and create strategies to strive for customer’s care excellence
- Manage and control clients complain for 5 years
- Train and follow along with new employees for 5 years
- Customer care: attending a portfolio of around 30 clients, 120 import processes a month
- Main clients attended: Agrale S/A, Valeo, Marcopolo, EA Lang
- Main activities in customer care: Check all the import documents to be in accordance with the Brazilian legislation
- Verify the fiscal classification and duties do be paid
- Inform the correct descriptions, amounts, and NCM/HS Code to customs
- Submit Import Licenses and other special customs treatments
- Calculate the cost of imports (taxes and other costs involved such as transportation, warehouse, brokerage, etc.)
- Follow along the process, informing updates about the goods arrival and procedures taken
- Research the products to be imported to find out the right HS code, documents needed, legislation for the import process and find out legal options for the client’s cost reduction.
Education
Post Graduation in Lean Six Sigma -
University of Massachusetts Amherst
Amherst, MA 08.2023 - 05.2023
Level 3 certification by Institute of Export UK -
Institute of Export
11.2022 - 12.2022
Bachelor's Degree in International Trade and Business Administration - undefined
Universidade de Caxias do Sul (Brazil)
Caxias do Sul, Brazil 02.2011 - 05.2017
Skills
- Conflict Resolution
- Microsoft Office Word
- Microsoft PowerPoint
- Ability to Multitask
- Teamwork
- Leadership Skills
- Microsoft Excel
- Customer Service
- Microsoft Office
- Ability to Work in a Team
Languages
Portuguese
English
Spanish
Italian
Timeline
Post Graduation in Lean Six Sigma -
University of Massachusetts Amherst
08.2023 - 05.2023
Level 3 certification by Institute of Export UK -
Institute of Export
11.2022 - 12.2022
Customs Broker
DB Schenker
12.2021 - Current
NI Protocol, Customs & export Advisor
Hinduja Global Solutions | HMRC
11.2020 - 12.2021
Reception team leader
Accor Business UK
02.2020 - 11.2021
Reception team member
Accor Business UK
04.2019 - 01.2020
Import Analyst
Efficienza Negócios Internacionais
06.2011 - 07.2018
Bachelor's Degree in International Trade and Business Administration - undefined
Universidade de Caxias do Sul (Brazil)
02.2011 - 05.2017
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