Rania Bacha
Summary
Highly adaptable professional with international experience, having previously lived in Canada and the UK. Skilled at quickly adjusting to new systems and work practices while consistently delivering excellent customer service. Thrives in fast-paced environments, maintains a positive attitude, and communicates effectively to build strong customer relationships.
Overview
4
4
years of professional experience
Work History
Sales Advisor
O2 Telefonica
london
01.2026 - Current
- Listened intently to customers to identify upselling opportunities.
- Handled customer queries and complaints with professionalism, restoring satisfaction swiftly.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Identified customer needs through effective questioning and recommended appropriate products.
seasonal Sales Associate
arabian oud
london
11.2025 - 12.2025
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Built and maintained courteous and effective working relationships.
Pharmacy Technician
Family Prix
canada
06.2025 - 08.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Sales Associate
Aura Fragrance
canada
11.2024 - 04.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Solved customer challenges by offering relevant products and services.
Crew Member
Tim Hortons
canada
11.2023 - 12.2023
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Sales Assistant
Superdrug
07.2022 - 08.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Business And Managerial Economics
University of Westminster
City of london2028
Qualification - Business Extended Diploma
college la salle
montreal canada2025
GCSE'S -
Hoe Valley Secondary School
Woking UK07.2022
Skills
- Time management abilities
- Customer service
- Problemsolving skills
- Teamwork and collaboration
- Cash handling
- Relationship building
- Upselling techniques
Languages
English
French
Arabic
Personal Information
Date of Birth: 21/07/2006
Timeline
Sales Advisor
O2 Telefonica
01.2026 - Current
seasonal Sales Associate
arabian oud
11.2025 - 12.2025
Pharmacy Technician
Family Prix
06.2025 - 08.2025
Sales Associate
Aura Fragrance
11.2024 - 04.2025
Crew Member
Tim Hortons
11.2023 - 12.2023
Sales Assistant
Superdrug
07.2022 - 08.2023
Business And Managerial Economics
University of Westminster
Qualification - Business Extended Diploma
college la salle
GCSE'S -
Hoe Valley Secondary School