Summary
Overview
Work history
Education
Skills
Internship
Projects
Timeline
Generic

Ramya Lakshmi

Swindon,Wiltshire

Summary

Deadline-oriented Marketing Executive with proven expertise in collateral creation, strategic planning, and event organization. Possesses a strong focus, dedication, and skill set to excel in a fast-paced environment. Ambitious Data Analyst Intern with proficiency in data models, analytics, and research. A collaborative team player committed to delivering results.

Overview

3
3
years of professional experience

Work history

Marketing and sales executive

Marigold Insulation
Birmingham
05.2023 - 04.2024
  • Studied UK marketing strategies and annual plans within dealer networks to develop customer-centric sales promotion designs.
  • Managed over 50 customer calls per day.
  • Generated new ideas for marketing to support sales and acquire fresh distributors.
  • Communicated with potential leads via phone calls, cold emails and in person, providing information about product portfolio.
  • Generated leads and identified local marketing opportunities, networking and participating in trade fairs, conferences and exhibitions.

Customer service supervisor

Delta print service
Coimbatore
08.2021 - 01.2023
  • Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction.
  • Monitored business and process metrics to measure and manage customer service effectiveness Increased sales by 10%.
  • Took ownership of escalated customer issues and followed through to resolution.
  • Analysed statistics and KPIs to identify potential service improvements.

Supervisor

Focus Edumatics
Coimbatore
01.2021 - 06.2021
  • Ensured students abided by rules of examination hall and practised correct exam conditions.
  • Established robust and original lead follow up plan, increasing customer touchpoints by 10%.
  • Supervised exam duration of time to monitor students complete answers before deadline.
  • Maintained documents and records to comply with internal policies and external regulations.

Education

Master of Science - International business with data analytics

Ulster University
05/2023 - 06/2024

Bcom - Ecommerce

Psgr Krishnammal college for women
India
06/2018 - 06/2021

Skills

  • Marketing
  • Advanced Excel
  • Data analysis
  • Market analysis
  • Python
  • SQL coding
  • Digital marketing
  • Customer support

Internship

INTERNSHIP - DATA MANAGEMENT INTERN

Maxbyte Technologies

 • Entered data into databases, ensuring integrity and consistency.

  • Collaborated with teams to understand data requirements and provide support.
  • Contributed to generating reports and dashboards based on data analysis.

Projects

Project Title: Strategic Insights Initiative: Design and Deployment of Business Intelligence/Data Analytics System
• To design, develop, and deploy a comprehensive business intelligence/data analytics system, leveraging secondary data sources to identify strategic insights and address key business challenges. The project aims to provide actionable recommendations for enhancing decision-making processes and driving business growth through data- driven strategies.


Project Title: Global Marketing Strategy Analysis for Starbucks in the UK and India

Project Description: To analyze Starbucks' global marketing strategies in the United Kingdom and India markets using secondary data. The project will assess Starbucks' environmental factors, market entry, segmentation, positioning, and marketing mix across the two countries. The goal is to provide insights and recommendations for enhancing Starbucks' localization efforts and driving growth through data-driven marketing strategies tailored to these distinct markets.



Timeline

Marketing and sales executive

Marigold Insulation
05.2023 - 04.2024

Customer service supervisor

Delta print service
08.2021 - 01.2023

Supervisor

Focus Edumatics
01.2021 - 06.2021

Master of Science - International business with data analytics

Ulster University
05/2023 - 06/2024

Bcom - Ecommerce

Psgr Krishnammal college for women
06/2018 - 06/2021
Ramya Lakshmi