Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Ramojus Sventickas

Reading

Summary

Enthusiastic Service Desk Agent with knack for resolving technical issues quickly and enhancing user satisfaction. Excel at troubleshooting, providing clear communication, and streamlining support processes to reduce downtime. Recognised for improving team efficiency through collaborative problem-solving and proactive support.

Can enhance team productivity and customer experience through robust technical knowledge and problem-solving skills. Possess broad understanding of various software and hardware to swiftly address and rectify client issues.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Service desk agent

DHL Express
Reading
07.2021 - Current
  • Established clear communication channels between end users and IT department, ensuring smooth operations.
  • Improved customer satisfaction by providing effective service desk support.
  • Utilised advanced technical knowledge for efficient problem-solving.
  • Managed and resolved technical issues for enhanced productivity.
  • Ensured data protection compliance during all service desk operations,.
  • Triaged incoming requests, delivering timely responses according to priority levels.
  • Analysed recurring issues, leading to proactive measures in preventing future occurrences.
  • Regularly updated technical skills to stay abreast of industry trends.
  • Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
  • Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.
  • Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
  • Trained new staff members, enhancing team performance.

Customer service representative

DHL Express
Reading
02.2021 - 07.2021
  • Ensured smooth running of operations with timely preparation of reports.
  • Offered technical support, leading to enhanced user experience.
  • Provided top-notch support for increased customer satisfaction.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.

Customer service representative

Sitel UK
Reading
10.2020 - 02.2021
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Provided top-notch support for increased customer satisfaction.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Ensured smooth running of operations with timely preparation of reports.
  • Assisted customers with varying questions using product knowledge and service expertise.

Food technologist

Mission Foods
Coventry
08.2018 - 09.2020
  • Assured food safety by implementing stringent hygiene standards in the lab.
  • Improved existing products for better customer satisfaction.
  • Executed rigorous quality control tests, ensuring consistency amongst batches of produced goods.
  • Tested chemical samples ahead of large-scale manufacturing projects.
  • Monitored temperature and pressure changes on production outcomes.
  • Maintained uniform testing conditions for reliable laboratory outcomes.

Education

Bachelor of Arts - Music Production

University of West London
London
10.2015 - 07.2018

Skills

  • Troubleshooting acumen
  • SLA adherence competence
  • GDPR compliance understanding
  • Adaptability to new technology
  • Empathic listening
  • Hardware troubleshooting
  • User training and education
  • Microsoft Office Suite expertise
  • Assertiveness
  • Technical understanding

Affiliations

  • Music Production
  • Reading
  • Obscure Films and Music
  • Live music shows
  • Audio Visual work, lighting and etc.
  • Gym, physical outdoor activities

Languages

English
Fluent
Lithuanian
Native
Russian
Beginner

Timeline

Service desk agent

DHL Express
07.2021 - Current

Customer service representative

DHL Express
02.2021 - 07.2021

Customer service representative

Sitel UK
10.2020 - 02.2021

Food technologist

Mission Foods
08.2018 - 09.2020

Bachelor of Arts - Music Production

University of West London
10.2015 - 07.2018

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Ramojus Sventickas