RAMPRASAD RAJARAMAN

Dynamic and results-driven Sales Retailer with over 2 years of experience in retail sales and customer service. Adept at engaging customers, understanding their needs, and providing tailored solutions to enhance their shopping experience. Demonstrated ability to exceed sales targets, manage inventory efficiently, and maintain high levels of customer satisfaction. Strong interpersonal and communication skills, coupled with keen eye for detail and a passion for fostering long-term customer relationships.

The Impact of Customer Service Strategy on the Supply Chain Management in UK eCommerce Shops, Masters Final Dissertation-Sheffield Hallam University (JAN 2024)

• Conducted a comprehensive literature review on customer service strategies and their impact on supply chain management.
• Developed a detailed survey to collect primary data from eCommerce businesses in the UK. The survey focused on various aspects of customer service and supply chain management practices.
• Coordinated the distribution of the survey to relevant eCommerce businesses and ensured a high response rate through follow-ups and reminders.
• Identified and developed detailed case studies of specific UK eCommerce shops. This involved conducting in-depth interviews, analyzing company reports, and observing operational practices to understand the real-world application of customer service strategies in supply chain management.

Reduction Of Heat In Railway Axle Bearing, Bachelors Final Year Project-Mechanical Engineering (JAN 2020)

• Coordinated with a team of 4 members to develop a project timeline, allocate tasks, and ensure adherence to deadlines.
• Conducted regular team meetings to discuss progress, address challenges, and brainstorm solutions.
• Conducted extensive literature review on the causes of heat generation in axle bearings and existing mitigation techniques.
• Conducted finite element analysis (FEA) using software like ANSYS to simulate thermal performance and identify hotspots.
• Documented findings and iterated on designs based on experimental results and feedback.
• Demonstrated significant reduction in heat generation, potentially extending the lifespan of railway axle bearings and reducing maintenance costs.

Acted as Department Coordinator during my Bachelors.

Served as Club Secretary in Student Multimedia Club during Bachelors.

Served as Member of SAEINDIA in Bachelors.