Rania Sirag
London,Hillingdon
Summary
A highly skilled professional with expertise in strategic planning, budget management, and customer service. Demonstrates strong interpersonal and communication skills, with a proven ability to coach and mentor teams effectively. Adept at problem-solving and ensuring attention to detail, consistently achieving high levels of customer satisfaction.
Overview
5
5
years of professional experience
2019
2019
years of post-secondary education
Work history
Administrator
HALLAA LTD
London, City of Westminster
11.2024 - 03.2025
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits
- Resolved minor technical issues swiftly, avoiding unnecessary delays in workflow
- Improved record-keeping system with attention to detail and thoroughness
Legal interpreter
Wick & Co. Solicitors
London
06.2022 - 03.2025
- Company Overview: London
- Delivered initial translated legal documents to help clients recognise appropriate case pathways
- Provided parties with clear and exact translations of written materials and interpretation of verbal conversations
- Displayed neutrality towards client and limited English speaker to maximise impartiality and non-interference
- London
Interpreter, Translator
Imran Khan and Partners
London
03.2022 - 04.2023
- Company Overview: London
- Translated written documents accurately with linguistic precision
- Maintained understanding of slang, regional differences, and informal speech to offer services to a broad client base and translate nuances
- Proofread and edited translated materials to maintain language quality and consistency
- London
Consultancy and Customer Service
Britannia Consular Services
London
02.2020 - 02.2023
- Company Overview: London
- Managed high-volume Arabic-speaking customers' queries simultaneously through effective multitasking
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques
- Maintained excellent client satisfaction by providing in-depth support
- London
Personal Assistant
The Greenwood Clinic
London
01.2021 - 02.2022
- Company Overview: London
- Recorded patients' medical histories and updated electronic records with current information before consultations
- Translated reports to the English language from sessions attended by Arabic-speaking patients
- London
Teacher
Al-Amal Arabic School
London, Hillingdon
11.2019 - 07.2020
- Company Overview: London, Hillingdon
- Facilitated lessons over Zoom meetings during the COVID-19 pandemic
- Used bilingual skills (Arabic/English) to deliver lessons to meet speaking, writing, and reading proficiency targets by designing speaking, writing, and reading workshops to scaffold skill delivery
- Executed feasibility studies to evaluate and assess project potential
- London, Hillingdon
Education
BA (Hons) - Travel and Tourism Management: Tourism
University of West London
Ealing, LondonMA - International Tourism and Aviation Management: Tourism
University of West London
Ealing, LondonSkills
- Strong interpersonal skills
- Problem-solving
- Communication skills
- Coaching and Mentoring
- Strategic Planning
- Customer service and satisfaction
- Attention to detail
- Budget Management
Languages
English
Arabic
Tigrinya
Custom
- Travel
- Photography
- Reading
Timeline
Administrator
HALLAA LTD
11.2024 - 03.2025
Legal interpreter
Wick & Co. Solicitors
06.2022 - 03.2025
Interpreter, Translator
Imran Khan and Partners
03.2022 - 04.2023
Personal Assistant
The Greenwood Clinic
01.2021 - 02.2022
Consultancy and Customer Service
Britannia Consular Services
02.2020 - 02.2023
Teacher
Al-Amal Arabic School
11.2019 - 07.2020
MA - International Tourism and Aviation Management: Tourism
University of West London
BA (Hons) - Travel and Tourism Management: Tourism
University of West London
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