Randip Singh Blaggan
Woolwich,
Summary
Experienced manager with knowledge in all aspects of the store and all departments.
Driven professional with aptitude for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Helps enhance the stores performance by building a motivated team.
Skilled in planning and operations management. Background running successful business operations with knowledge of budgeting, staffing and marketing. Accomplished in driving customer and revenue growth with proactive strategies and daily management.
Knowledgeable in retail operations and competent in all aspects including cash office, warehouse, delivery, shopfloor, service, HR, security and conflict/problem resolution.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
Work history
Manager
Smythstoys Superstore
Beckton, Newham
2018.02 - 2025.02
- Leadership of the store team
- Achievement of sales/cost targets
- Staff recruitment/training/development/performance management
- Maintaining health and safety standards
- Delivery of exceptional customer service
- Maintaining store presentation and merchandising standards
- Ensure the store complies with outlined safety policies and procedures
- Productivity/output management
- Ensure the store is properly stocked and organized
- Maintain accurate inventory
- Staff/manager appraisals, provide staff with feedback, coaching and performance evaluations
- Maintain a clean and safe shopping environment
- Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, story layout and selling procedures
- KPI control and management
- Coordinate daily staffing and staffing schedules
Sales assistant/Supervisor/Manager
Next Retail
Charlton, Various
2005.07 - 2018.01
- Facilitated staff training, resulting in better customer service and work ethic/efficiency.
- Maintained inventory control, reduced stock shortages.
- Delegated tasks efficiently to maximize productivity.
- Monitored health and safety measures for guaranteed compliance.
- Led and managed administrative staff to maintain smooth daily operations.
- Supervised project timelines for timely completion.
- Ensured merchandising of stock was to company standard.
- Involved in all aspects of cash handling, including till usage, cash office, lodgment packing/pickups, cash ordering and cash discrepancies.
- Ensured department operations were in line with company KPI's.
Education
Certificate of Higher Education - Construction Surveying Management
University of Greenwich
London 2008.08 - 2011.03
Higher National Diploma - Building Surveying
University of Greenwich
London 2005.06 - 2008.05
BTEC National Diploma - Construction and Civil Engineering
University College Kent
Rochester, Medway 2003.09 - 2005.05
A-Levels - English/English Literature
City Way College
Rochester, Medway 2000.03 - 2002.06
Skills
- Leadership
- Teamwork/motivation
- Organisation
- Good communicator
- Decisive
- Product knowledge
- Time management
- Inventory control
- Resourceful
- Proactive approach
- Performance monitoring
- Excellent customer service
- Productivity/output management
Affiliations
- I enjoy cooking, especially baking, and try to cook something new and exciting every fortnight. I have recently started learning to play the keyboard and will eventually also learn to play the guitar.
- References available on request
Timeline
Manager
Smythstoys Superstore
2018.02 - 2025.02
Certificate of Higher Education - Construction Surveying Management
University of Greenwich
2008.08 - 2011.03
Sales assistant/Supervisor/Manager
Next Retail
2005.07 - 2018.01
Higher National Diploma - Building Surveying
University of Greenwich
2005.06 - 2008.05
BTEC National Diploma - Construction and Civil Engineering
University College Kent
2003.09 - 2005.05
A-Levels - English/English Literature
City Way College
2000.03 - 2002.06