Rania Mtiraoui
Manchester,United Kingdom
Summary
A multilingual professional with strong organisational skills and a proven ability to handle requests with professionalism. Demonstrates excellent verbal and written communication skills, alongside cultural sensitivity and respect for diversity. Possesses expertise in international customer service, event management, and data entry and analysis. Adept at problem solving, active listening, teamwork, and adaptability. Proficient in Microsoft Office, with a keen attention to detail and quality control. Driven by targets and outcomes, aiming to leverage these competencies towards achieving impactful results in future roles.
Overview
7
7
years of professional experience
Work history
Student Success Tutor
Global Banking School
Manchester, United Kingdom
09.2025 - 12.2025
- Collaborated with academic and administrative teams to enhance student experience and monitored student progress, identifying challenges and creating tailored support strategies.
- Planned and facilitated workshops to improve student engagement, performance, and study skills.
- Provided academic guidance and pastoral support to students, fostering both academic success and personal development.
- Prepared performance reports to track key retention metrics and identify areas for improvement.
Student Retention Officer
Global Banking School
Manchester, United Kingdom
02.2025 - 09.2025
- Monitored student performance and engagement, identifying risks and implementing targeted intervention strategies using tools as Microsoft Excel and PowerBI.
- Worked closely with academic and operations teams to implement effective retention strategies.
- Monitored student accounts and engagement to proactively improve retention outcomes.
- Collaborated cross-functionally with academic and operational teams to implement effective retention strategies.
Crew Member
Five Guys
Birmingham – Manchester, United Kingdom
03.2021 - 02.2025
- Part-time job requiring communication and customer service skills, as well as teamworking and problem solving.
- Listening to customer service issues to provide exceptional solution to each problem.
- Strong command of customer service policies and good product knowledge are essential to provide fast and accurate service.
- Team player where communication with others is essential to provide unparalleled service.
Internship Assistant
Confartigianato
Fabriano, Italy
06.2019 - 01.2020
- Assisted with general office tasks such as answering phones, managing correspondence, and organising files.
- Helped organize events, seminars, or conferences aimed at supporting small and medium-sized enterprises (SMEs).
- Planned and coordinated events, workshops, and conferences for local businesses and artisans.
- Cooperated with the resolution of member queries or issues and ensuring member satisfaction.
Education
BSc - International Relations with Spanish
Aston University
Birmingham, United Kingdom 01.2020 - 1 2024
A-Levels equivalent - Esame di Maturità
IIS Morea Vivarelli
Fabriano, Italy 01.2015 - 1 2020
Skills
- Excellent verbal and written communication skills
- Cross-functional communication
- Attention to details and quality control
- Multilingual
- Cultural Sensitivity: awareness and respect for cultural differences and diversity
- Strong international customer service expertise
- Strong organisational skills
- Event Management
- Target and Outcome driven
- Proven ability to handle requests with professionalism
- Problem solving and Active Listening
- Teamwork and Adaptability
- Proficiency in Microsoft Office
- Data entry and analysis
LANGUAGE SKILLS
Italian
Native
Arabic
Native
English
Proficient (C2)
Spanish
Proficient (C2)
Portuguese
Beginner
French
Beginner
References
References available upon request.
Timeline
Student Success Tutor
Global Banking School
09.2025 - 12.2025
Student Retention Officer
Global Banking School
02.2025 - 09.2025
Crew Member
Five Guys
03.2021 - 02.2025
BSc - International Relations with Spanish
Aston University
01.2020 - 1 2024
Internship Assistant
Confartigianato
06.2019 - 01.2020
A-Levels equivalent - Esame di Maturità
IIS Morea Vivarelli
01.2015 - 1 2020