Summary
Work history
Education
Skills
Accomplishments
Languages
Timeline
pwb

Ranjeet Kumar

Ranchi,India

Summary

Results-driven operation analyst offering 5 years of experience. Adept at helping companies improve operational efficiency and team productivity. Hands-on leader with exceptional organisational, critical thinking and prioritisation skills.

Work history

Senior Operations Associate

Exploring Infinities Edtech Pvt ltd
Bengaluru , India
04 2022 - Current
  • Collaborated with cross-functional teams to implement operational improvements and business strategies.
  • Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
  • Uncovered root causes of complex business challenges and guided management with data-driven insights.
  • Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.
  • Leveraged qualitative and quantitative analysis tools to assess data and report on findings.

Senior Compliance Officer

Dreamgains Financials Pvt Ltd
Bengaluru , India
03 2021 - 01 2022
  • Maintained accurate and detailed compliance records.
  • Ensured company policies were implemented and adhered to.
  • Reported on compliance performance to senior management.
  • Responded to compliance-related queries, keeping up to date with changes to regulations.
  • Liaised with multi-disciplinary staff to collect and process data quickly.
  • Supported company ethos of continual improvement and growth with stringent audit schedule.

Operation Associate

Vedantu Innovations Pvt Ltd
Bengaluru , India
07 2019 - 11 2020
  • Applied data toward developing optimum objectives, strategies and plans for retaintion.
  • Audited processes to uncover bottlenecks and implement innovations to reduce downtime.
  • Cultivated strong and lasting rapport across all enterprise levels, enhancing morale and team cohesion.
  • Evaluated potential risks and implemented remediation strategies to address vulnerabilities.
  • Supervised independent audits to monitor growth and productivity.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by 36.48%.
  • Maintained compliant documentation on Zendesk and Leadsquared for reliable company records.

Education

B Tech - Civil Engineering

Institute of technical Education and Research
05/2015 - 04/2019

XII - Science

Mina Devi +2 High School
03/2014 - 03/2015

X - Science

Surendranath Centenary School
04/2011 - 03/2012

Skills

  • Operations analysis
  • Google Excel Sheet
  • Process mapping
  • Project Management
  • Data analysis
  • Customer satisfaction
  • Salesforce
  • Report Creation
  • Leadsquared
  • CRM
  • Process Improvement
  • Programme compliance
  • Process improvements
  • Quality control procedures
  • Multi-tasking
  • Advanced Excel modelling
  • Process development
  • Attention to Detail
  • Organised and efficient

Accomplishments

  • Supervised team responsible for executing well on projects, leading to 32% increased revenue.

Languages

English
Fluent
Hindi
Native

Timeline

Senior Operations Associate

Exploring Infinities Edtech Pvt ltd
04 2022 - Current

Senior Compliance Officer

Dreamgains Financials Pvt Ltd
03 2021 - 01 2022

Operation Associate

Vedantu Innovations Pvt Ltd
07 2019 - 11 2020

B Tech - Civil Engineering

Institute of technical Education and Research
05/2015 - 04/2019

XII - Science

Mina Devi +2 High School
03/2014 - 03/2015

X - Science

Surendranath Centenary School
04/2011 - 03/2012

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Ranjeet Kumar