Ranjith Vancha
Customer Service Advisor
2 Nuthall Road ,Nottingham
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Agent
Sopra Steria
East Croydon , London.
04.2023 - Current
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Associate
British Telecom
Nottingham , Nottingham
03.2020 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
Education
Bachelor Of Electronics And Electrical Engineering -
Jawaharlal Nehru Technological University
06.2008 - 06.2012
Skills
Documentation and reporting
Exemplary work ethic
Correspondence composition
Microsoft Office Suite proficiency
Timeline
Customer Service Agent
Sopra Steria
04.2023 - Current
Customer Service Associate
British Telecom
03.2020 - 06.2022
Bachelor Of Electronics And Electrical Engineering -
Jawaharlal Nehru Technological University
06.2008 - 06.2012