Randy Osei
Summary
Motivated and results-driven Business Development Intern with a First-Class Honours degree in Management and Leadership from the University of Coventry. Strong academic foundation in strategic planning, market research, and stakeholder engagement. Demonstrated ability to identify growth opportunities, support sales initiatives, and contribute to cross-functional projects. Adept at building professional relationships, analyzing market trends, and supporting business strategies that drive performance. Eager to contribute to dynamic teams and further develop a career in business development and strategic management.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Administrative executive
Court Enforcement services
Harlow, Essex
10.2023 - Current
- CRM Software (e.g., Salesforce, Zendesk): Used to log customer interactions, update records, and track cases. this shows how i'm comfortable with business systems and data management.
- Microsoft Office (Excel, Word, Outlook): Handled email communication in Outlook, documented issues in Word, and recorded call data or schedules in Excel—essential tools for coordination roles.
- Call Management Systems: Experienced with using telephony software to manage high volumes of calls—shows your technical proficiency and ability to handle structured workflows.
- Performance Metrics Tracking: Monitored KPIs like call handling time and resolution rate. This is valuable experience for tracking team or project performance as a coordinator.
- Data Entry: Accurately recorded customer details, complaints, and resolutions—critical for managing reports, schedules, and business documentation.
- Knowledge Base Systems: Navigated internal knowledge bases to support accurate responses—comparable to managing internal documentation
Customer assistant
Wickes
Coventry
03.2022 - 04.2023
- Point of Sale (POS) Systems: Operated tills and processed transactions accurately—this shows comfort with software systems and financial accuracy, useful for order processing or budgeting support.
- Stock Management Systems: Used systems to check product availability, log inventory, and assist in restocking—relevant for managing supplies, inventory tracking, or project materials.
- Product Knowledge Systems: Used in-store digital tools to locate or provide information about products—comparable to using internal knowledge bases or CRMs in an office setting.
- Health & Safety Procedures: Followed store policies and safety checks—shows attention to compliance, which is useful in administrative and operational coordination.
- Customer Order Systems: Helped customers with online orders, deliveries, or click-and-collect—relevant experience for processing and tracking orders or managing logistics in business ops.
- Microsoft Office (Excel, Word, Outlook):Created shift notes or basic reports, sent internal emails, or used Excel for stock lists—critical tools for scheduling, documentation, and coordination
Crew member
McDonald's
Harlow, Essex
10.2016 - 08.2017
- Point of Sale (POS) System Operation: Operated registers and handled high-volume transactions quickly and accurately—shows proficiency with business systems and attention to detail.
- Order Management Software: Used digital systems to take, track, and modify customer orders, similar to tracking tasks, inventory, or schedules in coordination roles.
- Inventory Control: Monitored stock levels and reported shortages or restocked items—valuable for supporting office supply tracking or operational resource planning.
- Health & Safety Compliance: Followed strict food safety and hygiene standards—transferable to understanding business compliance, policies, and procedures.
- Team Communication Systems: Used internal headsets or communication tools to coordinate with team members—similar to using Slack, Teams, or internal messaging platforms.
- Customer Feedback Tracking: Handled customer complaints and relayed feedback using store systems—relates to issue tracking and service reporting in a business environment.
Education
Bachelor of Arts - Management and leadership
Coventry University
Coventry 09.2019 - 04.2023
BTEC - Business
Harlow College
Harlow 09.2016 - 09.2018
Skills
- Communication efficiency
- Knowledge of GDPR
- Task prioritisation
- Debt recovery techniques
- Multitasking proficiency
- Bankruptcy procedures familiarity
- Attention to Detail
- Knowledge of business law
- Microsoft office suite proficiency
- Target achievement
- Account management
- Business communication
- Negotiation
References
References available upon request.
Timeline
Administrative executive
Court Enforcement services
10.2023 - Current
Customer assistant
Wickes
03.2022 - 04.2023
Bachelor of Arts - Management and leadership
Coventry University
09.2019 - 04.2023
Crew member
McDonald's
10.2016 - 08.2017
BTEC - Business
Harlow College
09.2016 - 09.2018
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