Hi, I’m
Raphael Onyeneke
Business Analyst
Clayton
Work Preference
Summary
Focused Project Manager and Business Analyst adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Experienced in Machine operation and maintenance.
Overview
1
Language
1
Certification
14
years of professional experience
Work History
Tritek Consulting
Business Analyst
09.2024 - Current
Job overview
- Analyzed business processes to identify inefficiencies, resulting in optimized workflows and improved productivity.
- Collaborated with stakeholders to gather requirements, ensuring project deliverables aligned with business objectives.
- Developed detailed business requirement documents, enhancing communication between technical teams and stakeholders.
- Implemented data analysis techniques to support decision-making, leading to more informed business strategies.
- Reviewed project specifications to ensure compliance and accuracy, reducing the likelihood of costly errors.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Delivered accurate estimates within tight deadlines by utilizing effective time management skills and prioritizing tasks effectively.
Job And Talent(Kellogg's)
Manufacturing Operator/FLT Operator
07.2024 - Current
Job overview
- Operated machinery and equipment to ensure efficient production processes and high-quality standards.
- Monitored production lines, identifying and resolving issues to minimize downtime and maintain flow.
- Conducted routine maintenance and inspections to ensure equipment reliability and safety compliance.
- Trained new operators on equipment usage, safety protocols, and standard operating procedures.
- Collaborated with Quality Assurance teams in conducting regular inspections of finished products, ensuring all items met established quality standards.
- Supported engineering teams during equipment upgrades or installations by providing valuable input based on hands-on experience working with existing machinery.
- Loaded raw materials into machines with the counterbalance and reach truck and unloaded finished products to keep manufacturing process running smoothly.
Sofology
Product Support Advisor
03.2023 - 07.2024
Job overview
- Worked with the Product team. Identified problems, proposed solutions and resolved issues within a stipulated time frame.
- Produced detailed reports outlining key issues and proposed solutions.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Gathered and analyzed customer feedback to inform product and service improvements.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Trained new technicians on company processes, tools, and best practices, promoting a culture of continuous improvement.
- Served as an escalation point for complex technical issues, leveraging advanced problem-solving skills to find creative solutions quickly.
- Conducted regular preventative maintenance on client systems to minimize downtime and ensure optimal performance.
HMRC Trade Support Service
Customer Service Advisor
01.2023 - 03.2023
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Showed understanding and empathy for customers' situation and feelings and addressing complex issues by scheduling repair appointments.
- Provided expert guidance on trade compliance, enhancing operational efficiency and customer understanding.
- Resolved complex customer inquiries by leveraging regulatory knowledge, improving client satisfaction and retention.
- Facilitated communication between departments to streamline processes, resulting in faster issue resolution.
- Trained new staff on customer service protocols, fostering a knowledgeable and efficient team environment.
Amazon
Sortation Associate
11.2022 - 01.2023
Job overview
- Informed management immediately of sorting issues, conveyor problems and safety concerns.
- Used automated mail processing equipment to sort and collate mail.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
- Maintained high-level work standard achieving 99% accuracy sorting and processing
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy up to 99%
Passionate 24/7 Healthcare Agency
HR Assistant
08.2020 - 08.2022
Job overview
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Improved employee performance by 80%
- Assisted with on-boarding process of about 40 new hires
- Prepared monthly, weekly and daily logs using Microsoft Office Suite
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes
Elakhs Ibrabs Investment Limited
Accountant Officer
02.2018 - 06.2020
Job overview
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base by 50%.
- Built strategic relationships with key account personnel.
- Reached out to customers to offer range of services and products in order to drive sales growth.
- Developed and executed account strategies to meet sales goals.
- Deepened customer relationships through strong attention to needs and knowledgeable service.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
Nik-Spruce Sports Ville
Accounts and Sales Assistant
01.2012 - 01.2018
Job overview
- Having direct contact with clients, reviewing their proposals and negotiating prices with them
- Generated prospective customers and increased sales by 10%
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Engaged with clients to review proposals and negotiate pricing.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Enhanced operational efficiency while ensuring cost-effectiveness and quality service.
- Assessed customer service agreements for pricing accuracy and compliance with terms and conditions.
- Reconciling bank statements with accounting records
Education
University of BeninNigeria
Bsc from Accounting
10.2013
St. Pauls Minor SeminaryNigeria
GCSEs from Maths, English
06.2003
Skills
Solid organizational skills
Highly Organized
Project planning and development
Relationship building
Strategic planning
Machine Operation
Team development
Scope development
Certification
Business Analyst(Tritek Academy)
Timeline
Business Analyst(Tritek Academy)
06-2025
Business Analyst
Tritek Consulting
09.2024 - Current
Manufacturing Operator/FLT Operator
Job And Talent(Kellogg's)
07.2024 - Current
Product Support Advisor
Sofology
03.2023 - 07.2024
Customer Service Advisor
HMRC Trade Support Service
01.2023 - 03.2023
Sortation Associate
Amazon
11.2022 - 01.2023
HR Assistant
Passionate 24/7 Healthcare Agency
08.2020 - 08.2022
Accountant Officer
Elakhs Ibrabs Investment Limited
02.2018 - 06.2020
Accounts and Sales Assistant
Nik-Spruce Sports Ville
01.2012 - 01.2018
University of Benin
Bsc from Accounting
St. Pauls Minor Seminary
GCSEs from Maths, English