Rania Al-Wakeel
London
Summary
A hardworking and motivated psychology graduate, with entrepreneurial leadership experience and a proven track record managing client-based projects and driving operational improvements. An effective communicator with an affinity for innovation and creativity. A thoughtful team player with a logical and efficient approach, adept at problem-solving and willing to go above and beyond to achieve stakeholder satisfaction. An inquisitive and charismatic character who works using own initiative, and is passionate about leveraging social-science knowledge to inform customer and client relationship strategies, allowing Ocado to operate to its full potential.
Overview
3
3
years of professional experience
Work History
Company director & Interior Design Lead
Pristine Interior Designs Limited
09.2023 - Current
- Co-founded and scaled an interior design consultancy, delivering 3 residential and commercial projects valued at over £12m
- Design leadership: develop and refine 2D sketches and drawings according to customers' needs/requirements
- Team management: lead a group of 2 people involved in the day-to-day running of the business
- Project management: managing multiple projects simultaneously whilst coordinating with team members, staff, and customers
- Documentation and technical oversight: oversee the preparation of specifications and the scheduling of projects, ensuring technical accuracy and adherence to customers' requests
- Negotiation: with both clients and suppliers to reduce resource costs, and ultimately achieve better profit margins
Customer Assistant
Marks & Spencer PLC
09.2023 - Current
- Customer service: serve 100+ customers daily, consistently meeting KPIs for service quality and customer satisfaction
- Sales and product knowledge: staying informed regarding the latest product launches and aiding customers to make informed choices
- Relaying customer insights: allowing the leadership team to improve service strategy by taking into account customer opinions
- Team support: Work collaboratively with team members and managers to meet daily goals and expectations.
Barista and Shift Supervisor
Starbucks PLC
01.2023 - 08.2023
- Climbed from a barista to a supervisor role within 2 months
- Customer experience: working with managers to help improve customer experience as well as decreasing waiting times
- Team supervision: supervise team members and assist management in the day-to-day running of the café, and also taking on the responsibility of conflict resolution during high-demand seasons of the year like Christmas.
Education
Roehampton University
01.2025
A Levels - Biology, Chemistry, Psychology, and Arabic
Rosebery Sixth Form
01.2022
GCSE’s -
St Andrew’s RC School
01.2020
Skills
- TECHNICAL SKILLS
- Proficient Microsoft Office skills in applications such as Word, PowerPoint, Excel, Outlook, Teams, Zoom Video Conference and OneNote
- Fluent in English and Arabic
- PERSONAL SKILLS
- My strong organisational skills allow me to prioritise tasks efficiently and effectively
- I pride myself on my emotional intelligence skills; this is the foundation of me being able to adapt quickly and productively to different environments and roles, whilst also embodying respect, inclusion, and diversity in a workplace
- I have strong teamwork skills, which allow me to be a diligent worker within a team and work towards, achieve, and surpass a common goal
- OTHER TRANSFERABLE SKILLS
- Leadership
- Attention to detail
- Analytical
- Time management
References
- References are available on request
Community Service & Volunteer Work
ICIN (Iraqi Christians In Need) Charity, Volunteering- ICIN, 2015-06, 2022-05, Organising events, Conducting a children’s Choir, Coordinating Bake sales to raise money, Providing English and Arabic lessons, Providing singing lessons, Achievements:, Raised money for children living in poverty in Iraq, Hosted Choir events during Christmas 2020 and 2021, Leading Children’s Concert during a Grand Performance, Teaching migrant children English
Languages
Arabic
Native or Bilingual
Timeline
Company director & Interior Design Lead
Pristine Interior Designs Limited
09.2023 - Current
Customer Assistant
Marks & Spencer PLC
09.2023 - Current
Barista and Shift Supervisor
Starbucks PLC
01.2023 - 08.2023
Roehampton University
A Levels - Biology, Chemistry, Psychology, and Arabic
Rosebery Sixth Form
GCSE’s -
St Andrew’s RC School