Ramona Towler
Spalding ,Lincolnshire
Summary
Dedicated professional with extensive floral knowledge and expertise in botanical terminology. Demonstrates creative innovation and a commitment to quality, ensuring exceptional customer relationship management. Skilled in pruning and social media marketing, with a focus on enhancing brand presence and engagement.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Small Business Owner
Myself
Spalding, Lincolnshire
10.2018 - Current
- Coordinated logistics and inventory management to maintain stock levels.
- Negotiated contracts with suppliers to secure best prices.
- Organised company events for increased employee engagement.
- Bolstered customer satisfaction by implementing effective service strategies.
Volunteer
Dog Shelter Cyprus
Cyprus
01.2011 - 06.2012
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service
IKEA
Hannover, Niedersachsen
09.2005 - 10.2010
- Enhanced consumer engagement with proactive customer service approach.
- Client satisfaction achieved through excellent customer service skills.
- Improved agency reputation with exceptional customer service skills.
- Delivered exceptional customer service for increased client satisfaction.
Education
GCSEs - Childminding
BBS III
Celle 08.2002 - 06.2004
Skills
- Skilled in pruning
- Botanical terminology
- Dedication to quality
- Floral knowledge
- Creative innovation
- Social media marketing
- Customer relationship management
Affiliations
- Photography
- Baking
- Crafting
Languages
English
Fluent
German
Fluent
Timeline
Small Business Owner
Myself
10.2018 - Current
Volunteer
Dog Shelter Cyprus
01.2011 - 06.2012
Customer Service
IKEA
09.2005 - 10.2010
GCSEs - Childminding
BBS III
08.2002 - 06.2004
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