Ranjith Kumar Raju
Newcastle upon Tyne,United kingdom
Summary
Enthusiastic and approachable, bringing strong communication and customer service skills. Quick learner with a knack for building positive relationships and assisting customers effectively. Reliable team player with a proactive approach to problem-solving and ensuring a pleasant shopping experience. Demonstrates flexibility and eagerness to adapt to new challenges.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Restaurant Manager
Foulis limited
Berwick, United Kingdom
04.2024 - Current
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Scheduled employees to keep shifts well-staffed.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
- Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Controlled budget and financial performance, closely monitoring expenditure and revenue to meet targets and drive profitability.
- Ran operations successfully according to industry best practices and owner standards.
- Kept food storage and preparation equipment in good working order to maximise safety and cost-efficiency of operations.
- Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Identified, investigated and corrected restaurant service issues to maintain customer satisfaction.
- Minimised loss and misuse of equipment through proper supervision and staff training.
- Implemented effective stock control procedures, reducing waste by 15% and improving profit margins through careful inventory management.
- Monitored alcohol consumption and kept operation in line with legal service requirements.
Office Manager
SRJ Energy Limited
Sunderland, United Kingdom
04.2022 - 03.2024
- Supervised front desk operations, greeting visitors and directing them to appropriate departments or individuals.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Managed office supplies inventory, restocked items and negotiated with suppliers for cost-effective procurement.
- Trained staff for optimum performance against sales and marketing objectives.
- Managed daily operations of a busy petrol station, overseeing fuel, retail sales, and customer service.
- Assigned job duties and instructions to other employees and followed up to confirm completion.
- Supervised fuel storage, enforcing compliance with governmental and environmental policies and regulations.
- Developed retail strategies with seasonal changes and implementation plans for deployment teams.
Sales Assistant
SRJ Energy Limited
Houghton le Spring, United kingdom
02.2018 - 03.2022
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Assisted customers in selecting products, providing tailored advice to enhance their shopping experience.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Processed customer returns, refunds and exchanges efficiently, maintaining customer satisfaction and trust.
- Addressed and resolved customer complaints, ensuring satisfaction and maintaining store reputation.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Managed stock levels on the shop floor, promptly restocking items to maintain store presentation.
- Built displays of items for special promotions and updated signs with correct pricing.
- Received, processed and organised deliveries within tight deadlines.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Compiled daily sales reports, aiding in identification of sales trends and informing store strategy.
Education
Master of Science - Mechanical Engineering
Teeside University
Middlesbrough, MDB 01.2018 - 01.2021
Bachelor of Engineering - Mechanical
PSGcollege of engineering
Coimbatore 01.2013 - 01.2017
Skills
- Safe food handling
- Hygiene standards enforcement
- Stock control
- Inventory control
- Loss prevention
- Operational efficiency
- Service quality assurance
- Compliance monitoring
- Customer relationship management
- Staff leadership
- Supervisory skills
- Time management
Languages
English
Proficient
C2
Tamil
Proficient
C2
Certification
- Level 2 Health and Hygiene
Timeline
Restaurant Manager
Foulis limited
04.2024 - Current
Office Manager
SRJ Energy Limited
04.2022 - 03.2024
Sales Assistant
SRJ Energy Limited
02.2018 - 03.2022
Master of Science - Mechanical Engineering
Teeside University
01.2018 - 01.2021
Bachelor of Engineering - Mechanical
PSGcollege of engineering
01.2013 - 01.2017