Summary
Overview
Work history
Education
Skills
Certification
Timeline
Intern
Ransome Ekpo

Ransome Ekpo

Dartford,Kent

Summary

Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Customer service officer

CLEMDY GAS
Sango Ota, Ogun State, Nigeria.
07.2021 - 12.2024
  • Responded to customer queries and provided excellent customer service.
  • Applied conflict management to stressed and concerned customers.
  • Advised customers on availability, pricing and location of products.
  • Offered detailed product and service advice based on customer needs.
  • Increased client retention by 85% through outstanding account management.
  • Responded to and summarised customer complaints and feedback.
  • Improved company processes by analysing customer feedback and service trends.
  • Promptly responded to inquiries and requests from prospective customers.

Education

Higher National Diploma - Graphic Design

Yaba College of Technology
Lagos, Njgeria
06.1996 - 07.1999

Skills

  • Stock management
  • Customer relations
  • Quality Control
  • Microsoft Office Suite
  • Data confidentiality
  • Advanced product knowledge
  • Communication skills

Certification

IELTS (GENERAL TRAINING) BAND 7.5

Timeline

Customer service officer

CLEMDY GAS
07.2021 - 12.2024

Higher National Diploma - Graphic Design

Yaba College of Technology
06.1996 - 07.1999

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Ransome Ekpo