Randall Spence
Birmingham
Summary
Results-driven teaching assistant focused on improving student engagement and academic performance. Expert in supporting students with learning difficulties by tailoring educational strategies and fostering a collaborative classroom environment. Committed to implementing effective techniques that align with students' individual learning plans.
Overview
15
15
years of professional experience
Work History
SEND TA -teaching assistant
Link Academy
Birmingham
03.2026 - 07.2026
- Supporting students with learning difficulties during lessons, either one-to-one or in small groups.
- Assisting with literacy, numeracy, communication, and study skills.
- Supporting students with organisation, time management, and exam preparation.
- Implementing strategies outlined in students' Education, Health and Care Plans (EHCPs) or SEND support plans.
- Adapting learning materials to meet individual needs under the guidance of the class teacher or SENDCO.
- Adapted teaching materials to meet the specific needs of individuals, fostering inclusive education.
- Supported students in exceeding expectations through tailored assistance and guidance during lessons.
Teacher of Mathematics/ Physics /English
SummerHill School
Dudley
09.2024 - 07.2025
- Delivered comprehensive lessons on the GCSE syllabus for physics and mathematics, focusing on AQA and Edexcel exam formats. /AQA/ Edexcel in Physics, Maths Foundation and Higher Tier Exam Papers, 2022, 2023, 2024, 2025.
- Instructed students in years 7 to 13, enhancing their analytical skills through tailored lesson plans and assessments. from year 7, 8, 10, 11, 12, 13 to develop their analytical skills.
- Demonstrated effective methods for breaking down practice exercises and analyzing challenging exam past papers. on how to break down practice exercise examples and also, teaching students on how to analyse exam format hard exam past papers, using a practice method process.
- Provided consistent support and encouragement to students throughout the academic term to enhance their learning experience. students, throughout the course term.
Mathematics / Physics tutor
Cohort Tuition Learning Centre
West Bromwich
10.2023 - 06.2024
- Developed lesson plans that aligned with the GCSE syllabus for AQA, OCR, and Edexcel examinations.
- Taught students in year 7, 8, 10, 11, and 12, adapting instruction to meet diverse learning needs.
- Delivered engaging lessons across year groups and subjects, fostering student engagement and participation.
- Created a calm and supportive learning environment using clear and consistent behaviour management techniques.
- Monitored student progress throughout term and provided constructive feedback to teaching staff, supporting each pupil's growth.
- Cohort Learning Centre, Centre Manager: Mohammed Hussain. Website: westbromwich@cohorttuition.co.uk
Mathematics / Physics Tutor
Cohort Education for Learning
Rowley Regis
10.2023 - 03.2024
- Covered GCSE Syllabus /AQA/ OCR / Edexcel / AQA National 5.
- Physics, Maths Foundation and Higher Tier Exam Papers 2019, 2020, 2023, 2024.
- Enhanced student confidence in understanding and approaching difficult syllabus questions.
- Fostered a positive and enriched learning environment during class sessions.
- Engaged students through interactive questions and discussions.
Online Mathematics / Physics Tutor
Learn cube
06.2019 - 05.2022
- Teaching Maths, Physics, Supported students through AQA curriculum, Guided students in GCSE coursework, Coached students in National 5 SQA subjects.
- Set clear objectives for individual students to inform them about the topics they would cover.
- Checked for comprehension during each lesson to assess students' understanding proactively.
- Assisted in gauging academic performance of individuals, providing clear directives for improvement.
- Developed goals to measure challenges for students and identify areas for personal growth.
Customer Service Agent
BT plc
Dundee
11.2018 - 12.2018
- Managed challenges from frustrated customers as first point of contact, ensuring their concerns were addressed effectively.
- Maintained composure while addressing customer concerns to ensure a positive service experience.
- Facilitated customer interactions to enhance overall experience and satisfaction.
- Assisted new customers with setup and settling in, resolved billing inquiries, and advised on rectifying broadband issues to enhance customer understanding.
Customer Service Advisor
Amazon
Dundee
11.2016 - 09.2018
- Resolved delivery driver issues and provided customer service to clients tracking parcels.
- Sorted, sequenced, and allocated parcels to delivery drivers efficiently.
- Logged returned parcels in IT system and managed administrative tasks.
Desktop Support
Brand-Rex Network
Glenrothes
06.2015 - 09.2016
- Provided remote support as primary contact for internal staff on IT issues, ensuring timely resolution and minimal disruption.
- Deployed Q-Pulse software, Check Point VPN software, LANDesk version 9.5, and troubleshot anti-virus software to maintain system integrity.
- Applied knowledge of TCP/IP, DNS, DHCP protocols, and communication hardware to diagnose and repair issues with Microsoft Windows 10.
Community Youth Mentor
Meaner Hill Youth Community Centre
Dundee
06.2015 - 05.2016
- Mentored children aged 8-14 at Meaners Hill Youth Community Centre, Dundee, enhancing their social skills and personal development.
- Facilitated engaging games during learning sessions, promoting teamwork and critical thinking among participants.
- Writing project reports regarding the development of each child.
- Developed communication skills through structuring project reports and delivering presentations on children's progress.
Customer Service Manager
Tesco Call Centre
Dundee
10.2013 - 05.2015
- Facilitated replacements for lost or damaged items, enhancing customer satisfaction.
- Processed customer order cancellations while delivering effective solutions and support.
- Tracked customer delivery orders using multiple tracking systems to ensure timely updates.
- Achieved weekly in-house targets through effective planning and coordination.
Community Youth Worker
Whitfield Community
Dundee
03.2014 - 02.2015
- Volunteered every Monday, Wednesday, Thursday, and Friday throughout the year, facilitating after-school activities, supporting teaching in Maths and Science, and developing individualized goals for children aged 8 to 16.
- Engaged children in learning activities at after-school program to boost confidence.
- Facilitated youth engagement programs to promote community involvement and social skills.
- Coordinated workshops focused on personal development and life skills for adolescents.
- Supported at-risk youth through counseling and mentorship initiatives within the community.
Desktop Support
Wood Group
Aberdeen
07.2012 - 05.2013
- Resolved customer technical issues and backed up images, videos, and documents to external storage.
- Created and migrated user settings from legacy OS and XP to Windows 7, facilitating smoother transitions for users.
- Updated all software packages to latest versions, ensuring system security and optimal performance.
- Established user accounts for new employees in the system. and email accounts.
IT Technician
Aberdeen University
Aberdeen
09.2011 - 02.2012
- Troubleshot network protocols TCP/IP, DNS, and DHCP, providing remote support to internal and external users.
- Diagnosed and repaired hardware issues across various devices and installed wireless devices to enhance connectivity.
- Installed and configured computer systems for faculty and student use.
- Provided technical support to resolve hardware and software issues.
- Conducted routine maintenance on university IT equipment and systems.
Education
Bachelor of Applied Science - BSc - Computer Systems Networking and Cisco Telecommunications
Birmingham City University
Birmingham06-2005
BEng - Instrumentation and Control Systems
The University of Central England
Birmingham01-2000
Electrical and Instrumentation Systems -
Sandwell College
Birmingham, Sandwell06-1989
Skills
- Individualized Support
- Individualized instruction
- Lesson planning
- Educational assessment
- Learning assessment
- Classroom management
- Instructional Technology
- Education technology
- Stress Management
- Initiative & Problem Solving
- Teamwork
- Communication
Timeline
SEND TA -teaching assistant
Link Academy
03.2026 - 07.2026
Teacher of Mathematics/ Physics /English
SummerHill School
09.2024 - 07.2025
Mathematics / Physics tutor
Cohort Tuition Learning Centre
10.2023 - 06.2024
Mathematics / Physics Tutor
Cohort Education for Learning
10.2023 - 03.2024
Online Mathematics / Physics Tutor
Learn cube
06.2019 - 05.2022
Customer Service Agent
BT plc
11.2018 - 12.2018
Customer Service Advisor
Amazon
11.2016 - 09.2018
Desktop Support
Brand-Rex Network
06.2015 - 09.2016
Community Youth Mentor
Meaner Hill Youth Community Centre
06.2015 - 05.2016
Community Youth Worker
Whitfield Community
03.2014 - 02.2015
Customer Service Manager
Tesco Call Centre
10.2013 - 05.2015
Desktop Support
Wood Group
07.2012 - 05.2013
IT Technician
Aberdeen University
09.2011 - 02.2012
Bachelor of Applied Science - BSc - Computer Systems Networking and Cisco Telecommunications
Birmingham City University
BEng - Instrumentation and Control Systems
The University of Central England
Electrical and Instrumentation Systems -
Sandwell College