Ramya K
Swindon
Summary
MSc International Business with Data Analytics graduate, combining business consulting expertise, customer satisfaction strategies, and data-driven decision-making. Skilled in analyzing performance trends, optimizing CRM systems, and delivering actionable insights that enhance operational efficiency and customer experience. Experienced across UK and international markets with proven ability to drive business growth through data analytics, client engagement, and process improvement.
Overview
4
4
years of professional experience
Work History
Business Consultant - Optical Services
Specsavers
Swindon
11.2024 - 09.2025
- Delivered personalized customer consultations, ensuring patients received the right optical solutions and enhancing overall satisfaction.
- Provided frontline customer support across appointments, product selection, and service queries, resulting in stronger loyalty and repeat business.
- Monitored and analyzed customer service KPIs, recommending adjustments that improved service delivery standards.
- Assisted with clinical pre-screening and accurate data entry, supporting smooth patient journeys and efficient diagnostics.
- Collaborated with management to design and implement customer-first initiatives, boosting retention and positive feedback scores.
- Supported sales efforts by advising customers on suitable products and services, driving incremental revenue.
Digital Marketing & Analytics Intern
CHIQIO
06.2024 - 08.2024
- Designed and executed SEO-driven campaigns, improving online visibility and content ranking.
- Managed social media engagement, contributing to increased customer reach and brand awareness.
Business Development & CRM Analyst
Marigold Insulation
Birmingham
05.2023 - 04.2024
- Increased qualified leads by 30% and sales by 20% through strategic outreach and CRM optimization.
- Delivered insights from conversion funnel analytics, enabling targeted decision-making.
- Developed customer segmentation strategies, improving outreach effectiveness.
Customer Experience & Business Support Executive
Delta Print Service
Coimbatore
07.2021 - 04.2023
- Enhanced customer satisfaction by implementing service response strategies and resolving escalated issues.
- Supported business metrics monitoring, contributing to a 10% sales growth.
Education
MSc - International Business with Data Analytics
Ulster University
01.2025
B.Com - Business/Commerce
PSGR Krishnammal College for Women
01.2021
Certifications:
- Finance Accelerator (AmplifyME) – Enhanced practical understanding of financial markets and investment strategies.
- Advanced Product Marketing – Focused on strategic marketing, product positioning, and go-to-market planning.
- Google Ads Essential Training – Learned effective digital advertising strategies to optimize online campaigns.
- Customer Service Excellence – Developed skills in client interaction, problem-solving, and building strong customer relationships.
- Consultation & Advisory Skills – Trained in professional consultation techniques, needs assessment, and client-focused solutions.
- Advanced Excel – Gained expertise in data analysis, pivot tables, macros, and advanced spreadsheet functions for business decision-making.
Timeline
Business Consultant - Optical Services
Specsavers
11.2024 - 09.2025
Digital Marketing & Analytics Intern
CHIQIO
06.2024 - 08.2024
Business Development & CRM Analyst
Marigold Insulation
05.2023 - 04.2024
Customer Experience & Business Support Executive
Delta Print Service
07.2021 - 04.2023
MSc - International Business with Data Analytics
Ulster University
B.Com - Business/Commerce
PSGR Krishnammal College for Women