Raphael Mewanmith
Brixton Hill,Lambeth
Summary
Recent Business and Finance Management graduate with a strong academic record and hands-on experience in financial reporting, night auditing, and revenue oversight within prestigious luxury hospitality environments. Developed leadership and communication skills as a student prefect and representative at a renowned private school, complemented by active engagement in university governance. Proven ability to manage complex operational processes, optimise workflows, and collaborate effectively across diverse teams. Highly disciplined, detail-oriented, and adaptable, with a proactive mindset and a commitment to driving accuracy, efficiency, and continuous improvement. Ready to bring analytical rigor and organisational excellence to a challenging and fast-paced professional setting.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Front office assistant
St Pancras Autograph hotels collection London
London
09.2024 - Current
- Executed high-level night audit operations with precision during a period of structural and operational transformation, ensuring uninterrupted financial reporting and strict compliance with Marriott International standards. Utilised Opera PMS to reconcile revenue, process financial data, and deliver accurate audit reports critical to overnight business continuity.
- Managed front office budgeting and cost control responsibilities, applying structured financial tracking, forecasting, and reporting to support strategic planning. Played an integral role in aligning departmental expenditures with revenue targets and enhancing financial accountability across hotel operations.
- Led secure and efficient financial transaction processing using FreedomPay, including the creation of payment links, posting payments, resolving discrepancies, and issuing invoices. Maintained full audit readiness and financial transparency while ensuring smooth and compliant guest payment experiences.
- Controlled reservations, room allocation, and credit procedures via MARSHA and Opera, proactively optimising occupancy and revenue. Maintained service consistency and brand alignment through direct communication with Marriott via the Guest Experience Platform (GXP), and effectively managed overbooking and credit risk scenarios.
- Acted as a key liaison between hotel management, Marriott corporate teams, and front office operations, ensuring alignment on financial procedures, system updates, and service standards. Provided timely reporting, implemented updated protocols, and supported the integration of global policies at property level to maintain brand and operational excellence.
Receptionist
Royal Garden Hotel
London
03.2023 - 09.2025
- Delivered flawless front desk service in a luxury five-star environment, confidently managing high-profile guests including presidents, royalty, and celebrities, ensuring strict confidentiality and exceptional guest satisfaction under intense scrutiny.
- Executed complex night audit operations, accurately reconciling multi-department financial data and generating critical reports that supported fast-paced management decision-making during overnight shifts.
- Trained and led front office teams as a reception supervisor, maintaining operational excellence during peak and challenging periods while mentoring staff to consistently exceed service standards.
- Coordinated high-stakes arrivals and departures, navigating demanding security protocols, last-minute changes, and VIP preferences without disruption to guest experience or revenue flow.
- Controlled room allocations, billing, and payment processes through Opera PMS, resolving discrepancies swiftly and ensuring full compliance with financial policies in a dynamic, high-pressure setting.
Finance assistant
D H auto trading
Colombo, Sri Lanka
02.2021 - 11.2022
- Streamlined financial processes by maintaining and updating filing, inventory, mailing and database systems.
- Supported the Finance Manager in preparing year-end accounts, ensuring regulatory compliance.
- Organised financial documents for easy access and retrieval during audits.
- Processed purchase orders, resulting in improved operational efficiency.
- Prepared weekly sales reports, providing a clear view of business performance.
- Ensured timely payment to suppliers by processing invoices promptly.
Education
Bachelor of Business Administration - Business and Finance management
University of Sunderland
London 01.2023 - 08.2025
Diploma of Higher Education - Finance management
university of technology Sydney
Colombo, Sri Lanka 01.2022 - 09.2022
GCSEs -
St. Thomas College Private school
Mt. lavania Sri Lanka 2017 - 2022
Certificate of Higher Education - Performance and music theory
Associated Board of the Royal Schools of Music
2021 - 2022
Skills
- Financial reporting
- Night auditing
- Front office operations
- Reservation and revenue control
- Opera PMS and MARSHA systems
- Payment processing (FreedomPay)
- Invoice and billing management
- Microsoft Excel, Word, PowerPoint
- Data analysis for business
- Administrative coordination
- Sensitivity to confidentiality
References
Aaron Street
Front of House, St Pancras Autograph Hotel, London
Email: aaron.street@marriott.com
Sujata Owene
Lecturer, University of Sunderland, London
Email: sujata.owene@sunderland.ac.uk
Timeline
Front office assistant
St Pancras Autograph hotels collection London
09.2024 - Current
Receptionist
Royal Garden Hotel
03.2023 - 09.2025
Bachelor of Business Administration - Business and Finance management
University of Sunderland
01.2023 - 08.2025
Diploma of Higher Education - Finance management
university of technology Sydney
01.2022 - 09.2022
Finance assistant
D H auto trading
02.2021 - 11.2022
GCSEs -
St. Thomas College Private school
2017 - 2022
Certificate of Higher Education - Performance and music theory
Associated Board of the Royal Schools of Music
2021 - 2022
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