- I enjoy staying active through walking and hiking, as well as reading, with a particular love for my Kindle In my spare time, I am also developing new skills through sewing and Arabic language lessons, reflecting my interest in creativity,
Ramla Mohamed
London,London
Summary
Results-driven Business Operations and Administration professional with expertise in supporting cross-functional teams and managing operational processes. Specialises in stakeholder coordination, onboarding, process improvement, and customer issue resolution in high-pressure environments. Delivers accurate reporting and administrative support while maintaining confidentiality and effective communication.
Overview
9
9
years of professional experience
Work History
Sales Specialist
Apple
08.2019 - Current
- Achieved a 94 Net Promoter Score (NPS), demonstrating consistently high levels of customer satisfaction.
- Delivered exceptional customer support in a fast-paced retail environment, resolving enquiries and creating positive customer experiences.
- Served as key point of contact on shop floor, supporting daily operations and promptly escalating issues to enhance customer experience.
- Recognised for strong communication, adaptability, and problem-solving skills in a high-volume environment.
- Collaborated with cross-functional teams to implement operational priorities and effectively drive business initiatives.
- Selected as an On-Point Champion, acting as a liaison between leadership and colleagues to support operational excellence.
- Contributed to the successful delivery of key initiatives, including Trade-In and Connect & Personalize programmes.
- Supported the onboarding and development of new team members through coaching, training, and knowledge sharing.
- Mentored new starters, supporting their integration, development, and confidence within the team.
- Adapted communication styles to effectively support individuals from diverse backgrounds, including those with accessibility needs.
- Maintained accurate records and ensured confidentiality of information, demonstrating professionalism and reliability.
- Achievements
People Operations Planner
Apple
01.2024 - 07.2024
- Coordinated people processes, training programmes, and development initiatives in partnership with leaders to enhance workforce capabilities.
- Recognised for driving employee engagement through innovative communication and diversity initiatives that continue to be used across the site.
- Introduced inclusion-focused learning initiatives, including basic sign language workshops to support colleagues with hearing impairments and promote workplace accessibility.
- Launched a weekly newsletter for 200+ employees, improving communication, engagement, and awareness of operational updates.
- Ensured accuracy of employee data and time management records to support effective people operations.
- Served as first point of contact for scheduling, policy, benefits, and wellbeing enquiries, effectively connecting employees with relevant resources.
- Achievements
Business Operations Associate
Savills Investment Management
02.2023 - 02.2024
- Managed cross-functional projects with stakeholders to implement key initiatives and drive operational improvements.
- Delivered a high-profile international project to deadline, coordinating multiple stakeholders and workstreams across regions.
- Spearheaded the design and global rollout of a Health & Safety Framework across 14 international offices, establishing a consistent approach to compliance and governance.
- Transformed the company SharePoint intranet, creating a more user-friendly and efficient platform for accessing policies, resources, and business information.
- Maintained business-critical documentation and intranet content, improving accessibility and information sharing.
- Conducted compliance-related administration, ensuring timely and accurate completion of documentation.
- Introduced new safety governance measures, including local safety representatives, structured training programmes, and routine compliance checks, strengthening accountability across offices.
- Supported workplace safety programmes through risk assessments, audits, and process implementation.
- Championed the introduction of multilingual training materials, significantly improving accessibility and engagement for global teams.
- Developed communications and resources to enhance employee engagement and increase policy awareness.
- Rapidly became the organisation's ServiceNow subject matter expert, driving adoption and empowering colleagues through training and knowledge sharing.
- Rapidly became the organisation's ServiceNow subject matter expert, driving adoption and empowering colleagues through training and knowledge sharing.
Team Lead
H&M
06.2017 - 08.2019
- Led onboarding and training for seasonal staff, covering store operations, service standards, sales expectations, and company policies.
- Successfully onboarded and trained 10 seasonal employees, ensuring consistent service delivery and full compliance with store standards.
- Delivered high-quality customer service on the shop floor, supporting sales performance through product promotion and personalised customer engagement.
- Consistently contributed to achievement of sales targets by improving customer experience and product awareness.
- Managed operational tasks such as cash handling, stock control, deliveries, visual merchandising, and inventory tracking to ensure smooth store operations.
- Increased stock accuracy and supported operational efficiency through meticulous inventory tracking and loss prevention measures.
- Supported health and safety procedures by guiding new team members on emergency protocols and maintaining a safe working environment.
- Enhanced operational safety by providing clear guidance on emergency procedures to new starters, fostering a safety-conscious work environment.
- Achievements
Education
BA - Business & Management
University of Greenwich
London01-2021
A-Levels - Business, Psychology, Sociology
Newham Sixth Form College
London01-2018
GCSEs - Math & English
Plashet School
London01-2015
Skills
- Customer experience enhancement
- Stakeholder management
- Project management
- International project management
- Training and development
- Employee engagement strategies
- Business documentation support
- Advanced Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Attention to detail
- Team collaboration
References
References available upon request
Interests
Timeline
People Operations Planner
Apple
01.2024 - 07.2024
Business Operations Associate
Savills Investment Management
02.2023 - 02.2024
Sales Specialist
Apple
08.2019 - Current
Team Lead
H&M
06.2017 - 08.2019
BA - Business & Management
University of Greenwich
A-Levels - Business, Psychology, Sociology
Newham Sixth Form College
GCSEs - Math & English
Plashet School