Rana Bayomi
London
Summary
Experienced in customer engagement and sales with focus on delivering tailored solutions to clients. Consistently achieve targets through strong communication skills and deep understanding of customer needs. Skilled in building lasting relationships to drive repeat business and enhance overall satisfaction.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work History
Client Advisor
Moncler
London
03.2023 - 11.2024
- Built and maintained strong client relationships through follow-ups, client-telling, and exclusive shopping appointments.
- Achieved and exceeded sales targets through upselling and cross-selling.
- Maintained deep knowledge of brand product and history.
- Processed transactions, exchanges and returns accurately.
- Assisted in visual merchandising to create inviting shopping environment.
- Managed stock replenishment and inventory control to ensure product availability for clients.
- Handled high-profile clients and VIP customers with discretion and professionalism.
- Delivered exceptional after-sales service, reinforcing customer loyalty and brand satisfaction.
- Collaborated with team members and managers to drive store performance and meet KPIs.
- Upheld high standards of communication and professionalism whilst interacting with clients.
Sales advisor
Three store
07.2022 - 10.2022
- Offering personalised recommendations based on customer budget and desired technology features.
- Dealt with complex issues such as contractual payments and returning faulty products.
- Provided helpful and accurate information, utilising my communication and customer skills.
- Proactive upselling by closing multiple contracts deals with multi products in one; meeting personal and store targets.
- Effectively managed multiple computer systems while organising customer and store paperwork, demonstrating strong organisational skills.
- Strong attention to detail, ensuring contracts matched official documentation and selecting the correct products for customers to avoid future issues.
Swabbing practitioner
ExpressTest
11.2021 - 06.2022
- Performed fit-to-fly covid screening tests confidently, in line with clinical / NHS standards
- Handled administrative tasks requiring attention to detail due to the use of different software systems, and booking customers in.
- Enhanced ability to work under pressure by efficiently assisting multiple stressed customers with booking their tests, ensuring they could board their flights."
- Maintained high levels of customer service skills when interacting with customers / answering queries to uphold company standards despite physically demanding nature.
- Marshalled long busy queues, requiring organisation and time management skills
- Gained experience using salesforce and R-FID systems
Customer assistant
Vue Cinemas
06.2021 - 10.2021
- Interacted regularly with customers on tills by serving food, drinks and tickets; exercised my ability of upselling to achieve sales targets and helped customers choose movies and seating
- Cleaned large capacity screens after every movie within designated time frames so high hygiene and comfort standards for customers were met, and screens are presentable
- Stock replenishment to ensure sufficient amounts of products are available for customers and colleagues on tills, ensuring smooth running of operations during very busy periods
Sales assistant
Debenhams
10.2019 - 02.2021
- Welcoming customers in a warm manner and answering their enquiries on floor, so increasing customer satisfaction and their experience with the company
- Maintaining the store's appearance by folding and hanging misplaced items to ensure the continuation and enhancement of services
- Utilized my customer service and communication skills whilst keeping professional manners during busy periods such as sales
Accounting assistant
SamirAndCo
07.2019 - 08.2019
- Administrative roles in an accounting office environment and providing extra support with paperwork and file management when needed
- Required good organization and time management skills, written and oral communication skills as well as customer and research skills
- Gained detailed understanding of client relations and exercised my ability of keeping calm under pressure
- Working knowledge of Microsoft office & IT skills in Excel, Word, and outlook
Education
BSc - Physiotherapy
King's College London
London 09.2022 - 06.2025
A Levels - Biology, Chemistry, Psychology
Kensington Aldridge Academy
London 09.2019 - 06.2021
GCSEs - Combined Science, English Literature, English Language, Maths
Bishopshalt School
London 09.2014 - 06.2019
Skills
- Customer Service
- Tailored service offering
- Client delivery
- Client growth
- Client retention
- Closing sales
- Product promotion
- Successful up-selling
- Sales target achievement
- Bilingual or multilingual
- Visual merchandising
- Positive attitude
- Product knowledge
- Upselling expertise
- Refund and exchange processing
- Retail KPI tracking
Languages
English
Native
Arabic
Fluent
Timeline
Client Advisor
Moncler
03.2023 - 11.2024
BSc - Physiotherapy
King's College London
09.2022 - 06.2025
Sales advisor
Three store
07.2022 - 10.2022
Swabbing practitioner
ExpressTest
11.2021 - 06.2022
Customer assistant
Vue Cinemas
06.2021 - 10.2021
Sales assistant
Debenhams
10.2019 - 02.2021
A Levels - Biology, Chemistry, Psychology
Kensington Aldridge Academy
09.2019 - 06.2021
Accounting assistant
SamirAndCo
07.2019 - 08.2019
GCSEs - Combined Science, English Literature, English Language, Maths
Bishopshalt School
09.2014 - 06.2019
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