RANA ELKADY

• Proactively execute cash collection in line with payment terms and process flows for responsible accounts and prompt retrospective chasing of overdue invoices in line with targets.
• Super User for Project Camden for Bill to Cash Team, actively involved in testing, proposing enhancements, training & rolling out the system to the whole team.
• Ensure processes are followed to facilitate effective processing of deductions, meeting all audit and SOX controls.
• Communicate in a timely manner and work with appropriate functions to ensure deductions are cleared or recovered.
• Ensure prompt reconciliation of credits with deductions.
• Partner with sales to manage their accounts and ensure customer promotions are applied and claimed correctly.
• Orchestrated focus groups for the Bill to Cash team to obtain more insight about the yearly Engagement survey results, summarized feedback and devised relevant action plan/tasks and presented it to BTC director.
• During my short time in the role, I managed to clear a back log of invoices, aged & in Invalid Governance Process, helped our team get back on track on targets & meeting deadlines.
• Received 3 BRAVO!s & A Manager's Award, all within my first year in the role, for being a proactive team player, demonstrating agility & being a change champion.

• Effectively resolved Customers requests and problems with the goal of exceeding their expectations and satisfaction.
• Ensured a smooth transition in the Branch changes from old style tills to new self service tills, educating staff & customers on how beneficial and time saving new branch facilities are.
• Efficiently managed/trained personal bankers and walk in customers with the aid of new innovative iPad technology where customers issues were resolved at first point of contact without the need to queue up, saving their time as well as personal bankers’ time, leading to more effective time allocation to more complex cases, ultimately achieving higher customer satisfaction and more product sales initiatives.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Offered detailed advice on product and service benefits.

• Achieved an "A" rating for 2008, 2009, 2010's performance appraisals.
• Relationship manager for all new multinational accounts referred to

Barclays bank Egypt from other Barclays' branches worldwide.

• Represented the focal point for my team in terms of coordinating and delegating information & tasks between subordinates and senior relationship manager; Leading, Managing & Coaching 4 Customer service advisors.
• Utilized solid knowledge of relationship management, sales and negotiation processes to drive business success.
• Identified opportunities with clients for cross sell of banking products in terms of Retail, Treasury, Trade products & Cash management services by preparation of Share of wallet & Account plan reports, followed by negotiation with clients to create the best packages that suit their needs & achieve a higher share of wallet for the banks' products.
• Conducted comprehensive and timely analysis of business performance to ensure the achievement of annual KPIs.
• Acted as liaison for risk management information purposes with customers, accountants, solicitors and other relevant stakeholders,
• Collaborated proactively with other departments to ensure Products availability/ tailored to suit customer needs and ensure relationship growth.
• Assisted in preparation of new Credit Applications & their annual reviews.
• Fully Responsible for Monitoring all customer service levels for current customers which reach up to 65 large corporate clients with the objective of ensuring the most competitive and efficient service in the market & exceeding our customer's expectations.
• Assisted the senior relationship manager (SRM) in identifying & approaching new prospect clients, and acted as primary alternate in their absence.
• Accompanied SRM to customer calls; and then prepared the Call reports highlighting key issues discussed and the anticipated action plan.
• Developed and maintained healthy relationships with a diverse customer portfolio.
• Executed sales strategies, including cross selling, new product development, and promotional activities.

• Demonstrated a strong track record in building customer and stakeholder relationships.
• Ensured effective communication and interaction skills in cross-functional teams.
• Prepared facility letters and review of security legal documentation against the relevant credit approvals.
• Applied analytical skills to assess customer satisfaction and adapt strategies accordingly.
• Monitoring and controlling of all customers' accounts conduct against their approved credit facilities' covenants, terms & conditions.
• Achieved “high” level for years 2006, 2007's performance appraisal, promoted in April 2008
• Won a bronze Eagle award for Q4 2006; for handling our portfolio of clients for 2 weeks with the absence of the team's Relationship manager and leading to an increase in assets for the team with EGP 50 Million.