Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Ramya Sandun

Ramya Sandun

Leicester

Summary

Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to create plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Team Specialist - SME

HCL Tech
10.2024 - 02.2025
  • Provided ongoing support to team members through mentoring, training, and guidance.
  • Assisted in recruiting top talent, conducting interviews and onboarding new team members.
  • Reviewed and evaluated the performance of each team member regularly, offering personalized feedback and recommendations for improvement as needed.
  • Analyzed team metrics to identify areas for improvement and develop targeted action plans.

Administrative Executive

Legacy Healthcare Services
11.2021 - 03.2023
  • Team management
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
  • Maintained protocol throughout routine work days and special events.
  • Planned and executed events for employees and clients and managed logistics and vendor relations.
  • Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.

Administrative Assistant

Jewelers And Diamond Association
12.2018 - 12.2020
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Bank Assurance Officer

Hatton National Bank
01.2017 - 12.2018
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
  • Coordinated operations with other emergency service groups.

Call Center Assistant

Agies Group of Company
02.2016 - 12.2017
  • Proactively identified opportunities for process improvements within the call center environment, aiding in the development of more efficient workflows.
  • Maintained comprehensive records of customer interactions, ensuring proper documentation for future reference and quality assurance purposes.
  • Achieved high first-call resolution rates by effectively utilizing resources and knowledge base to address customer issues.

Education

MBA - Master Of Business Administration (Global)

De Montfort University
Leicester, United Kingdom
10-2026

Level 7 Postgraduate diploma - Strategic Management and Leadership

UBT Campus
04.2022

Business Management

IDM National Campus
03.2021

Computerized Accounting

ESoft Metro Campus
04-2016

High School Diploma -

Google Garage
06-2020

High School Diploma -

Hindu Ladies College
08-2016

High School Diploma -

Mutuwal Hindu College
12-2013

Skills

  • Team management
  • Answer phones and greet visitors
  • Financial Management
  • Team motivation
  • Data entry
  • Computer skills

Accomplishments

  • Member in Math's Club, Leo Club & English Club
  • Every Year Participated In Annual Prize Giving

Languages

English
Full Professional

Timeline

Team Specialist - SME

HCL Tech
10.2024 - 02.2025

Administrative Executive

Legacy Healthcare Services
11.2021 - 03.2023

Administrative Assistant

Jewelers And Diamond Association
12.2018 - 12.2020

Bank Assurance Officer

Hatton National Bank
01.2017 - 12.2018

Call Center Assistant

Agies Group of Company
02.2016 - 12.2017

MBA - Master Of Business Administration (Global)

De Montfort University

Level 7 Postgraduate diploma - Strategic Management and Leadership

UBT Campus

Business Management

IDM National Campus

Computerized Accounting

ESoft Metro Campus

High School Diploma -

Google Garage

High School Diploma -

Hindu Ladies College

High School Diploma -

Mutuwal Hindu College

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Ramya Sandun