Ramya Nagireddy
Swansea,Swansea
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
Work history
Customer expert Remotely
Lloyds banking group
Swansea, Swansea
2024.05 - 2026.03
- Supported team by demonstrating respect and willingness to help.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Support care worker
Sunrise hospital
Hyderabad , India
2021.01 - 2022.03
- Assisted clients with daily activities for improved quality of life.
- Maintained a clean, safe environment for patients' comfort and safety.
- Established supportive relationships with patients, fostering trust and communication.
- Provided comprehensive care to patients by ensuring their physical and emotional needs were met.
- Transported clients to medical appointments or other necessary errands thereby providing indispensable logistical support.
- Responded rapidly during emergencies ensuring timely medical intervention.
- Collaborated efficiently with multidisciplinary teams for optimal patient care planning.
- Administered medication according to prescribed schedules, ensuring health maintenance.
- Facilitated social outings, promoting community integration and mental wellbeing.
- Helped organise engaging recreational activities to enhance the social skills of patients.
Education
Master of Science - Operations and supply chain management
Swansea university
Swansea09.2023
Skills
- Problem-solving
- Calm under pressure
- Communication skills
- Team building
Additional Information
- Dedicated and compassionate care worker focused on promoting independence and dignity for service users.
- Knowledge of safeguarding, infection control, and person-centred care principles.
- Willing to undertake relevant training and professional development courses to improve care skills.
- Flexible availability including weekends and night shifts.
Timeline
Customer expert Remotely
Lloyds banking group
2024.05 - 2026.03
Support care worker
Sunrise hospital
2021.01 - 2022.03
Master of Science - Operations and supply chain management
Swansea university