Ramon Amorim
London,Bromley
Summary
Results-driven Site Operations Manager with expertise in managing a 24/7 Fulfilment Centre. Demonstrates end-to-end ownership in operational performance, team building, and training. Prioritises safety and quality while driving continuous improvement through data-informed decisions and structured execution. Delivers consistent operational discipline aligned with company goals and long-term vision.
Overview
7
7
years of professional experience
Work History
Multi Site OPerations Manager
Gopuff
Bromley & Croydon
02.2026 - Current
- Own site performance across two Micro-Fulfillment Centres, providing oversight, direction and accountability across both leadership teams.
- Split time effectively across both sites, setting clear weekly priorities, balancing competing demands, and ensuring consistent leadership presence where risk/impact is highest.
- Standardise ways of working across sites, aligning routines, SOP adherence, and leadership expectations to reduce variation and improve consistency.
- Rebalance resources and capability between sites (people, coverage, focus areas) to protect service levels during volume peaks, absence, or operational constraints.
- Use comparative performance insights to identify gaps, share best practice, and deploy targeted coaching/support plans to raise performance across both locations.
Site Operations Manager
Gopuff
Bromley
06.2024 - 02.2026
- Lead with a company-first mentality, prioritising CPO (Cost Per Order) performance to support site profitability and deliver quarterly financial goals.
- Accountable for performance of a 24/7, high-order-volume Micro-Fulfillment Centre, overseeing execution across Inbound, Outbound, Inventory Control, and site standards.
- Lead recruitment and team capability: responsible for screening, interviewing and hiring, followed by structured onboarding and training; built and upskilled a high-performing team delivering consistent week-on-week KPI performance through clear shift priorities and hands-on coaching.
- Own workforce planning and people operations, including rota ownership, holiday management, and pay administration, ensuring compliant coverage and strong cost control.
- Proactively plan and deliver site projects and operational change in line with company guidance; partner cross-functionally (Operations, Facilities, Category, LiveOps/Helpdesk) to remove blockers and maintain stable performance.
- Own SEV (Site Excellence Visit) readiness and site governance, embedding SOPs and routine checks to keep the operation audit-ready; lead all Health & Safety and maintenance activity, coordinating contractors/escalations and ensuring standards across fire safety, COSHH/PPE, refrigeration controls, incident reporting, and site cleanliness.
Multi Site OPerations Manager
Gopuff UK
London, Croydon
09.2022 - 06.2024
- Led day-to-day shift execution across a 24/7 Micro-Fulfilment Centre, ensuring smooth delivery across Inbound, Outbound, and Inventory Control.
- Set clear shift priorities and allocate labour effectively to maintain service levels and operational standards during high-volume periods.
- Led real-time issue resolution on shift, escalating operational risks and defects early to protect customer experience and site performance.
- Coached and developed Operations Associates (OA) by supporting onboarding of new starters and reinforcing SOPs with real-time feedback and training.
On Site Manager
Amazon - 7Days Services
London, Croydon
01.2019 - 05.2022
- Peak Velocity Leadership: Orchestrated logistics and dispatch operations through extreme-volume corporate windows (Amazon Prime Month, Q4 peak), scaling route execution flawlessly against massive parcel influxes.
- Amazon Scorecard Maximization: Controlled and elevated the critical Amazon DSP Scorecard, driving top-tier rankings in delivery success rates, compliance metrics, and customer concession resolutions.
- Fleet & Logistics Architecture: Strategically mapped and deployed up to 25 complex multi-stop delivery routes daily, adjusting dynamically to changing vehicle availability and fluctuating driver headcount.
- Performance Turnarounds: Managed underperforming fleet drivers, implementing structured retraining programmes with SMART goals framework to enhance performance metrics.
- Fleet Administration: Handled commercial invoicing and payroll processing for dispatch fleet, ensuring alignment with corporate timelines and financial guidelines.
Education
Certificate of Higher Education - Medicine Science
Bromley College For higher Education
Bromley2018
Skills
- Supply chain optimisation
- Logistics coordination
- Operational scorecard management
- Cost control
- Data analysis
- Performance enhancement
- Process optimisation
- Project oversight
- Compliance management
- Workforce strategy
- Talent acquisition
- Customer metrics
- Team leadership
- Performance coaching
- Adaptive problem solving
- Employee training
- Performance oversight
Custom
other
Languages
English
First Language
Portuguese
Proficient
C2
Spanish
Advanced
C1
Accomplishments
- Key Accomplishment: Spearheaded a targeted pick/pack efficiency initiative and optimised workforce rotas, successfully driving down site Cost Per Order (CPO) from 86p to 81p while maintaining 100% labor budget compliance..
Timeline
Multi Site OPerations Manager
Gopuff
02.2026 - Current
Site Operations Manager
Gopuff
06.2024 - 02.2026
Multi Site OPerations Manager
Gopuff UK
09.2022 - 06.2024
On Site Manager
Amazon - 7Days Services
01.2019 - 05.2022
Certificate of Higher Education - Medicine Science
Bromley College For higher Education