Ramona Herczeg
Newry,Down
Summary
Results-driven professional specialising in financial reporting, inventory management, and staff rota arrangement. Expertise in stock control systems and product ordering optimises operational efficiency. Proven skills in cash handling and sales leadership drive revenue growth and enhance customer satisfaction. CPR certified with experience in barcode scanning to streamline processes.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Spa manager
Canal Court Hotel & Spa
Newry, Down
2024.05 - Current
- Managed daily operations for smooth running of spa.
- Conducted regular training sessions to improve team proficiency.
- Resolved guest complaints promptly and professionally, supporting reputation for excellent service quality.
- Oversaw inventory control to minimise wastage costs effectively.
- Maintained high standards of cleanliness and hygiene within spa.
- Coordinated with therapists to design seasonal treatment menus.
- Established strong relationships with suppliers for cost-effective procurement of products.
- Monitored market trends to keep spa offerings competitive and attractive to customers.
- Kept up-to-date knowledge of and upheld compliance with health and safety regulations.
Spa therapist
Carrickdale Enterprise
Dundalk, Louth
2018.05 - 2024.05
- Enhanced skin health through tailored facials, masks, and skincare treatments to meet individual needs.
- Promoted deep relaxation by incorporating aromatherapy into treatments, improving client comfort and experience.
- Customised therapies according to individual preferences, increasing overall satisfaction rates.
- Promoted wellness through education about self-care techniques and healthy lifestyle habits.
- Delivered exceptional customer service for repeat business and positive reviews.
- Provided empathetic support to clients experiencing physical discomfort or emotional stress, fostering trusting and reassuring environment.
- Administered body treatments by explaining procedures to clients.
- Enhanced team productivity by actively participating in staff meetings and trainings.
- Scheduled appointments for receptionist to maintain efficient business operations.
Education
NVQ Level 3 - Beauty Therapist
O' fiaich College
Dundalk 2016.09 - 2018.05
Skills
- Financial reporting
- Staff rota arrangement
- Inventory management
- Stock control systems
- Product ordering
- Cash handling
- Sales Leadership
- CPR certified
- Barcode scanning
Affiliations
- Spending time with family.
- Spa days
- Enjoy walks in nature
Accomplishments
Recently completed a Step up program through Northern Ireland Hotel Federation for Managers.
Certification
Full UK license
Languages
Hungarian
Native
English
Fluent
Timeline
Spa manager
Canal Court Hotel & Spa
2024.05 - Current
Spa therapist
Carrickdale Enterprise
2018.05 - 2024.05
NVQ Level 3 - Beauty Therapist
O' fiaich College
2016.09 - 2018.05