Raphaela Duarte
London,United Kingdom
Summary
Experienced and dedicated in customer service, I am able to adapt, establish and maintain excellent communication and relationships with clients. Interested in the Travel & Tourism industry, I am committed to utilize my skills to further the mission of the company.
Overview
4
4
years of professional experience
Work history
Receptionist supervisor
Oatlands Park Hotel
Weybridge, Surrey
07.2025 - Current
- Resolved guest complaints with empathy, ensuring repeat business and satisfaction.
- Managed phone calls and general business emails, addressing bookings and enquiries.
- Maintained adequate front desk supplies through regular stock counts, placing orders as needed.
- Trained new staff on customer service protocols to enhance team performance.
- Facilitated inter-departmental communication to promote operational efficiency.
- Established procedures for teamwork, document tracking, and data reporting.
Receptionist
Oatlands Park Hotel
Weybridge, Surrey
11.2024 - Current
- Executed daily administrative tasks to support staff operations.
- Acquired proficiency in Opera PMS software for enhanced functionality.
- Responded promptly to email inquiries, providing clear and concise information.
- Maintained adequate stock levels at reception to meet visitor needs.
- Operated multi-line telephone system for message taking and caller direction.
- Ensured a clean and organised reception area to create a welcoming atmosphere.
Front Office Receptionist
Ibis
London
02.2024 - 09.2025
- Demonstrated excellent communication skills and maintained a professional demeanor with guests and colleagues.
- Experience with hospitality softwares such as Opera Cloud and FOLS.
- Greeted and assisted visitors, providing information and directing to appropriate personnel or departments.
- Problem solving skills with specific requests and complains from guests.
- Greeted and informed guests about hotel amenities and local attractions.
Arcade Attendant
Funland
London
04.2023 - 02.2024
- Fixed faulty machines.
- Making sure the customer understanding of how the games and machine works.
- Cash and card handling.
- Keeping the shop tidy, by cleaning machines and common areas.
- Organized and catalogued prizes in stock and displaying them.
- Paying attention in details such as recognising future problems on the machines, check on customers and keeping everything tidy.
Barista
Digby's
London
03.2022 - 04.2023
- Trained new staff members on proper coffee preparation and customer service techniques.
- Ensured store cleanliness and tidiness of the shop.
- Ordering, receiving and stocking shop supplies.
- Trained new staff for opening and closing procedures.
- Provided a high satisfaction of customer service.
- Handling and assisting crew during high volume of orders.
- Making sure to be always on time in order to keep the store running smoothly.
Waitress
Caffe Concerto
London
10.2021 - 01.2022
- Waitressing often requires juggling multiple tasks at once, such as taking orders, delivering food, and cleaning tables.
- Cash handling.
- Communication with customer and being able to understand their needs.
- Being able to work varying shifts, weekends, and holidays. Highlight your ability to be flexible and adaptable.
Education
Travel & Tourism, Level 2 - undefined
Newvic Sixth Form College
09.2022 - 6 2023
Business & Health and social care, Level 1 - undefined
Newvic Sixth Form College
09.2021 - 6 2022
Skills
- Customer Service
- Communication Skills
- Effective Time Management
- Ability to Multitask
- Ability to Work Under Pressure
- Computer Skills
Languages
Portuguese
English
Custom
- Gym
- Travel
Timeline
Receptionist supervisor
Oatlands Park Hotel
07.2025 - Current
Receptionist
Oatlands Park Hotel
11.2024 - Current
Front Office Receptionist
Ibis
02.2024 - 09.2025
Arcade Attendant
Funland
04.2023 - 02.2024
Travel & Tourism, Level 2 - undefined
Newvic Sixth Form College
09.2022 - 6 2023
Barista
Digby's
03.2022 - 04.2023
Waitress
Caffe Concerto
10.2021 - 01.2022
Business & Health and social care, Level 1 - undefined
Newvic Sixth Form College
09.2021 - 6 2022
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