Raphael Henyo
London,United Kingdom
Summary
Detail-oriented administrative professional with extensive expertise in file management, data entry, and report writing. Demonstrates exceptional customer-focused service and strong communication skills, including writing letters and emails, handling enquiries, and providing service information. Proficient in Microsoft Word, Excel, Outlook, and bespoke software such as I-enabler. Adept at schedule coordination with a high level of accuracy and respect for confidentiality in compliance with GDPR. Career goals include leveraging IT skills to enhance operational efficiency within a dynamic organisation.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Prisoner Escort Custody Officer
Serco
01.2024 - 06.2025
- Responsible for escorting custodies to court and back.
- Responsible for keeping the custodies safe and healthy during their court proceedings till they are release or sentenced.
- Responsible for searching all legal visitors of the custodies.
- Responsible for receiving and taking the custodies from the van and onto the van.
Administrative Officer
GIMPA
08.2014 - 06.2025
- Company Overview: GIMPA - Ghana
- Liaising with the Admission Committee to process application forms and write admission letters to successful applicants using Microsoft Word.
- Preparing the semester teaching schedule and timetable for the Head of Department’s to assign Lecturers using Microsoft Excel.
- Coordinate the mature entrance classes and exams for qualified applicants before the beginning of the academic year.
- Work in association with the Principal Administrative Officer to data input student details and generate student Index numbers for newly admitted applicants’ right after their application has gone through the qualified stage to be accepted.
- Coordinate students’ activities including resolving or responding to correspondence, enquires, registrations, transfers and change of programmes.
- Work with the Principal Administrative Officer to prepare newly admitted students for matriculation ceremony including preparing their list, speeches and ensuring matricular is ready.
- Liaise with the GIMPA Clinic to organise medical screening for newly admitted students by Email and telephone.
- Manage, review and maintain the student’s filing system for easy retrieval and confidentiality of their information.
- Provide accurate and timely information to students on both academics and administrative issues.
- Assist students with the registration on the I-enabler for a smooth registration period.
- Discuss with the Principal Administrative Officer and together, brief the Manager on activities on campus that needs his immediate attention and action.
- Adhere to strict confidentiality and data protection at all times.
- GIMPA - Ghana
Security Guard
Builder Depot
New Southgate, UK
04.2022 - 11.2023
- Checking and verifying accuracy of invoices against the purchase of goods.
- Booking in and managing arrival of delivery trucks and allocating parking areas for in-coming stock.
- Stewarding - controlling traffic in the yard.
- Customer engagement - handling customer enquiries and product location within the depot, as well as resolve any enquiries or issues satisfactorily.
- Adhering to strict Health and Safety Regulations in the workplace.
National Service (Administrative Assistant / Teaching Assistant)
GIMPA
09.2012 - 07.2013
- Company Overview: GIMPA - Ghana
- Assist in identifying stakeholders and curriculum development of AABS management training programme.
- Member of IAABD local organising team for 14th Conference Calendar Year hosted by GIMPA.
- Teaching Assistant for Dr. Bernard Aquah Obeng, supporting students during classes.
- Using Statistical Package for Social Sciences (SPSS) for analysis of data.
- Prepare and organise paperwork and resources for classroom teaching.
- Process and order stationary and other materials and products for the school.
- Manage and respond to incoming Emails of correspondence.
- Filing documentation and data inputting student information and exam results on the I-enabler database.
- Adhering to strict confidentiality and data protection at all times.
- GIMPA - Ghana
Education
LASER [Level 2] Award for Door Supervisors - Security Industry
Pro Sivas Training
Wood Green, London 11.2023 - 06.2025
[Level 2] diploma - ICT System Support
5 E Ltd
Tottenham, London 01.2023 - 12.2023
Bachelor of Arts Degree - Integrated Community Development
University for Development Studies
01.2008 - 12.2012
WASSCE - undefined
St Peter’s Senior High School
01.2004 - 12.2007
Skills
- Administrative skills
- File management
- Data entry
- Writing letters and Emails
- Report writing
- Scanning
- Faxing
- Photocopying
- Telephone manner
- Reception skills
- Meeting and greeting
- Taking and forwarding telephone calls
- Handling enquiries
- Providing service information
- Customer support
- Exceptional customer-focused service
- IT Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Internet services
- Email services
- Bespoke software
- I-enabler
- Analysing information
- Collating information
- Attention to detail
- High level of accuracy
- Problem-solving skills
- Respect for confidentiality
- General Data Protection Regulation (GDPR)
- Schedule coordination proficiency
Custom
Available upon request
Certification
SIA Door Supervisor
References
References available upon request.
Timeline
Prisoner Escort Custody Officer
Serco
01.2024 - 06.2025
LASER [Level 2] Award for Door Supervisors - Security Industry
Pro Sivas Training
11.2023 - 06.2025
[Level 2] diploma - ICT System Support
5 E Ltd
01.2023 - 12.2023
Security Guard
Builder Depot
04.2022 - 11.2023
Administrative Officer
GIMPA
08.2014 - 06.2025
National Service (Administrative Assistant / Teaching Assistant)
GIMPA
09.2012 - 07.2013
Bachelor of Arts Degree - Integrated Community Development
University for Development Studies
01.2008 - 12.2012
WASSCE - undefined
St Peter’s Senior High School
01.2004 - 12.2007
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