Summary
Overview
Work history
Education
Certification
Custom
Languages
Timeline
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Rana Ahmed

Rana Ahmed

Halifax

Summary

Proactive and self-motivated IT support professional with a strong background and 3+ years’ experience in customer-focused roles, having a proven ability to resolve technical issues effectively, ensuring customer satisfaction. Recognized for combining dedication, problem-solving skills, and attention to detail, demonstrated through hands-on experience in customer service and volunteering initiatives. Adept at troubleshooting hardware, software, and network problems, providing clear technical guidance to users, and maintaining a calm and helpful approach under pressure. A collaborative team player with excellent observation and communication skills, capable of working independently to meet and exceed organizational objectives in fast-paced environments.

Experienced Door Supervisor committed to upholding establishment safety and legal compliance through focused, attentive security provisions. Completes monitoring, patrolling and supervision activity with due care and attention for secure environments. Calm under pressure for responsive customer support.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

SIA Door Supervisor

360 Alert Security
Manchester
01.2024 - Current
  • Conducted thorough bag and body searches for enhanced security.
  • Provided first aid assistance when necessary, prioritising health and safety of all individuals present.
  • Used conflict resolution skills to diffuse tense situations.
  • Managed queues effectively during busy periods, reducing waiting times and maintaining visitor satisfaction.
  • Detected fraudulent identification cards swiftly, preventing unauthorised access.

IT Support/Web Hosting Engineer

The Hut Group
09.2021 - 04.2025
  • Handle customer inquiries and resolve software, hardware, and network issues via phone, email, and chat, ensuring compliance with security and privacy policies
  • Efficiently manage and prioritize tickets using ticketing systems, providing timely updates and resolutions while maintaining professionalism
  • Collaborate with team members to address recurring issues and enhance service efficiency, ensuring a high level of customer satisfaction

Customer Service Assistant

Eurogarages
06.2018 - 09.2021
  • Provide expert product advice, handle payments, and address customer inquiries calmly
  • Manage stock systems effectively and maintain cleanliness, adhering to health and safety policies

Education

Level 3 Apprenticeship - IT Support

09.2021 - 12.2022

Foundation degree - Biomedical Science

Manchester Metropolitan University
09.2020 - 06.2021

Level 3+ Access to Higher Education - Business Professionals

Hopwood Hall College
09.2019 - 06.2020

Level 2: GCSE - Math, English, Physics, Chemistry, Economics, ICT, Urdu

The Oxford School
01.2012 - 01.2015

Certification

SIA Door Supervisor Badge

Custom

  • Sports
  • Volunteering

Languages

English
Fluent
Urdu
Fluent
Punjabi
Fluent
Hindi
Fluent
Arabic
Elementary

Timeline

SIA Door Supervisor

360 Alert Security
01.2024 - Current

IT Support/Web Hosting Engineer

The Hut Group
09.2021 - 04.2025

Level 3 Apprenticeship - IT Support

09.2021 - 12.2022

Foundation degree - Biomedical Science

Manchester Metropolitan University
09.2020 - 06.2021

Level 3+ Access to Higher Education - Business Professionals

Hopwood Hall College
09.2019 - 06.2020

Customer Service Assistant

Eurogarages
06.2018 - 09.2021

Level 2: GCSE - Math, English, Physics, Chemistry, Economics, ICT, Urdu

The Oxford School
01.2012 - 01.2015
Rana Ahmed