Raquel Munaro

Work History

DB Schenker

London, Hounslow

12.2021 - Current

Preparing and submitting 20 customs entries for imported goods daily.
Proficient in ensuring accurate classification of goods to streamline delivery processes and prevent delays. Demonstrated ability to meticulously categorize items according to relevant regulations and standards, optimizing efficiency in logistics operations.
Coordinating with freight forwarders, carriers, and customs officials to
facilitate the timely and efficient movement of goods.
Classifying imported goods according to their tariff codes and determining
the appropriate duties and taxes.
Providing advice and guidance to clients on customs compliance and trade
regulations.
Monitoring changes in customs regulations and policies and updating clients on relevant developments.
CDS and CHIEF knowledge.

Hinduja Global Solutions | HMRC

Reading

11.2020 - 12.2021

Support timely, accurate and online, average of 10 export enquiries regarding indirect and direct export, daily
Identify errors and Guide traders on how to clear those errors and submit supplementary declarations within HMRC, average of 5 declarations daily
Complete, check and submit documents related to cases of Route transit of goods Great Britain to Northern Ireland via Ireland, through Trade Support Service (TSS) and Descartes e-customs, supporting 7 different traders daily
Provide Guidance to e of 5 traders on how to raise and complete declarations, help them with CHIEFs, CDS, Procedures codes customs valuations and VAT calculations
Support and guide a total of 5 colleagues on checking documents and submitting declarations
Offer Guidance to the traders on how to classify the goods with the correct commodity code
Provide guidance on correct import licenses or certificates if applicable
Gathering data on EORI numbers, VAT numbers, and commodity codes to tailor further engagement
Accurately complete and submit 5 daily customs declarations using simplified, summary and standard procedures
Liaising and effectively communicating with other Government agencies such as HMRC as and when required
Effectively recording of customer & partner interactions on CRM and any other relevant processes as required.

Accor Business UK

Reading

02.2020 - 11.2021

To supervise the professional greeting of clients and visitors, to the highest standards
To administer room reservations ensuring that the bookings are processed accurately
Supervise the Front of House Team – 6 employees
Training of new members – average of 4 in a year
Leading, monitoring and motivating the team; providing guidance and support
Review of existing standards and procedures while implementing new best practices to ensure a flawless delivery of Reception Services
Produce, manage, and operate the reception rota, checking future planned absences, planning cover, and ensuring overtime is provided when necessary
Responsible for the sustainability program (Green Hero)
All Membership ambassador, with more than
Assisting guests with complains or any other assistance
Responsible for reviews responses in TripAdvisor, Google, Trust You, Expedia and Booking.com, average of 10 reviews daily
Responsible for placing purchase orders regarding stationery and amenities.

Accor Business UK

Reading

04.2019 - 01.2020

Efficienza Negócios Internacionais

Caxias do Sul

06.2011 - 07.2018

Manage the import team for 5 years – 4 employees
Control and create strategies to strive for customer’s care excellence
Manage and control clients complain for 5 years
Train and follow along with new employees for 5 years
Customer care: attending a portfolio of around 30 clients, 120 import processes a month
Main clients attended: Agrale S/A, Valeo, Marcopolo, EA Lang
Main activities in customer care: Check all the import documents to be in accordance with the Brazilian legislation
Verify the fiscal classification and duties do be paid
Inform the correct descriptions, amounts, and NCM/HS Code to customs
Submit Import Licenses and other special customs treatments
Calculate the cost of imports (taxes and other costs involved such as transportation, warehouse, brokerage, etc.)
Follow along the process, informing updates about the goods arrival and procedures taken
Research the products to be imported to find out the right HS code, documents needed, legislation for the import process and find out legal options for the client’s cost reduction.